Nice hotel with several nice pools, hot tubs & a water slide. Two outside bars that also serve food. Cave grotto bar was pretty cool. Right on the ocean, although, not a very wide beach and it's kind of rocky. Several restaurant choices, although 2 of the 3 are very expensive and the other isn't ...
The staff at the Royal Lahaina are top notch! They were extremely accomodating and always friendly. They went out of their way to make our stay extra memorable. The Royal Lahaina staff made it hard to leave. The beach is glorious! The concierge office staff is better than any other hotel we've stayed ...
Very large rooms. We were upgraded to a better quality room at no cost and it was highly upgraded with granite countertops and stainless appliances etc. no lock on bathroom door and broken lock on the screen door to the patio were our biggest issues.
Very large rooms equipped with everything you need, very comfortable.
The staff is what makes this hotel shine. Friendly, so helpful and nice. Did not meet an unhappy person the entire 2 weeks. They went out of their way to anticipate our needs. Property does not have a bar or restaurant but there are lots within walking distance along with shops and activities. You can snorkle right from the beach of the hotel as well as at Black Rock!
The staff at the Royal Lahaina are top notch! They were extremely accomodating and always friendly. They went out of their way to make our stay extra memorable. The Royal Lahaina staff made it hard to leave. The beach is glorious! The concierge office staff is better than any other hotel we've stayed at!
We contacted this property to let them know about our late check in. The receptionist told me they didn't have our booking at first. When we arrived at the property, they receptionist said we did not book this property even though we clearly had booking confirmation with this property. They said we booked another property. So we couldn't check in until 10pm. We had to wait for a person from another property to come and pick us up. My friend was sick but no one accommodated our needs. We had to wait in the lobby for more than 2 hours. I can't believe that this property receptionist lied about our booking and treated as with no manner. I will never book this property.
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