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Recent guest reviews

Great location. However the room was stuffy and had an odor of dampness and staleness.

We have family in the area and stay here often. We are always treated well.

Great staff. Property is nice, clean. May need a refresh soon.

Great staff! If only more hotels were this well run.

Good location. Clean property and staff was accommodating

Great place. Good location Parking and access is a challenge but not terrible. Worth the effort

it was very convenient to downtown and restaurants.

Easy walk to all the cool spots in downtown Troy, just 5 minutes from RPI. Comfy beds, hot breakfast (ft. eggs and waffle station), and the laundry room is a lifesaver. We try to stay here whenever we visit.

Staff very helpful sorting out a booking mistake, I give them top marks.

Ok! But smoking are was outside my window...and also construction

Loud humming noise coming from the roof continuously. Room temperature control - poor.

Overall our experience wasn't bad. The hotel was average but the staff was helpful and they had nice breakfast options. It was very close to the different shops and restaurants in Troy.

Stayed in one of the suites and it was perfect. Just wish we would have got to it earlier, so we could have enjoyed it longer.

see title (filler texts until the minimum is reached)

The location and complimentary breakfast were great, but that is where the positive experience ends. The woman at the front desk was very rude and unpleasant. The room that I booked wasn't available when I got there so one person ended up sleeping on a roll away bed. For the price they charged, I feel like I was ripped off.

One Fourth Street Troy NY

Hotel highlights

  • Walking distance to Rensselaer Polytechnic Institute
  • Free full breakfast
  • Free WiFi and wired Internet in public areas
  • Free parking

Best Western Plus Franklin Square Inn Troy/Albany places you within a 10-minute stroll of popular attractions such as Troy Savings Bank Music Hall and Rensselaer Polytechnic Institute. This 88-room hotel has conveniences like free breakfast, a 24-hour fitness center, and free self parking.


Dining

Free full breakfast is offered each morning. Get a pick-me-up at the coffee shop/café.


Rooms

All of Best Western Plus Franklin Square Inn Troy/Albany's 88 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free local calls. 32-inch flat-screen TVs come with cable channels. Bathrooms offer hair dryers and free toiletries. Ironing boards and wardrobes or closets are other standard amenities.


Property features

Best Western Plus Franklin Square Inn Troy/Albany features a 24-hour fitness center, free WiFi in public areas, and conference space. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with luggage storage and tours/tickets. Additional amenities include a business center, a computer station, and free newspapers.

Room options

Standard Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking (Pet Friendly)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Franklin Square Inn Troy/Albany

Everyone (11) Business (6) Couples (6) Family (15) Other (4) Friends (3)
3
Family

Great location. However the room was stuffy and had an odor of dampness and staleness.

By on Oct 23, 2020

Review comment responded on Oct 23, 2020

Thank you for your feedback. If ever you have an issue with a guest room, please let us know. We would love the opportunity to upgrade your room for any inconvenience

5
Partner Couples Family

We have family in the area and stay here often. We are always treated well.

By on Jan 1, 2020

Review comment responded on Jan 7, 2020

Thank you for taking the time to rate and review your stay. We look forward to welcoming you back the next time you are in town visiting with family.

4
Everyone

By on Oct 26, 2019

Review comment responded on Oct 28, 2019

Thank you for rating your stay with us!

4
Family

Great staff. Property is nice, clean. May need a refresh soon.

By on Oct 6, 2019

Review comment responded on Oct 11, 2019

Thank you for rating and reviewing your stay with us. We appreciate your feedback

5
Partner Couples Family

Great staff! If only more hotels were this well run.

By on Sep 22, 2019

Review comment responded on Sep 23, 2019

Thank you for rating and reviewing your stay with us. We appreciate your feedback!

5
Family

Good location. Clean property and staff was accommodating

By on Jun 28, 2019

Review comment responded on Jun 28, 2019

Thank you for leaving us a review! We are glad to hear that you enjoyed your time with us.

4
Family

Great place. Good location Parking and access is a challenge but not terrible. Worth the effort

By on Jun 13, 2019

Review comment responded on Jun 17, 2019

Thank you for writing and rating your stay with. We are glad to hear you enjoyed your stay and are sorry to hear that parking was a challenge.

4
Everyone

By on Apr 25, 2019

Review comment responded on Apr 25, 2019

Thank you for staying with us!

4
Everyone

By on Apr 21, 2019

Review comment responded on Apr 22, 2019

Thank you for your feedback.

5
Everyone

it was very convenient to downtown and restaurants.

By on Dec 17, 2018

Review comment responded on Dec 17, 2018

Thank you for leaving us a review. We are glad you enjoyed your stay with us.

Best Western Plus Franklin Square Inn Troy/Albany

One Fourth Street, Troy, NY 12180
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