Hotel Argana

The staff were great and kind and the service was good , The breakfast Was really Good and à lot to choose between . I lived at the bottom room and it was so clean and was cleaned every day.the snack bar spa god and the chef said was really kind and helpful. The location of hotel is good to and close to the beach. I highly recommend this hotel . Best regards Eliassi

Recently stayed in this hotel, first of all upon arrival we were advised they would give us a double bed, instead they pushed two twin beds together, we were told everyday to go down in the morning and they would change it and after a while I got sick of doing this. The food in the snackbar was pretty good but the resteraunt buffet was horrible, there were only 2 or 3 mains that looked edible, not exactly a big selection for a buffet. The service from some staff was very good, especially from Hamza Baskar who made sure he gave excellent customer service to us.

We arrived 12 noon Saturday to be told our room was not yet ready. We returned after 2pm and after a long wait at reception we were taken to our room. It was dirty with cigarette burns in the net curtains, doors were hanging off the dressing table. No hot water in the bathroom, grey towels. We immediately went back to reception insisting we would not stay in this room. 0124 (We’d requested a sea view room and this room had no view). After a long wait again in reception we were taken to another room (0115) and told it was only for one night, so we reluctantly accepted it. We wouldn’t shower in the horrible over bath shower and did not unpack after the promise of a much better room the next day. The Manager (Abderrahim)then promised us room 4120 which was a sea view room the next day. (Monday). We were told to leave our luggage in reception and as we’d a half day tour booked for 9am they said our room would be ready when we returned. We saw Abderrahim insert our names on their booking system into room 4120 as he wasn’t on duty until later the next day. When we returned Monday afternoon we were told that 4120 had been allocated to someone else, when Abderrahim came on duty he was genuinely surprised at the error and gave us 4126 which was acceptable. At last I could unpack after 48 hours! The public areas were ok, the bar, restaurant and pool bar areas were clean and nicely decorated, Sahid at the pool bar and his staff very courteous, but everyone we spoke to had the same complaint about the awful rundown rooms. Abderrahim and Yassine (reception staff) were very helpful and tried their best to make us happy in the chaotic situation which existed. The rooms were cleaned every day but all “white” towels were grey and one day the smell on them was awful. Pool towels are provided for a deposit of 100 D per towel refunded at the end of holiday with the return of the towels (which you can change daily). Ahmed, the pool attendant works hard, is very pleasant and extremely helpful. The hotel is situated just a short stroll to the “prom” where there are bars and restaurants. The restaurant at the hotel was nice and clean with buffet style breakfast and dinner, the food being well presented with a good choice daily. . All waiting staff were very friendly and helpful. All in all we thought the Moroccan people were extremely friendly and would possibly return to Agadir but not to this hotel, unless the bedrooms are refurbished. Finally we had booked a private transfer (airport to hotel and return) which went exceedingly smoothly. Stay here if you will, but you have been told our experience of what to expect. This hotel is 2star at best and we would never have booked, but hindsight is a wonderful thing.

I never write reviews about places I stay but in this case i think its important for people to know what this hotel is like. To start off with the staff in the hotel are fantastic, really can't do enough for you. Me and my partner have been at the hotel for 2 days. On arrival we were greeted by the reception staff arguing with some lads from Leeds (England) about room accommodation. The first room we was given was lower floor 33, let's just say we walked in and it looked like a bomb had hit it. Doors hanging off, tiles broken, walls falling to bits, blood stain on the bath, balcony door broken, lighting terrible, basically a dungeon. I asked at reception for a change of rooms which was accommodated the next day at 1pm. This time we was given a room on the 3rd floor, again refrigerator missing, tv not working, shower terrible, tiles hanging off the wall, stains on the bed, just really poor. As for the hotel, it's old and worn. Carpets need replacing, place never gets hovered, food is terrible! And I mean terrible! All tastes bland, and being full board I'd expect at least a glass of water but no! Got to buy a bottle. Around the pool, not to bad fairly clean. Guys behind the bar are nice and try to help with everything. The sun lounges are old and worn, the price for bottles off beer is expensive, and they dont even give you a pint pot to drink out of. The facilities around the hotel are poor, the gym isnt anywhere to be seen, the area itself looks derelict and battered. The walk to the sea front is a good 15 mins, but the seafront is a lovely area with nice bars and restaurants which I would definitely go for instead of having the hotel food. There is no iron for your clothes so I suggest you bring one. Me and my partner have walked to the marina which is nice and spent time in the bars in the front. We are both late 20s early 30s and like a bit if entertainment, the hotel on the other hand has no entertainment or if there is I have not seen it. Today we went to the crocoparc which was around £7 each and absolutely brilliant loved every minute, and also went the market Souk Al Ahad which is also really good. We have 5 days left, and we are just going to enjoy the sun and try to do more excursions. But honestly anyone who can say this is a 4 star clearly hasn't stopped in a 4 star before. My advice pay more and stay in the Riu Tikida or somewhere else because the Argana Is old and dated and falling to bits.

Exelon hotel good room and good service in snack bar spaces nice cocktail good food and fun with said and other staff pool big am very happy in hotel argana ferst time in agadir everything I will be return next time love

I’ve stayed in this hotel for five days.. the hotel was dirty, my room was dirty. When we arrived we asked three times at the reception for our room to be cleaned and all the three times the room was still dirty. The bathroom had a problem with the shower.. every time we took a shower the water came out of it and the floor was all wet. The breakfast was simple but the room where we had it was dirty as well.. I wouldn’t recommend this hotel to anyone!

If I could put a ZERO STAR I would .  Dear peaple. ! I came from London on thr 1st october 2019 to stay here for 5 days . And I ended up by being ripped off . I paid for the hotel room £150 and when I arrived here they said that I did not pay . I have showed them my online statment and they said that we don't care .i had to go somewhere els. It has been 3 weeks now . I have not received my money back what so ever . And the hot3l it self looks very very very cheap and not worth a PENNY . So .....  BE AWARE OF BOOKING THIS HOTEL. you will end up like me looking your money and your brain .  Look somewhere els . Take care guys ....... x x x

Good hotel and good service i like snack bar spagos good food great cocktails in the pool bar with friends said and staff restaurant is very nice.. rooms are very spacious. Reception staff very helpful.. overall a very nice stay.

Definitely NOT a 4 star even by Moroccan standards! Waiting for check-in is usually 1-2 hours and typical for many guests. The Hotel Manager is completely disinterested in hearing of any issues and doesnt involve himself in any customer matters. The whole hotels needs a deep clean and decor refresh. Carpets are diry and sticky, lift didnt work, rooms are very very tired - there are approx 10 modern rooms (Junior Suites), only go for these if you can. The saving grace is ANAS on reception (along with YASIN) - ANAS particularly tried extremely hard to manage and deliver on customer expectations and should be the manager here. Note - the vast majority of staff are hard working and trying their best but are working with very limited resources and completely ineffective poor management - it is not the fault of the staff.