The resort is lovely with great facilities and very helpful and friendly staff. Food at the restaurant was also delicious.
We however felt what we booked and what we got was not what we expected. When we checked in we were told about the resort facilities and were told there was 3 pools and 2 restaurants. Not the 6 pools and more restaurants as advertised on the website and booking sites.
We were also upgraded to a room in the new building, ok sounds great. But it didn’t have a balcoy
When we booked we pictured our room to be running along the golf course and with a balcony. Not sure if it’s because it’s low season but all guests (maybe except a couple who may have been in Villa Sycamore) are condensed into the new building, which is like a separate hotel that is multi story, 2 pools and 2 restaurants. The rest of the resort is empty, with everything else closed. The much advertised Ventana pool in the Kudetah district, which was one big reason we booked this hotel was closed for maintenance.
The only other facilities open were the infinity pool and the beach, both stunning. No sign of the cable cars that the kids were looking forward to that were pictured on the booking site. No mention of any of this closed before we arrived.
We also thought it would be larger golf carts to shuttle you to the beach, pool and main gate as pictured. However it was a truck type car which you sit in the back of, a very bumpy ride each time.
Overall a great stay, but not what we expected.