Maroma, A Belmond Hotel, Riviera Maya

You'll be asked to pay these charges at the property:

• Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

These are all of the charges provided to us by the property.

These fees and deposits will be charged at check-in, check-out, or the time of service.

• Airport shuttle fee: MXN 3200 per vehicle (one-way, maximum occupancy 4)
• Pet deposit: MXN 4000 per stay
• Pet fee: MXN 4000 per pet, per stay
• Service animals are exempt from fees
• Early check-in is available for a fee (subject to availability)
• Late check-out is available for a fee (subject to availability)
• Rollaway bed fee: MXN 129.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

• Check-in: 3:00 PM
• Check-out: noon
• Minimum check-in age: 18

Details about charges, deposits, or other important information:

• This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
• Charges for extra guests may apply and vary depending on the property's policy.
• A credit card for incidental charges and a government-issued photo ID may be required at check-in.
• Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
• Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking.
• This property accepts credit cards, debit cards, and cash.
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Parties and events are allowed on site.
• Onsite safety features include a carbon monoxide detector and a smoke detector.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
• This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond).

Additional information about polices, regulations, and more:

• Pool access available from 7:00 AM to 7:00 PM.
• Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
• Registered guests are the only ones allowed in guestrooms.
• Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
• Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
• There are no elevators.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).