4/10 Malo
Robert F., Westchester County, NY
19 feb. 2025
Le gustó: Limpieza
Corporate Nightmare
I'll start with the positive- the house was clean and modern. Rogelio responded when we reached out with problems. As for the rest. It was misrepresented as being close to the beach- it is a 10 minute drive or 45 minute walk. Nothing was provided. We had to buy our own toilet paper! The water is not potable and they did not provide any water until we asked for it, after we went and bought some. The Bahia Principe restaurants were all terrible. It took us 15 minutes to get into the gate at one of the sites, even though we had all the correct codes and such. Only one towel was provided for a 2 week stay. No maid service is provided. We had some elders with us who could not use the pool because the steps are 2ft. high. The hot tub was dirty and didn't function properly. When we were at a restaurant on the grounds- Jool Bolom, they came by with a pesticide truck and sprayed a cloud of pesticides into the restaurant and all over us and the food! Major construction going on right next to the house. We had a elder with us and nothing is handicap friendly. We have been renting in Cancun and Playa almost every year for the past 40 years, and this was the worst experience we have had. Run, don't walk away from this corporate nightmare!
Robert F.
Se hospedó 14 noches en enero de 2025