Room smelled like cigarettes and we found two items from previous guest. A photo and hair tie on the ground.
Need more parking spots. Coming in late there were very few parking spots left
Hotel is well staffed with friendly people. It is clean, comfortable and conveniently located. The pillows on the bed are full sized!
Easy check to a large well run hotel.
The Staff here were incredibly sweet and friendly, especially in the restaurant, where they were trying their best despite being understaffed. However, we could not connect to any WiFi, and the front desk person basically shrugged and said that's too bad. Our room's bathroom smelled like stale cigarette smoke. Very noise room. Would probably not stay here again.
Very friendly and helpful staff at check in.
The hotel is new, clean, the staff friendly and the food at the restaurant good. Our room was comfortable except that the bathroom and closet were small.
The staff treated us as if we were family. My seven year old locked us out of the safe—no problem. We wanted a special order at dinner—no problem. We had lots of questions—no problem. The pool was fantastic.
Staff was extemely polite. Loved the warm cookies at ccheck in.
The king bed was soooo comfortable!!! We got a great night sleep. The receptionist was a pleasure.
I was handed warm cookies when I checked in. Room was ready. New bathroom? It’s lighting surrounded the mirror.
Staff very friendly and accommodating. Room was dark however, needs an overhead light in bedroom area. Also, pillows are feathered. If you have allergies to feathers/down must ask for hypoallergenic room. We didn’t know that and my daughter had an allergy reaction, which triggered her asthma.
The hotel was very nice and clean. The rooms were quite small. Breakfast was very good . Staff was super friendly and helpful . We didn’t use the pool or workout room but they looked nice.
We stayed 2 nites for our 24 year anniversary and New Year’s Eve. What a great hotel !!! Very comfortable bed ❤️❤️❤️❤️
First time back on Schenectady in many years. The staff made us feel right at home. Everyone was friendly and helpful.
Located in Seward Place, DoubleTree by Hilton Schenectady Downtown is within a 10-minute walk of popular sights such as Union College and Proctors Theater. This 120-room, 4-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking.
This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. For your convenience, a full breakfast is served for a fee on weekdays from 7:00 AM to 10 AM and on weekends from 7 AM to 10:00 AM.
Guests can expect to find free WiFi and wired Internet, along with 32-inch Smart TVs. Climb into a pillowtop bed with premium linens and a down comforter for a restful night's sleep. MP3 docks, refrigerators, and microwaves are other standard amenities. Weekly housekeeping is available.
Guests staying at DoubleTree by Hilton Schenectady Downtown enjoy an indoor pool, a gym, and free WiFi in public areas. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a conference center, a 24-hour business center, and a computer station.
Room smelled like cigarettes and we found two items from previous guest. A photo and hair tie on the ground.
Need more parking spots. Coming in late there were very few parking spots left
Good Morning,Thank you for your ranking and comments we hope in your future travels they will include our Doubletree Hotels in Schenectady.
Hotel is well staffed with friendly people. It is clean, comfortable and conveniently located. The pillows on the bed are full sized!
Good evening,Thank you for your ranking and comments, we appreciate those, In our future travels we hope they will bring you to our Doubletree located in Schenectady.John Gilbertson
Easy check to a large well run hotel.
Thank you for your ranking and comments. We appreciate them very much. We hope in your future travels they will include the Doubletree Hotel in Schenectady NY.John Gilbertson
The Staff here were incredibly sweet and friendly, especially in the restaurant, where they were trying their best despite being understaffed. However, we could not connect to any WiFi, and the front desk person basically shrugged and said that's too bad. Our room's bathroom smelled like stale cigarette smoke. Very noise room. Would probably not stay here again.
Good Morning, Thank you for your ranking and comments on our Hotel and staff. We appreciate the feedback. Your comments will help us learn and correct any deficiencies for the future. Sincerely John Gilbertson
Very friendly and helpful staff at check in.
Good Morning, Thank you for your response and ranking. We appreciate the feedback. We hope in your future travels they will include the Doubletree Schenectady. John Gilbertson
I am glad to hear that you enjoyed your stay here at the DoubleTree by Hilton Schenectady. We hope to see you again in the near future!!
The hotel is new, clean, the staff friendly and the food at the restaurant good. Our room was comfortable except that the bathroom and closet were small.
Hello, I appreciate you taking the time to share your experience. I am happy to hear that you enjoyed our staff and food. I also appreciate you taking the time to share your feedback regarding the bathroom and closet. I will pass your comments on to help us improve our guest experience in those areas. Thank you, Kate
Thank you for taking a moment to share your experience. I am happy to hear you had a pleasant stay with us. We look forward to welcoming you back to our hotel in the not too distant future!
The staff treated us as if we were family. My seven year old locked us out of the safe—no problem. We wanted a special order at dinner—no problem. We had lots of questions—no problem. The pool was fantastic.
Greetings, Thank you so much for the feedback. I am happy to hear you had a pleasant stay with us. We look forward to welcoming you back soon!
Good afternoon,We are sorry for any inconvenience caused to you and your party during your stay. Your comments are very helpful to us to create a better hotel experience. We hope you will try us again, after passing your commments on the staff I am sure you will find our hotel much better.JG