lo que se acuerda segun la reserva no es real, todo cambia en el momento de hacer el checkin. No nos quedamos por ese motivo
NA
Pros: we were able to check in 1 hour early. Cons: our key did not work despite going down to the desk twice. We were told when we wanted to get into our room to call security. After asking for a different room with a functioning key system we waited again for over 4 hours.
A gem- good location,very nice facilities, this is where we will stay when we return to Acapulco
Our flight to LAX was canceled out of SFO due to inclement weather in other places that effected planes coming into SFO. Our later flight caused us to miss the embarkation on the Cruise ship in Long Beach. We sat in LAX trying to figure out flights to Acapulco and since we used Orbitz, we got a super deal for hotel rates. We chose Calinda Beach at random and were pleasantly surprised at the hospitality and grace of the services. The staff was very friendly and always ready to help. The food at Delfin was amazing and the ready taxi, Francisco became a friend.
needs and update ASAP. the staff was very helpful, the location right on the beach but the waves are very dangerous specially if you are vacationing with kids.
Excelente hotel. Check-in was so quickly they give us our room before midday, all the employees were so nice and very helpful. If I return to Acapulco I'll stay here again with out thinking twice, the price it really worthy.Good location, what I really loved was the view our hotel was 1603 (16th floor).
Lady at the front desk doesn't have a smile and talks rude to co workers
Location of the hotel is very good. It has private beach under control of hotel security. In the morning the beach is clean. However there are a lot of disappointed points. 1. Staff was not helpful. We forgot my wife's hat in the bus from México City and asked staff to call to the bus Company if they found the hat. Staff promised us but never did and we finally found the hat our self. 2. Refrigerator did not work. 3. In according with hotel description there is coffeemaker in the room. There was not. We asked staff for the coffeemaker or even teapot, but got nothing. 4. the room was cleaned every day and was clean. But some minor appliances like hairdryer and icepick was never cleaned in years, so you couldn't take them in your hand.
Located in Costera Acapulco within a 5-minute walk of Acapulco Golf Club, Calinda Beach Acapulco is within a mile (2 km) of other popular attractions like Casa de la Cultura. This 355-room, 3.5-star resort welcomes guests with 2 outdoor pools, 2 restaurants, and free in-room WiFi.
Enjoy the ocean views at Delfin, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or explore the resort and get a beverage at the bar/lounge or coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 7 AM to noon.
Plasma TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Balconies, safes, and phones are also standard.
Guests staying at Calinda Beach Acapulco enjoy access to 2 outdoor pools, a gym, and free WiFi in public areas. Self parking is available for MXN 120 per day. The 24-hour front desk has staff standing by to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this beach resort include conference space, a business center, and a terrace.
lo que se acuerda segun la reserva no es real, todo cambia en el momento de hacer el checkin. No nos quedamos por ese motivo
NA
Estimado Huésped, gracias por hospedarse con nosotros. Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Nos complace mucho saber que el servicio ofrecido fue de su agrado, siempre será un placer poder atenderle como se merece. Reciba un cordial saludo y estamos a sus ordenes.
Pros: we were able to check in 1 hour early. Cons: our key did not work despite going down to the desk twice. We were told when we wanted to get into our room to call security. After asking for a different room with a functioning key system we waited again for over 4 hours.
Dear guest, we really appreciate your time to give us your impressions about the services offered in the Hotel. We want to let you know that our desire is to have better service every day, so your feedback helps us to focus on areas where our attention is required. We assure you that the points made us have been recorded and are taking appropriate action. Thank you for using our services and hope to serve you in your next hosting needs. Best Regards.
A gem- good location,very nice facilities, this is where we will stay when we return to Acapulco
Dear guest, we really appreciate your time to give us your impressions about the services offered in the Hotel. We want to let you know that our desire is to have better service every day, so your feedback helps us to focus on areas where our attention is required. We assure you that the points made us have been recorded and are taking appropriate action. Thank you for using our services and hope to serve you in your next hosting needs. Best Regards.
Our flight to LAX was canceled out of SFO due to inclement weather in other places that effected planes coming into SFO. Our later flight caused us to miss the embarkation on the Cruise ship in Long Beach. We sat in LAX trying to figure out flights to Acapulco and since we used Orbitz, we got a super deal for hotel rates. We chose Calinda Beach at random and were pleasantly surprised at the hospitality and grace of the services. The staff was very friendly and always ready to help. The food at Delfin was amazing and the ready taxi, Francisco became a friend.
Dear guest, thank you very much for stayed with us . We also want to thank you for your comments, we really appreciate them, be sure that I will pass this information to all our employees in order to motivate them. Please feel free to contact me directly in your next visit, to welcome you again in sunny Acapulco. Best Personal Regards
needs and update ASAP. the staff was very helpful, the location right on the beach but the waves are very dangerous specially if you are vacationing with kids.
Dear guest, we really appreciate your time to give us your impressions about the services offered in the Hotel. We want to let you know that our desire is to have better service every day, so your feedback helps us to focus on areas where our attention is required. We assure you that the points made us have been recorded and are taking appropriate action. Thank you for using our services and hope to serve you in your next hosting needs Best Regards.
Excelente hotel. Check-in was so quickly they give us our room before midday, all the employees were so nice and very helpful. If I return to Acapulco I'll stay here again with out thinking twice, the price it really worthy.Good location, what I really loved was the view our hotel was 1603 (16th floor).
Dear guest, we really appreciate your time to give us your impressions about the services offered in the Hotel. We want to let you know that our desire is to have better service every day, so your feedback helps us to focus on areas where our attention is requiered. Thank you for using our services and hope to serve you in your next hosting needs Best Regards.
Lady at the front desk doesn't have a smile and talks rude to co workers
Dear guest, we really appreciate your time to give us your impressions about the services offered in the Hotel. We want to let you know that our desire is to have better service every day, so your feedback helps us to focus on areas where our attention is required. We assure you that the points made us have been recorded and are taking appropriate action. Thank you for using our services and hope to serve you in your next hosting needs Best Regards.
Location of the hotel is very good. It has private beach under control of hotel security. In the morning the beach is clean. However there are a lot of disappointed points. 1. Staff was not helpful. We forgot my wife's hat in the bus from México City and asked staff to call to the bus Company if they found the hat. Staff promised us but never did and we finally found the hat our self. 2. Refrigerator did not work. 3. In according with hotel description there is coffeemaker in the room. There was not. We asked staff for the coffeemaker or even teapot, but got nothing. 4. the room was cleaned every day and was clean. But some minor appliances like hairdryer and icepick was never cleaned in years, so you couldn't take them in your hand.
Dear guest, Worried that you experienced poor service during your recent visit, I am writing to thank you for taking the time to make this my acquaintance. A hotel is defined by the quality of services offered to its guests, please accept my sincere apologies for any misunderstandings that may have occurred during your stay by expressing your concerns to the hotel staff. In this regard, I have talked with my staff about the points you have given me and I am pleased to know that during your stay a satisfactory solution was reached. I can assure you that I have reviewed the operations of the hotel to make sure that a similar situation does not happen again. Again, accept my sincere apologies and look forward to serving you in your future lodging needs.
Estimado Huésped, gracias por hospedarse con nosotros. Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Con todo gusto daremos atención inmediata a sus observaciones ya que nuestro principal interés es la entera satisfacción de nuestros huéspedes. Reciba un cordial saludo y estamos a sus ordenes.