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Customer Review Rating
5/ 5

Excellent 787 airplane, on-time service easy boarding, good price.

Customer Review Rating
1/ 5

Very disappointing to say the least. Online booking was fine, however follow up service was disceptive, misleading and certainly non-customer focused. We spent upwards of 6 hours on the phone attempting to at least get some accountability for an Orbitz error which ultimately impacted the price guarantee program. In the end, we were offered a $200 Orbitz coupon for a $1300 impact to us. Certainly not a fair exchange for the frustration, lack of support and accountability from a company who apparently doesn’t pride itself in the value of a satisfied customer.

Customer Review Rating
4/ 5

Consistent, Good prices, trustworthy, good website design; relitively fast, easy to use (mobile and desktop), (still could be better, less bloat). Need to update some policy settings for certain airlines (F… United). Need to make cancellation policy more clear at checkout. Need to make carry-on policy WAY MORE CLEAR. Its stupid to try to save 20 bucks on a flight and then have to pay 30 to bring a carry on.

Customer Review Rating
5/ 5

Good prices and easy website.

Customer Review Rating
5/ 5

The hotel had not received the information for my reservation. I called customer service and he tried to resolve the problem electronically. When that failed, he faxed the information to the hotel. He kept me on hold to be assured the problem was resolved to my satisfaction.

Customer Review Rating
5/ 5

Real time room availability, plus a comparison of near by options

Customer Review Rating
1/ 5

Service was horrendous. I needed to make a name change within 12 hours of booking a flight. The customer service rep said I had to cancel the ticket and rebook. It took over an hour to do this. She did not cancel the original reservation and kept sending me confirmations of the original booking and the new booking. She accidentely only booked the new reservationone way. I still have multliple flightcharges on my credit card which will need to be challeng
ed. I would give this experience ZERO stars if it were possible.

Customer Review Rating
4/ 5

Site was easy to navigate and gave lots of flight choices.

Customer Review Rating
5/ 5

I had visited many web pages (ten to be exact) and the Orbitz site was the clearest to understand and the easiest to use. The next time I’m looking to book something, I’ll go to Orbitz earlier and save myself some time!

Customer Review Rating
1/ 5

Parking fee was not disclosed. That would have changed my mind about booking where I did and using Orbitz services. Be honest with your customers!