Property very clean, staff very attentive to needs, food diverse and good
Food should be very good at an all inclusive hotel for guests to stay in the hotel, but unfortunately, the food is pretty terrible. I wanted to leave after 1st night and the location is so far out that you wouldn't take a cab out to go out eat or venture out. I should've believed other people's reviews about the food situation. Management also tried to get you to attend presentation to sell you membership in exchange for coupon and discount on other paid services in the hotel, but the use of that is very limited.
We lost one day because flight cancel, they promised for fix it but nothing happened!!! they give us room ( check in 8:30) !!! After we go inside bed was dirty and hair on bad !!!! After one day stay door doesn’t open we stay 40 minutes to someone came over and fix door!!! I’m not recommending at ALL Zero Star !!!
Very loud and noisy neighbors in the room and on the balcony at 2am - 3am on Wednesday and Thursday nights.
Ok so let me start off with they definitely need to have a free shuttle service to and from the airport. Second, even though we were caught in the middle of a Storm the staff was amazing. My friend and I Celebrated our birthdays. We want to send a hugeee thank you to the following ISA, Sebastian, Itzy, Pily. OMG.They made our stay amazing. The staff by the pool was great too I wish I could remember one Particular guys name. The food was pretty good. The the steak and sushi was very tasty. The beds were super comfy. The mirror by the exit door was great. Overall the stay was good.
airport 0ickup & drop off
We LOVED the cleanliness of the property, rooms, and restaurants. The food was fresh and tasty. Loved all their restaurants and staff was attentive and wore masks while serving, even around the pool! Thank you!
Loved it all!
I had great experience with check in and Taniya was a great help every second check with us to make sure everything is ok, i was celebrate my husband's birthday they did great decorations in our room, cant say enough how we were pleased with everything, we will back again, special thanks to Taniya
The facilities were great but the staff seemed to rush us during each of our dinners. It seemed like they only served the higher level guests with the best service and most attention.
Several restaurants to choose from. Service was excellent, especially pool drink service by Roberto, Armando, Ruben just to name a few.
Hard Rock Hotel Los Cabos All Inclusive places you 3.5 mi (5.6 km) from Diamante Golf Courses and 6.2 mi (10 km) from Cabo San Lucas Country Club. This 639-room, 4.5-star hotel welcomes business and leisure travelers with 5 outdoor pools, a full-service spa, and 8 restaurants.
This hotel is home to 8 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe.
Guests can enjoy flat-screen TVs and stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include minibars, coffee makers, and free long-distance calls.
Guests of Hard Rock Hotel Los Cabos All Inclusive have access to a full-service spa, 5 outdoor pools, and a children's pool. There's free parking if you drive. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include a gym, free WiFi in public areas, and a conference center.
Property very clean, staff very attentive to needs, food diverse and good
Thank you Thomas! We are glad to know you had a great time!
Thank you Tiffany! Come back soon!
Dear Denis,We regret your stay was not 100% enjoyable, we remain at your disposal if you need any assistance.
Food should be very good at an all inclusive hotel for guests to stay in the hotel, but unfortunately, the food is pretty terrible. I wanted to leave after 1st night and the location is so far out that you wouldn't take a cab out to go out eat or venture out. I should've believed other people's reviews about the food situation. Management also tried to get you to attend presentation to sell you membership in exchange for coupon and discount on other paid services in the hotel, but the use of that is very limited.
Dear Jennifer,We regret to read our gastronomical offer was not to your liking, we appreciate your feedback and will make sure to review it in detail.
We lost one day because flight cancel, they promised for fix it but nothing happened!!! they give us room ( check in 8:30) !!! After we go inside bed was dirty and hair on bad !!!! After one day stay door doesn’t open we stay 40 minutes to someone came over and fix door!!! I’m not recommending at ALL Zero Star !!!
Dear Mousa,We truly regret you lost one day, however the policies or any changes need to be reviewed with your booking source. We are saddened to know your stay was not pleasant.
Thank you Robert!
Very loud and noisy neighbors in the room and on the balcony at 2am - 3am on Wednesday and Thursday nights.
Dear Abel, Thank you for sharing your experience, we appreciate your feedback and we will make sure to look into it.
Ok so let me start off with they definitely need to have a free shuttle service to and from the airport. Second, even though we were caught in the middle of a Storm the staff was amazing. My friend and I Celebrated our birthdays. We want to send a hugeee thank you to the following ISA, Sebastian, Itzy, Pily. OMG.They made our stay amazing. The staff by the pool was great too I wish I could remember one Particular guys name. The food was pretty good. The the steak and sushi was very tasty. The beds were super comfy. The mirror by the exit door was great. Overall the stay was good.
Thank you Terry!We appreciate your suggestion and we are glad to know you had a great time.Come back soon!
Thank you Luke!