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Krystal Ixtapa with optional All Inclusive

3.0 star property
Beachfront, with full-service spa

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Photo gallery for Krystal Ixtapa with optional All Inclusive

Outdoor pool, sun loungers
Exterior
Down comforters, in-room safe, desk, blackout drapes
2 bars/lounges, poolside bar
Reception
Reviews
7.2

Good

Popular amenities

  • Pool
  • All inclusiveAll inclusiveAll inclusive
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • Breakfast availableBreakfast availableBreakfast available

Explore the area

Map
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880
  • Popular LocationEl Palmar Beach4 min walk
  • Popular LocationMarina Ixtapa14 min walk
  • Popular LocationMarina Ixtapa Golf Club3 min drive
  • AirportIxtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)25 min drive

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Room options

View all photos for King Ocean View

Down comforters, in-room safe, desk, blackout drapes

King Ocean View

7.2/10 Good
  • 365 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

Standard Room, 1 King Bed, Garden View | Garden view

Standard Room, 1 King Bed, Garden View

7.3/10 Good
  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Down comforters, in-room safe, desk, blackout drapes

Standard Room, Garden View

7.8/10 Good
  • 365 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Sea View

Down comforters, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Sea View

7.1/10 Good
  • 365 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Sea View

Superior Room, Sea View | Down comforters, in-room safe, desk, blackout drapes

Superior Room, Sea View

7.5/10 Good
  • 365 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Sea View

Standard Room, Sea View | Down comforters, in-room safe, desk, blackout drapes

Standard Room, Sea View

7.2/10 Good
  • 365 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Non-Refundable Room

Down comforters, in-room safe, desk, blackout drapes

Standard Non-Refundable Room

  • 365 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Garden View

Down comforters, in-room safe, desk, blackout drapes

Room Standard With Garden View

7.5/10 Good
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard With Garden View

Bathroom | Shower, free toiletries, hair dryer, towels

Room Standard With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Sea View

Bathroom | Shower, free toiletries, hair dryer, towels

Room Standard With Sea View

7.5/10 Good
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Superior With Sea View

Bathroom | Shower, free toiletries, hair dryer, towels

Room Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Superior With Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Front of property
Emporio Ixtapa - with Optional All Inclusive
On private beach
Pool
Hot Tub
All inclusive
8.0 out of 10, Very Good, (1012)
The price is $136
per night
$162 total
includes taxes & fees
Jun 22 - Jun 23
Emporio Ixtapa - with Optional All Inclusive

About the neighborhood

Ixtapa

Located within a 5-minute walk of El Palmar Beach, Krystal Ixtapa with optional All Inclusive is within a 15-minute stroll of Delfiniti. This resort has 255 rooms and welcomes guests with conveniences like 3 restaurants, a full-service spa, and an outdoor pool.
View more Resorts in IxtapaOpens in a new window

What's nearby

  • El Palmar Beach - 4 min walk
  • Marina Ixtapa - 14 min walk
  • Marina Ixtapa Golf Club - 3 min drive
  • Quieta Beach - 21 min drive
  • Linda Beach - 25 min drive

Getting around

  • The nearest major airport is Ixtapa - Zihuatanejo Intl. Airport (ZIH): 26-min drive, 11.4 mi/18.3 km.

Restaurants

  • ‪Ruben's Hamburgers - ‬5 min walk
  • ‪Chili Beans Restaurante Mexicano - ‬4 min walk
  • ‪Lobby Bar @ Park Royal Ixtapa - ‬3 min walk
  • ‪Soleiado's Restaurant - ‬2 min walk
  • ‪Emilio's - ‬5 min walk

About this property

Krystal Ixtapa with optional All Inclusive

Beachfront, with full-service spa
Krystal Ixtapa with optional All Inclusive features a full-service spa, an outdoor pool, and a children's pool. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include a gym, meeting rooms, and conference space.
Guests can expect to find 27-inch TVs with cable channels. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Balconies, safes, and ironing boards are also available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 220 for adults and MXN 110 for children
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • Elevator

More

  • 1 building
  • 11 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels

Entertainment

  • 27-inch TV with cable channels

Food and drink

  • Limited room service

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 220 for adults and MXN 110 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • The resort can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Ixtapa Krystal
Krystal Ixtapa Resort
Krystal Hotel Ixtapa
Krystal Ixtapa
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Ixtapa
Nh Krystal Resort Ixtapa
Krystal Ixtapa Hotel
Krystal Ixtapa
Krystal Ixtapa with optional All Inclusive Resort
Krystal Ixtapa with optional All Inclusive Ixtapa
Krystal Ixtapa with optional All Inclusive Resort Ixtapa

Frequently asked questions

Is a free cancellation option available at Krystal Ixtapa with optional All Inclusive?

Krystal Ixtapa with optional All Inclusive offers free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Ixtapa with optional All Inclusive?

As of Jun 8, 2024, prices found for a 1-night stay for 2 adults at Krystal Ixtapa with optional All Inclusive on Jun 9, 2024 start from $122.06, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Krystal Ixtapa with optional All Inclusive?

Based on positive ratings, guests enjoy the resort's location in Ixtapa, and it's within a 10-minute walk of El Palmar Beach, Delfiniti, and Magic World Aquapark. You'll also find Marina Ixtapa and Magic World Aquatic Park less than a mile away.

Is there parking available at Krystal Ixtapa with optional All Inclusive?

Yes, self parking is offered for free at the resort.

Is there a spa available at Krystal Ixtapa with optional All Inclusive?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, body wraps, and couples treatments.

Does Krystal Ixtapa with optional All Inclusive feature a casino at the property?

No, Krystal Ixtapa with optional All Inclusive doesn't have a casino.

Is there an indoor pool at Krystal Ixtapa with optional All Inclusive?

No, this resort doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Krystal Ixtapa with optional All Inclusive?

This beachfront resort offers plenty of amenities for couples including an outdoor pool, a poolside bar, and 3 restaurants.

Does Krystal Ixtapa with optional All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this resort.

Does Krystal Ixtapa with optional All Inclusive have a restaurant with a breakfast menu?

Yes, Krystal Ixtapa with optional All Inclusive has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Krystal Ixtapa with optional All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Krystal Ixtapa with optional All Inclusive.

Does Krystal Ixtapa with optional All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

What is the closest airport to Krystal Ixtapa with optional All Inclusive?

The closest major airport to Krystal Ixtapa with optional All Inclusive is Ixtapa - Zihuatanejo Intl. Airport (ZIH), which is 11.4 mi away (26 minutes by car).

Are there rooms with balconies at Krystal Ixtapa with optional All Inclusive?

Yes, every guestroom at Krystal Ixtapa with optional All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Krystal Ixtapa with optional All Inclusive host weddings?

There are wedding services available at Krystal Ixtapa with optional All Inclusive if that's in your vacation plans.

Krystal Ixtapa with optional All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 235 out of 1006 reviews" "
Rating 8 - Good. 346 out of 1006 reviews" "
Rating 6 - Okay. 221 out of 1006 reviews" "
Rating 4 - Poor. 115 out of 1006 reviews" "
Rating 2 - Terrible. 89 out of 1006 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Sharon

Liked: Cleanliness
Disliked: Property conditions & facilities
Catering more to the local population; poor English language skills. Food services had gone down hill since the last time I was there.
Stayed 11 nights in Feb 2024

2/10 Terrible

William

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for 1 night in Expedia but the hotel also charged me for the same night. No wash cloth, frayed towels, but biggest problem was no hot water. I talk to the front desk twice. Water was probably 75 degrees. I understand I am in Mexico but very few employees could speak English. Stayed 7 days prior at annother hotel and almost all employees could speak English. Had to extend my stay by 3 days but changed with in hours to 2 extra days. Had fantastic massage but I would never stay at this resort again too many other nice hotels in the area. This was our third year staying in Ixtapa.
Stayed 1 night in Feb 2024

4/10 Poor

Charles

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
No refrigerator in room No hot water until last day.
Stayed 7 nights in Feb 2024

6/10 Okay

Efren

Traveled with family
Beware of “all inclusive”
Travelers be wary. We got the all inclusive option, but it’s not what it seems. They will nickel and dime you at every turn, even if you’ve bought in to their all inclusive option. We needed some extra water and they charged us for more water bottles that you bring up to your room. At dinner we were watching the SuperBowl in one of the restaurants. The food was free but canned beer was not included. Another example of this was when we checking out. We were missing an electronic key for pool towels, and they wanted to charge is $37US for this missing plastic key. (600 pesos). Thankfully, ended up finding the missing key in my mom’s purse. The food was okay to good tasting. Service in the restaurants was good. Works were stay here again? Probably not. They didn’t seem to care about new travelers becoming loyal customers. Many workers do not speak fluent English. If you only speak English then you may have a difficult time having a conversation with some staff.
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort
Is not fully all inclusive you have to pay for water and other essentials.
Stayed 1 night in Feb 2024

10/10 Excellent

Marco

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

susie

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved a superior room and ended up getting a standard. They say that they provide down comforters but all it is a thin sheet. There was not any toiletries provided as it states. We arrived at 2 pm and pre checked in. The front desk said to come back at 4 which we did and we're told there was no rooms available yet. So we had to continue to wait. I believe that if you have a reservation and you know someone is checking in that's already been paid for you should have that room available that they requested. I have stayed at many hotels some I would like to go back to but this hotel I will not return to or recommend to friends or family.
Stayed 2 nights in Jan 2024

2/10 Terrible

Bonnie Jean, Grand Forks

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2024

6/10 Okay

Santos, Homewood

Traveled with partner
Liked: Cleanliness, staff & service
We have stayed multiple times in Ixtapa / Zihua in the past and are both bilingual and have family in the area. Pros: Staff, cleanliness, pool, view, location Cons: Food, drinks, guests blocking chairs early and none available, the rooms lack basic necessities ie blankets, blow dryer, iron. Other: the hotel does offer day passes which can cause the pool to be way too crowded on weekends. Drink selection was terrible if you like a certain beer and there was no wine. The staff did however go out of their way to make you feel welcome. Special shout out to Marco and Javier at pool and Josefina at the breakfast buffet
Stayed 7 nights in Jan 2024

6/10 Okay

Jeffrey Thomas

Traveled with partner
Liked: Cleanliness, staff & service
Need more umbrellas and new outdoor chairs around the pool. Need more wash cloths! New curtains with updated colors in the Jr suites. Need someone at the counter to speak better English
Stayed 7 nights in Jan 2024