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Park Royal Acapulco All Inclusive Family Beach Resort

3.5 out of 5.0

Recent guest reviews

It was great service and nice location. But it needs to improve infrastructure.

Nice hotel with a lot of things to do, very good food, staff was very friendly.

I will be back for sure. The staff was friendly and on top of every thing. Taxi people were polite and helpfull in getting us to spots that had great views of the bay.

all hotel is excelente, good experience in this vacation in acapulco and park royal hotel.

The staff was extremely pleasant and helpful, not as many English speakers as at previous Mexican resorts I have been too. The beach is private and well cared for. The downsides are the food, which was horrible. We made reservations at the Italian restaurant nearly every night, whose menu didn't change the entire week we were there. And also, the private beach is maybe 100 yds long and that is as far as you can go. You can't walk further along the beach.

I went to Acapulco with 9 friends for a week in Feb 2011 to get away (temporarily) from the cold midwest of the U.S. We arrived at the hotel just before check in time, the staff was friendly, but didn't go out of their way to make you feel extremely welcomed, at least compared to other resorts I've been to in Mexico. We quickly figured out that Acapulco is more of a destination Mexican's come to for vacations. We were definitely the minority, besides us 10 Americans, there were a handful of Canadians. The food at this resort is barely good. The breakfast buffet was the only time we all agreed the food was good. The lunch buffet was so so and the dinner buffet was terrible. It looked like everything from the previous meals was reheated and put out for people to take. Also, not many of the staff went out of their way to speak American. If they did, it was broken English. There is only 1 restaurant to eat at, which is Italian. I've never been to an all-inclusive resort with only 1 restaurant option...and such terrible food on the buffet! Our last 2 days there we were barely eating anything - thank goodness we packed granola bars!! There are also only 2 bars - 1 in the lobby and 1 at the lower pool (swim up bar). The hotels description said there were 3, but that's not the case. Also, the adult pool is shared with a kiddie pool. The bartenders were friendly and attentive, we received good service from them! The maid service was top notch - and the best thing about the resort. Our rooms were always cleaned and beds were made very well. The hotels private beach was ok, a little small but it was never crowded. There was debris (pop top tabs, and bottle caps), but we did get to see a little sealife - on two occasions a puffer fish swam in the waters, and a sting ray the last day we were there. As far as things to do in Acapulco, there isn't much, which was fine for us because we just wanted to go somewhere warm for a week and unwind. Some of us did a city tour, which looking back wasn't bad, but considering all the violence going on down there, we were lucky nothing bad happened. We did the city tour which takes you out to hot spots in the Acapulco area and ends with a show of the Cliff Divers. The show doesn't last long but is something I would suggest seeing if you are the type of person that needs something to do and you can't stand the thought of staying at your resort or hotel for long. We stayed on the east side of the bay, but on the west side is the more "Americanized" location, lots of fast food/diner options and more hotels than resorts. I have no idea what the price difference would be since we prefer all-inclusives. Overall the weather was gorgeous, it was mid to high 80's all week, and at night it did cool off but we never felt like we needed to wear more than shorts. No rain and barely a cloud in the sky the entire time we were there. Again, the staff is friendly, the beach wasn't crowded - or the pool for that matter, but the food was just not good. Overall this was my least favorite Mexican vacation. I've been to Puerto Vallarta and Cabo, and would recommend either of those as vacation spots over Acapulco. But if you are looking for a place to stay under $900, you can't beat it. Just be sure to pack snacks before you leave home ;)

it was all inclusive how ever the food was terrible... Enjoyed the hot dogs and that was about all... There was no selection in alcohol and the alcohol they had was cheap and not very good...

really didnt like the resort.nothing to do!!!!.staff was not very friendly,pools were small.not enough lounge chairs,had to get to the pool by 6am to get a seat.beach was small and dirty.lots of broken glass,garbage,ect.the pool bars closed at 7pm,lounge bar was boring..food was not the best,same thing every day for lunch,buffet was always cold needed more variety.we were hoping for mexican food and didn't get much.overall it was one of the worst vacations weve had in 15 years of traveling.oh yeah,dont go fishing with fish r us.youll be really disappointed!!!!

Park Royal is a beautiful hotel with many different buildings tucked into a hillside in an upscale neighborhood next to Las Brisas, which does NOT have a beach, but a saltwater pool in rocks. DON'T go here if you cannot walk up and down stairs and steep hillsides. We did see a few weekend families with grandparents along in wheelchairs, though, as there are lots of elevators, of course, the funicular. Grounds are gorgeous, and everything very well-cared for, including parrot and peacocks. There is a hotel and condo zone around the bay where it is flat, but it is very Americanized and noisy and unattractive. If you want nightlife, you can take a short taxi ride there. Pierre Marques is a small separate bay with no view of Acapulco Bay. The latest IN place in Acapulco, with the Fairmont, etc. in Revolcadero beach---very flat, in an industrial zone and very close to airport, with no gorgeous view of Acapulco Bay, and lots of undertow. Might as well go to Ixta-Zihua, or Puerto Vallarta. We came here because I checked weather, and upper Caribbean and Cancun were going to have some rain. We had SUN for a whole week, with mid-80's perfect Pacific weather! No one ever bothered us after check-in with time share sales. There are two very clean and beautiful pools. One, higher up the hill, we never went to, but it does have its own bar. We went to the pool at the beach when we wanted to go to swim-up bar or to hamburger place. We took kayaks (no extra fee) around the Guitarron point to look at the mansions (there was a private helicopter pad and yacht with the house next to our hotel--fun to watch the helicopter land, only twice, on Friday.) and paddle toward the mouth of Acapulco Bay toward the Pacific. Gorgeous! You can easily take jet skis, get a ride in a little runabout, arrange a dinner cruise, rent a sunfish, go water-skiing, or boarding--whatever. We left once in daytime to watch the divers at the Quebrada in old Acapulco. Don't bother with the trip to Coyuca. We could have hired a taxi to take us there, found the ride in the lagoon to the mudbath place ourselves. The food on that trip was horrible, althoug the people were nice. Only take taxis from taxi stand by hotel. No worries. Price upfront and you negotiate a round trip and they'll come back or wait for you. There is always beach volleyball in late afternoon, water "volleyball" in pool, etc. Everyone at the hotel was so friendly, welcoming and helpful. Don't worry about your Spanish--mine's awful, and everyone speaks a little English. The place fills up on the weekends with Mexico City weekenders--lots of nice families with three generations, but also, young working couples and singles. The price included all you can eat and drink, and the margaritas, beer, etc were always around. The breakfast buffet with made to order eggs was great. Lunch in El Pescadora right next to the beach, was perfect, with huge buffet, small steaks and chicken breast grilled, and very fresh grilled fish to order. There is a snack bar where you can always grab a hamburger, turkey burger, or hot dog and lots of carrot and jicama sticks, chips, and condiments all afternoon by the pool and beach. The food includes tons of fresh veggies and fruits, and I found the food very healthy, not greasy and salty. We ate salad and had the ice cubes, which they say is from purified water, with no problems. They also leave two bottles of water in your room every day, so we didn't drink from the faucet. Watch out for the seagulls. They need to tell tourists not to feed them, as they are too many by the pool and beach. The dinners in the buffet were OK, the view is spectacular, but in the other restaurant, the Trattoria, dishes lacked flavor, although the antipasti and ever-present flan were fine. If we had gone there again, we would have just filled up on that. They need to get a better chef for the Italian dishes and pizza. Too bad, because the view of Acapulco Bay, the ser...

Spent the night before a cruise. Hotel is far from center of town and you need a taxi to go anywhere. Only 2 restaurants and the one require reservations. For an all inclusive hotel it does not match or even close with services to other locations in previous trips.

The hotel was set on the side of a mountain in the big bay. The private beach was super and the water was wonderful. There were plenty of activities to do on the beach if you had money (jet ski, boat rides, etc.). The main swimming pool was very cold but the swim up bar helped you forget it. The service from the hotel staff at the buffet restaurants were inconsistant. It was hit or miss on receiving service from the wait staff, especially if you were not a vip guest. There were occassions that we did not receive service at all while dining. The front desk staff and the bartenders were great! Especially [...] who was at the swim up bar. We had three day trips scheduled and one never picked us up and another called to cancel because mechanical problems with their boat. The city tour was super cool! Overall we enjoyed our stay though. You could not have asked for better weather.

The hotel was just what we were looking for. Secluded, no beach front salesmen, no busy street sounds or boom boom from the local disco. We loved the locals, why visit Mexico to be surrounded by Americans!We had a massage and it was great! So a little of the let down, it was on a really steep hill that was not easy to walk up you really need to use the tram, which is slow. It is kind of hard to get reservations to the Italian restaurant and the food could be better but wasn't bad. The buffet is midclass but again not bad. The snacks are junk food nachos hot dogs and hamburgers. The pool closes at 8, which could be early for some. The part I liked the least was the fact that they approach you to try to get you to sit through the time share, we managed to escape her but she called the room at 9 am the day of our 11 am appointment to ask if we were going to have breakfast. All of that being said I was aware of these things and expected them. I would return i liked the location and seclusion and emersion with locals. It was beautiful.

I have had one of my best romantic weekends Great ocean view and amenities as well as nice neighborhood Only problem is that the fitness center that charges 5 usd more is just for amateurs due to the basic equipment and space and taking the quality of the hotel surely is bad first to charge extra amounts for such a little and bad equipped gym

The Park Royal hotel was very comfortable. The room was cozzy. The fact to have a closet in a separate area was very good for me. Being in a private area, but not far of the downtown gives you the assurance of security.

Me and my husband stayed there over the 4th of July weekend 2008. Everything from the staff to the view and the food was excellent. The staff was very friendly upon check in and also at dinner and breakfast. Always there when you need them. The view of Acapulco bay from this hotel is spectacular. The hotel is undergoing some remodeling and construction but it did not get in the way or bother us at all because it was in a separate building. The hotel is equiped with it's own private beach and two pools one with a swim up bar which was great. Cool activities. The ONLY thing to watch out for are the sharks in the lobby when you enter. They have a separate staff that is tasked with trying to sell you memberships in some sort of vacation club. Unless you're interested in spending thousands of more dollars on this vacation, just say NO to any presentations that they may offer you. Also, at the airport in those tourist shops they will offer you discount tour tickets as long as you attend a 60-90 minute seminar at another hotel. Don't bother, the tickets we purchased for the tours were not valid, they told us the wrong days to go. You can enjoy everything about this hotel and of Mexico as long as you don't let them convince you to buy any memberships. Even though we attended this hotel's presentation and were upset at how pushy they were, the friendliness of the rest of the staff made me want to return to this hotel and to Mexico. We didn't want to leave!!

My husband and I, and our two (mid-twenties aged) grown children decided at the last minute to pool our resources and find a week's vacation some place exotic. The hotel was a family-friendly hotel with everything included -- meals, drinks (including basic alcoholic drinks) and tips. I would say that it certainly wasn't luxurious, but we decided we really liked that because it was more relaxing and casual (we didn't have to dress up for meals, etc.). This place had so much we were looking for: private beach, several pools, lush landscaping, and a fun tram that runs up and down the hillside. We wished that water sports like wave-runners, para-sailing, or even motor boat rides were offered. We heard that these things could be arranged by the hotel staff, but they weren't on-site or free, so we never bothered. They had small kayaks for free, but we chose not to do that. Unfortunately, the on-site workout room cost money, and so we chose not to pay for those services. We had read all the reviews before we left and they really helped. We took $100.00 in single American dollar bills and did tip $1-2.00 for service at the bar, at the restaurants, to the doormen, cab drivers, etc. This was not required, but we did get great service; however, I must say, I think we would have gotten just as good service without tipping since each time we had a different person, so their recognizing us and then giving us better service because we tipped just didn't happen; we were more than happy to tip to help the employees out a little. The private beach was terrific -- we really loved that. We used both swimming pools, but especially loved the bigger one with the swim-up bar under the thatched hula roof! There is always something to eat; if one of the restaurants is closed -- another is open, and always a snack bar, at least. The buffets in the main restaurant were good, better some meals than others. Breakfast was fantastic, but the dinner buffets a couple of nights were just so-so, and the beef selections all nights were not good, but we always did find plenty to eat and it was sufficient overall. On the other hand, we loved the meals at the Italian Restaurant Dining Room, but you have to get reservations by noon to get in, and we missed out a couple of nights by trying to reserve as late as 1:30 PM. The air conditioning in our rooms was fabulous and the rooms very nice, though not fancy, and we had a sliver of a view from the balcony to the bay. By the way --as we explored Acapulco, even the resort hotels along the main strip, we decided that we will never stay at one of those high-rise, higher-priced hotels because they all look the same, many of the beaches are public, and their view, though wonderful, is of the bay and Pacific Ocean. At Park Royal, our view was of the bay AND all these hotels lit up at night! It was spectacular! We are certain that Park Royal has the best view in Acapulco! The hotel is in a high-class residential area, and all the guest rooms are situated as if they tumble down the mountainside to the pools and beach. Overall, we will go back again to Park Royal, taking a taxi into town for any night life we desire (there is only the lobby bar and card games at Park Royal at night)and look forward to this beautiful, relaxing vacation resort. We had a wonderful time and highly recommend it.

Park Royal Acapulco All Inclusive, Acapulco, MX Our check in went very smoothly. The staff at the Park Royal were very exceptional, good food, very clean resort. We loved the comfort & convienence of our room, our balcony overlook the bay. We had problem with our cable TV one night and the staff were there in seconds my wife joked and said they must have been outside our door. We like that it was located off the main tourist area. They make a great Bloody Mary, Pinacolada's.

The only dissatisfaction was the air conditioning. The hotel lobby and Restuarants were very hot.

The park Royal was not a nice stay. The house keepers stole money from the room and the staff decided not to speek english when we tried to confront them about the matter. The hotel is set back in a quite location, but the constant loud spanish annoucements and music by the pool made it hard to relax. The food had no variety and was awful. I would not sudggest this hotel to anybody.

Very family friendly

Av. Costera Guitarrón, No. 110 Acapulco GRO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 2 outdoor pools

Botanical Gardens of Acapulco is within a mile (2 km) of Park Royal Acapulco All Inclusive Family Beach Resort, and other popular attractions like El Rollo Acapulco are within a few miles (5 km). This 218-room, 3.5-star resort welcomes guests with 2 outdoor pools, 3 restaurants, and free in-room WiFi. Acapulco Convention Center and Acapulco Golf Club are also nearby.


Dining

Start your day off right with a free buffet breakfast. Enjoy dining at Bahia, one of 3 onsite restaurants.


Rooms

All of Park Royal Acapulco All Inclusive Family Beach Resort's 218 air-conditioned rooms provide fireplaces, balconies, and free bottled water. 27-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include safes, phones, and desks.


Property features

Park Royal Acapulco All Inclusive Family Beach Resort features 2 outdoor pools, a children's pool, and a health club. Valet parking is offered for USD 3 per day. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Other amenities at this all-inclusive resort include a sauna, free WiFi in public areas, and a conference center.

Room options

Standard Room, Balcony

Full 2 | Sleeps 4

Romance Room, Balcony

Full 2 | Sleeps 2

Super Saver Standard Room Balcony

Full 2 | Sleeps 4

Standard Room, Balcony, Garden View

Full 2 | King 1 | Sleeps 4

Guest reviews for Park Royal Acapulco All Inclusive Family Beach Resort

Everyone (1) Couples (12) Family (6) Friends (3) Other (1)
4
Everyone

It was great service and nice location. But it needs to improve infrastructure.

By on Aug 31, 2016

Review comment responded on Sep 5, 2016

Please let me thank you in the first place for staying at Park Royal Acapulco and for taking the time to share your pleasant experience. I look forward to welcome you back in the near future to make sure that you receive the quality service you deserve.

5

great trip

Families

Nice hotel with a lot of things to do, very good food, staff was very friendly.

By on Oct 5, 2015

5

first vacation

Couples

I will be back for sure. The staff was friendly and on top of every thing. Taxi people were polite and helpfull in getting us to spots that had great views of the bay.

By on Apr 14, 2014

4

excelent

Couples

all hotel is excelente, good experience in this vacation in acapulco and park royal hotel.

By on Feb 28, 2012

3

decent

GetawayWithFriends

The staff was extremely pleasant and helpful, not as many English speakers as at previous Mexican resorts I have been too. The beach is private and well cared for. The downsides are the food, which was horrible. We made reservations at the Italian restaurant nearly every night, whose menu didn't change the entire week we were there. And also, the private beach is maybe 100 yds long and that is as far as you can go. You can't walk further along the beach.

By on Feb 28, 2011

3

for the price, you get what you get

GetawayWithFriends

I went to Acapulco with 9 friends for a week in Feb 2011 to get away (temporarily) from the cold midwest of the U.S. We arrived at the hotel just before check in time, the staff was friendly, but didn't go out of their way to make you feel extremely welcomed, at least compared to other resorts I've been to in Mexico. We quickly figured out that Acapulco is more of a destination Mexican's come to for vacations. We were definitely the minority, besides us 10 Americans, there were a handful of Canadians. The food at this resort is barely good. The breakfast buffet was the only time we all agreed the food was good. The lunch buffet was so so and the dinner buffet was terrible. It looked like everything from the previous meals was reheated and put out for people to take. Also, not many of the staff went out of their way to speak American. If they did, it was broken English. There is only 1 restaurant to eat at, which is Italian. I've never been to an all-inclusive resort with only 1 restaurant option...and such terrible food on the buffet! Our last 2 days there we were barely eating anything - thank goodness we packed granola bars!! There are also only 2 bars - 1 in the lobby and 1 at the lower pool (swim up bar). The hotels description said there were 3, but that's not the case. Also, the adult pool is shared with a kiddie pool. The bartenders were friendly and attentive, we received good service from them! The maid service was top notch - and the best thing about the resort. Our rooms were always cleaned and beds were made very well. The hotels private beach was ok, a little small but it was never crowded. There was debris (pop top tabs, and bottle caps), but we did get to see a little sealife - on two occasions a puffer fish swam in the waters, and a sting ray the last day we were there. As far as things to do in Acapulco, there isn't much, which was fine for us because we just wanted to go somewhere warm for a week and unwind. Some of us did a city tour, which looking back wasn't bad, but considering all the violence going on down there, we were lucky nothing bad happened. We did the city tour which takes you out to hot spots in the Acapulco area and ends with a show of the Cliff Divers. The show doesn't last long but is something I would suggest seeing if you are the type of person that needs something to do and you can't stand the thought of staying at your resort or hotel for long. We stayed on the east side of the bay, but on the west side is the more "Americanized" location, lots of fast food/diner options and more hotels than resorts. I have no idea what the price difference would be since we prefer all-inclusives. Overall the weather was gorgeous, it was mid to high 80's all week, and at night it did cool off but we never felt like we needed to wear more than shorts. No rain and barely a cloud in the sky the entire time we were there. Again, the staff is friendly, the beach wasn't crowded - or the pool for that matter, but the food was just not good. Overall this was my least favorite Mexican vacation. I've been to Puerto Vallarta and Cabo, and would recommend either of those as vacation spots over Acapulco. But if you are looking for a place to stay under $900, you can't beat it. Just be sure to pack snacks before you leave home ;)

By on Feb 22, 2011

2

our impression

Families

it was all inclusive how ever the food was terrible... Enjoyed the hot dogs and that was about all... There was no selection in alcohol and the alcohol they had was cheap and not very good...

By on Jul 10, 2010

2

great if you want to do nothing

Couples

really didnt like the resort.nothing to do!!!!.staff was not very friendly,pools were small.not enough lounge chairs,had to get to the pool by 6am to get a seat.beach was small and dirty.lots of broken glass,garbage,ect.the pool bars closed at 7pm,lounge bar was boring..food was not the best,same thing every day for lunch,buffet was always cold needed more variety.we were hoping for mexican food and didn't get much.overall it was one of the worst vacations weve had in 15 years of traveling.oh yeah,dont go fishing with fish r us.youll be really disappointed!!!!

By on Apr 5, 2010

4

great hideaway on acapulco bay

Couples

Park Royal is a beautiful hotel with many different buildings tucked into a hillside in an upscale neighborhood next to Las Brisas, which does NOT have a beach, but a saltwater pool in rocks. DON'T go here if you cannot walk up and down stairs and steep hillsides. We did see a few weekend families with grandparents along in wheelchairs, though, as there are lots of elevators, of course, the funicular. Grounds are gorgeous, and everything very well-cared for, including parrot and peacocks. There is a hotel and condo zone around the bay where it is flat, but it is very Americanized and noisy and unattractive. If you want nightlife, you can take a short taxi ride there. Pierre Marques is a small separate bay with no view of Acapulco Bay. The latest IN place in Acapulco, with the Fairmont, etc. in Revolcadero beach---very flat, in an industrial zone and very close to airport, with no gorgeous view of Acapulco Bay, and lots of undertow. Might as well go to Ixta-Zihua, or Puerto Vallarta. We came here because I checked weather, and upper Caribbean and Cancun were going to have some rain. We had SUN for a whole week, with mid-80's perfect Pacific weather! No one ever bothered us after check-in with time share sales. There are two very clean and beautiful pools. One, higher up the hill, we never went to, but it does have its own bar. We went to the pool at the beach when we wanted to go to swim-up bar or to hamburger place. We took kayaks (no extra fee) around the Guitarron point to look at the mansions (there was a private helicopter pad and yacht with the house next to our hotel--fun to watch the helicopter land, only twice, on Friday.) and paddle toward the mouth of Acapulco Bay toward the Pacific. Gorgeous! You can easily take jet skis, get a ride in a little runabout, arrange a dinner cruise, rent a sunfish, go water-skiing, or boarding--whatever. We left once in daytime to watch the divers at the Quebrada in old Acapulco. Don't bother with the trip to Coyuca. We could have hired a taxi to take us there, found the ride in the lagoon to the mudbath place ourselves. The food on that trip was horrible, althoug the people were nice. Only take taxis from taxi stand by hotel. No worries. Price upfront and you negotiate a round trip and they'll come back or wait for you. There is always beach volleyball in late afternoon, water "volleyball" in pool, etc. Everyone at the hotel was so friendly, welcoming and helpful. Don't worry about your Spanish--mine's awful, and everyone speaks a little English. The place fills up on the weekends with Mexico City weekenders--lots of nice families with three generations, but also, young working couples and singles. The price included all you can eat and drink, and the margaritas, beer, etc were always around. The breakfast buffet with made to order eggs was great. Lunch in El Pescadora right next to the beach, was perfect, with huge buffet, small steaks and chicken breast grilled, and very fresh grilled fish to order. There is a snack bar where you can always grab a hamburger, turkey burger, or hot dog and lots of carrot and jicama sticks, chips, and condiments all afternoon by the pool and beach. The food includes tons of fresh veggies and fruits, and I found the food very healthy, not greasy and salty. We ate salad and had the ice cubes, which they say is from purified water, with no problems. They also leave two bottles of water in your room every day, so we didn't drink from the faucet. Watch out for the seagulls. They need to tell tourists not to feed them, as they are too many by the pool and beach. The dinners in the buffet were OK, the view is spectacular, but in the other restaurant, the Trattoria, dishes lacked flavor, although the antipasti and ever-present flan were fine. If we had gone there again, we would have just filled up on that. They need to get a better chef for the Italian dishes and pizza. Too bad, because the view of Acapulco Bay, the ser...

By on Mar 6, 2010

3

ok price for location

Families

Spent the night before a cruise. Hotel is far from center of town and you need a taxi to go anywhere. Only 2 restaurants and the one require reservations. For an all inclusive hotel it does not match or even close with services to other locations in previous trips.

By on Jan 1, 2010