citizenM Zürich

4.0 star property
Lakefront hotel with a 24-hour business center and a 24-hour front desk

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Photo gallery for citizenM Zürich

Enjoy expansive city views from the large windows in this stylish space, featuring a central seating area and unique chairs.
Relax in our inviting lobby, featuring a comfortable seating area, flat-screen TV, and a bookshelf.
Experience a curated space with a unique chandelier, decorative items, and a collection of books and artworks on display.
Workspace area with a vibrant mural and modern furniture.
Enjoy a spacious room with a large bed, desk, and comfortable seating area, plus a bathroom with a modern sink and mirror.

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Talacker 42, Zürich, 8001
  • Bahnhofstrasse
    ‪3 min walk‬
  • Paradeplatz
    ‪4 min walk‬
  • Kunsthaus Zurich
    ‪12 min walk‬
  • Zürich (ZRH)
    ‪13 min drive‬

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Room options

King Room

9.2 out of 10
Wonderful
(221 reviews)
  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Zürich

Located in Old Town Zürich, citizenM Zürich is within a 5-minute walk of Bahnhofstrasse and within 15 minutes of other popular attractions like Paradeplatz. This 4-star hotel has 160 rooms and welcomes guests with a restaurant, free in-room WiFi, and a 24-hour business center.

What's nearby

  • Bahnhofstrasse - 3 min walk - 0.2 miles
  • Paradeplatz - 4 min walk - 0.3 miles
  • Fraumuenster - 6 min walk - 0.4 miles
  • Kunsthaus Zurich - 12 min walk - 0.7 miles
  • Swiss National Museum - 12 min walk - 0.7 miles

Getting around

  • Sihlstrasse Tram Stop - 1 min walk
  • Zürich Limmatquai Station - 10 min walk
  • Zurich Airport (ZRH) - 26 min drive

Restaurants

  • ‪Babu's Bakery & Coffeehouse - ‬3 min walk
  • ‪Haus Hiltl - ‬3 min walk
  • ‪Kaufleuten - ‬1 min walk
  • ‪Joe & The Juice - ‬2 min walk
  • ‪Restaurant Le Cèdre - Maurice - ‬3 min walk

About this property

citizenM Zürich

Lakefront hotel with a 24-hour business center and a 24-hour front desk
Guests of citizenM Zürich enjoy access to free WiFi in public areas, meeting rooms, and a 24-hour business center. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include coffee/tea in a common area, a library, and express check-in.
Smart TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include iPads, iPod docks, and fans. Housekeeping is available on request.

Languages

English, German

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: CHF 28 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • canteenM bar

Things to do

  • Art gallery
  • Books
  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Coworking space

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • Smart TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CHF 34
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CHF 28 per person
  • Late check-out fee: CHF 34 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

citizenM Zürich Hotel Zürich
Hotel citizenM Zürich Zürich
Zürich citizenM Zürich Hotel
Hotel citizenM Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel Zürich

Frequently asked questions

Is a free cancellation option available at citizenM Zürich?

CitizenM Zürich offers free cancellation on select room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at citizenM Zürich?

As of Aug 2, 2025, prices found for a 1-night stay for 2 adults at citizenM Zürich on Aug 5, 2025 start from $205.61, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near citizenM Zürich?

This hotel is situated in Old Town Zürich, just steps from Bahnhofstrasse and Swiss Casinos Zurich, and within a short walk of Paradeplatz. You'll also find Letzigrund Stadium and Hallenstadion within a short drive.

Is parking available on site at citizenM Zürich?

No, there isn't parking at this hotel.

Does citizenM Zürich have a casino at the property?

No, citizenM Zürich doesn't have a casino.

Will I find an indoor pool at citizenM Zürich?

No, there is no indoor pool at this hotel.

Is citizenM Zürich a good place to stay for couples?

Amenities that appeal to couples at this lakeside hotel include a pillowtop mattress, a hydromassage showerhead, and a smart TV.

Does citizenM Zürich have a hot tub?

No, this hotel doesn't have a spa tub.

Does citizenM Zürich have a restaurant with a breakfast menu?

Yes, citizenM Zürich serves buffet breakfast for a surcharge each morning at canteenM.

Will citizenM Zürich allow pets to stay free of charge?

No, pets aren't allowed at citizenM Zürich though service animals are welcome.

Are there connecting rooms at citizenM Zürich?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from citizenM Zürich?

The closest major airport to citizenM Zürich is Zurich Airport (ZRH), which is 7.2 mi away (26 minutes by car).

Can I book a room with a balcony at citizenM Zürich?

No, there aren't any guestrooms with balconies at citizenM Zürich.

citizenM Zürich Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 736 out of 1014 reviews
Rating 8 - Good. 184 out of 1014 reviews
Rating 6 - Okay. 60 out of 1014 reviews
Rating 4 - Poor. 14 out of 1014 reviews
Rating 2 - Terrible. 20 out of 1014 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location for the price. Very friendly and efficient staff. Mauro was very helpful with check in and gave us great suggestions for restaurants and sights to see. The coffee and tea available 24hrs was a nice touch. Very close to the botanical gardens which was lovely.
Stayed 2 nights in Jul 2025

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Should explain the fact that one side of bed is up against the window
Stayed 1 night in Apr 2025

10/10 Excellent

Leon

Stayed 3 nights in Apr 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Donna

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2025

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
We recently stayed at CitizenM Zürich and overall had a good experience, with a few important points to note. The room was very clean and refreshed daily, which we appreciated. However, the room design was not very functional — particularly the placement of the bed against the wall, which made it difficult for two people to get in and out easily. Another downside was the lack of a coffee machine in the room. This made it inconvenient in the mornings, as we had to go down to the reception area to grab coffee or water. While coffee was included with our prepaid breakfast, it was only available until 11 a.m., which limited flexibility. On a positive note, the hotel’s location is excellent — close to the main train station and within walking distance to many of Zürich’s key attractions. Overall, CitizenM Zürich offers a clean and conveniently located stay, but there are a few design and amenity improvements that could make it even better.
Stayed 3 nights in Apr 2025

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Easy to get around Old Town Zurich.
Stayed 1 night in Apr 2025

10/10 Excellent

Alexandre

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super well organized.
Stayed 12 nights in Mar 2025

10/10 Excellent

Alexandre

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super well organized.
Stayed 3 nights in Mar 2025

10/10 Excellent

Gricer, HIGH POINT

Stayed 7 nights in Apr 2025

8/10 Good

MINBAE

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Willy, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Apr 2025

8/10 Good

Mina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

chao

Liked: Cleanliness
Stayed 3 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, clean room. I always know when staying at the Citizen M hotels I’ll always get a beautiful room with perfect service!!
Stayed 1 night in Apr 2025

10/10 Excellent

Bella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property close to everything!
Stayed 7 nights in Apr 2025

10/10 Excellent

Mei Mei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Elsa Soriano

Stayed 1 night in Apr 2025

10/10 Excellent

Heather

Stayed 4 nights in Apr 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Nathalie, BROCKTON

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Convenient
Stayed 5 nights in Apr 2025

8/10 Good

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are on the smaller side. Pillows are quite high. Check in and check out was very smooth. Boutique hotel in good location.
Stayed 1 night in Apr 2025

10/10 Excellent

Sarah

Stayed 3 nights in Apr 2025