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Pipaxi Hotel

4.0 star property
Family-friendly hotel with 2 restaurants connected to a shopping center in Zhangjiajie

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Photo gallery for Pipaxi Hotel

Aerial view
Lobby
Family Room | Individually decorated, desk, laptop workspace, blackout drapes
Exterior
Superior Suite | Living room | 39-inch TV with cable channels

Reviews

6.8 out of 10

Popular amenities

  • Spa
  • Bar
  • Gym
  • Air conditioning
  • Laundry
  • 24/7 front desk

Explore the area

Map
Zhangjiajie National Forest Park, Park Entrance, Zhangjiajie, Hunan, 427401
  • Wulingyuan Scenic Area
  • Wulingyuan Scenic and Historic Interest Area
  • Wulingyuan Scenic Reserve
    ‪29 min drive‬
  • Zhangjiajie (DYG)
    ‪29 min drive‬

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Room options

View all photos for Superior Single or Twin Room

Superior Single or Twin Room | Individually decorated, desk, laptop workspace, blackout drapes

Superior Single or Twin Room

  • Mountain view
  • Sleeps 2
  • 2 Double Beds

View all photos for Family Room

Family Room | Individually decorated, desk, laptop workspace, blackout drapes

Family Room

  • 323 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior Suite

Superior Suite | Individually decorated, desk, laptop workspace, blackout drapes

Superior Suite

  • 646 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

Luxury Suite | Individually decorated, desk, laptop workspace, blackout drapes

Luxury Suite

  • 646 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Twin Room, 1 Bedroom

Luxury Twin Room, 1 Bedroom | Individually decorated, desk, laptop workspace, blackout drapes

Luxury Twin Room, 1 Bedroom

  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Luxury Single Room, 1 Queen Bed

Luxury Single Room, 1 Queen Bed | Individually decorated, desk, laptop workspace, blackout drapes

Luxury Single Room, 1 Queen Bed

  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Standard Room

Individually decorated, desk, laptop workspace, blackout drapes

Superior Standard Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe 2-bed Room

Business center

Deluxe 2-bed Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Individually decorated, desk, laptop workspace, blackout drapes

Family Suite

  • Sleeps 2
  • 1 Twin Bed and 1 King Bed

View all photos for Family-friendly Family Room

Individually decorated, desk, laptop workspace, blackout drapes

Family-friendly Family Room

  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Single Room

Individually decorated, desk, laptop workspace, blackout drapes

Deluxe Single Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Mountain-View Room

Individually decorated, desk, laptop workspace, blackout drapes

Deluxe Mountain-View Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Individually decorated, desk, laptop workspace, blackout drapes

Standard Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Standard Room

Individually decorated, desk, laptop workspace, blackout drapes

Deluxe Standard Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Basic Single Room

Individually decorated, desk, laptop workspace, blackout drapes

Basic Single Room

  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Zhangjiajie

Located in Wulingyuan, Pipaxi Hotel is 21.8 mi (35.1 km) from Zhangjiajie National Forest Park. This 180-room, 4-star hotel has free in-room WiFi along with a gym and a lazy river.

What's nearby

  • Wulingyuan Scenic Reserve - 29 min drive - 10.8 miles
  • Zhangjiajie National Forest Park - 33 min drive - 20.6 miles
  • Tianmen Mountain Cable Car - 37 min drive - 22.1 miles
  • Tianmen Mountain - 38 min drive - 22.3 miles
  • Tianmen Mountain of Zhangjiajie - 47 min drive - 22.9 miles

Getting around

  • Zhangjiajie (DYG) - 43 min drive

Restaurants

  • ‪张家界小向客栈 - ‬5 min drive
  • ‪农家特色商务酒楼 - ‬80 min drive
  • ‪张家界旅游之家客栈 - ‬81 min drive
  • ‪景区快餐有限公司 - ‬71 min drive
  • ‪张家界土家居客栈 - ‬74 min drive

About this property

Pipaxi Hotel

Family-friendly hotel with 2 restaurants connected to a shopping center in Zhangjiajie
At Pipaxi Hotel, guests enjoy features like a lazy river, a gym, and free WiFi in public areas. You can take advantage of free extended parking, along with an airport shuttle (available 24 hours) for CNY 200 per vehicle one-way. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this hot springs hotel include meeting rooms, a conference center, and a 24-hour business center.
Guests can expect 39-inch TVs with cable channels, along with free WiFi and wired Internet. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Other standard amenities include washers/dryers, balconies or patios, and private yards.
Recreational amenities at the hotel include a lazy river and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages. A variety of treatment therapies are provided, including reflexology.

Languages

Chinese (Mandarin), English

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (CNY 30 per night)
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge) from 6:30 AM to 5:00 PM
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free extended parking on site
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Basketball
  • Fishing
  • Free children's club
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Playground
  • Shopping mall
  • Tennis
  • Volleyball

Family friendly

  • Free children's club
  • Grocery/convenience store
  • In-room washer/dryer
  • Laundry facilities
  • Lazy river
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Shared refrigerator
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 11 meeting rooms
  • 24-hour business center
  • Conference center (2,153 square feet of space)
  • Coworking space

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On the waterfront
  • Outdoor entertainment area
  • Terrace

Spa

  • In-room massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Cobblestone flooring in public areas
  • Gravel flooring in public areas
  • No elevator (single-level property)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 15 buildings
  • 3 floors
  • Built in 1990
  • Communal living room
  • Fireplace in lobby
  • Renovated entire property - February 2023
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 39-inch TV with premium cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 10:00 AM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

Guests must transfer via required shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children stay free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CNY 100.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: CNY 200 per vehicle (one-way, maximum occupancy 5)
  • Nearby parking fee: CNY 30 per night (656 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 10:00 AM—-anytime
  • Check-out: 1:00 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the airport (available 24 hours) or the train station (fees apply). Driving? This property offers limited parking, along with free extended parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, mobile payments, and cash.
  • Mobile payment options include: Alipay and WeChat Pay.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Pipaxi
Pipaxi Hotel
Pipaxi Hotel Zhangjiajie
Pipaxi Zhangjiajie
Pipaxi Hotel Hotel
Pipaxi Hotel Zhangjiajie
Pipaxi Hotel Hotel Zhangjiajie

Frequently asked questions

Are free cancellation options available at Pipaxi Hotel?

Pipaxi Hotel offers free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Pipaxi Hotel?

As of May 25, 2025, prices found for a 1-night stay for 2 adults at Pipaxi Hotel on Jun 14, 2025 start from $44.26, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Pipaxi Hotel?

This hotel is situated in Wulingyuan, just steps from Wulingyuan Scenic and Historic Interest Area. You'll also find Wulingyuan Scenic Reserve and Wulingyuan Scenic Area nearby.

Is there parking available at Pipaxi Hotel?

Yes, uncovered long-term parking is offered for free at the hotel. Though parking is limited, electric car charging is also available.

Is a spa located at Pipaxi Hotel?

Spa services at the hotel include reflexology and massages.

Does Pipaxi Hotel have a casino?

No, Pipaxi Hotel doesn't have a casino.

Will I find an indoor pool at Pipaxi Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Pipaxi Hotel?

This waterfront hotel offers many amenities for couples, including in-room massages as well as a bar and 2 restaurants.

Are there hot tubs at Pipaxi Hotel?

No, there isn't a spa tub at this hotel.

Does Pipaxi Hotel have a restaurant with a breakfast menu?

Yes, Pipaxi Hotel has 2 restaurants, and serves free buffet breakfast each morning.

Will Pipaxi Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Pipaxi Hotel.

Does Pipaxi Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Pipaxi Hotel?

The closest major airport to Pipaxi Hotel is Zhangjiajie (DYG), which is 18.9 mi away (43 minutes by car).

Can I book a room with a balcony at Pipaxi Hotel?

Yes, every guestroom at Pipaxi Hotel comes with a balcony with some featuring park or garden views.

Pipaxi Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 3 out of 15 reviews
Rating 8 - Good. 4 out of 15 reviews
Rating 6 - Okay. 5 out of 15 reviews
Rating 4 - Poor. 1 out of 15 reviews
Rating 2 - Terrible. 2 out of 15 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Franklin

Liked: Staff & service
Disliked: Room comfort

Very convenient with excellent service.

This is one of the better located hotels, and the price was very reasonable. The beds were too hard, but other than that it was perfect for what we needed. The manager was very helpful in recommending our visit to the park.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Alan, Sydney, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is a beautiful old building with spacious peaceful courtyards. The location is great. However, it is very rundown - I'm not talking about faded elegance - I'm talking about neglect and poor management. I have the impression that the owners are running this place into the ground with a view to demolition in the near future, so that it can be replaced with one of the ugly, but doubtless more profitable, glass and concrete boxes that already surround it. The bathroom was filthy, covered in green and black mold. The shower curtain was filthy, torn and attached by safety pins. Hot (or rather warm) water was unreliable. The towels looked about 20 years old and some had holes in them. The room was dusty and poorly maintained, lots of small issues with things like lights and the kettle. The buffet Breakfast (Chinese style) is included, and isn't at all bad. Staff were uninterested and unhelpful - even when dealing with fluent Mandarin speakers. Toilet paper is regarded as a luxury to be dispensed with sulking reluctance only after an extended argument. Overall this is an overpriced, rundown, poorly run establishment. Avoid this hotel, try one of the many nearby hotels.

10/10 Excellent

Mario, Mty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

Before you book: if you haven't stay on a mountain hotel, and you don't know how to handle some bugs or moisture, don't book. This hotel is in the mountain, so there are bugs and moisture visible. Fungus on the shower curtain, and the hotel needs maintanance, but overall great. Chinese beds, and if you can, as almost all budget hotels, bring your own router, as wifi is low. Location is excellent, chineswe buffet is so-so, but works, and the staff if INCREDIBLE kind and helpfulness. The night hostess doesnt speak English and she prefer to sent us to the room before even pay. Don't take a taxi from the airport, they are expensive. Call the hotel and ask for taxi, they sent us a good SUV cheaper than local taxi (150 RMB). I would recommend this hotel? Yes!

8/10 Good

Thomas, Boston

Liked: Staff & service, property conditions & facilities, room comfort

Good location & nice staff

Hotel is very close to Zhangjiajie park (10 minute walk). Other than the park there is nothing around. They do have 1 English speaking staff member that they called to the lobby as soon as we walked in. Staff is very nice and very helpful. One thing to be cautious of: They offered us a free ride to the airport ($20 US value) if we gave them a good review so that may influence some reviews you see. We weren't going to the airport so we said no. The rooms are as clean as most 3 stars in China. Wifi only in the lobbies. Breakfast was Chinese but not bad.

10/10 Excellent

Mickael

Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel ist geschlossen!

Trotz Buchungbestätigung bei Expedia mussten wir leider feststellen, dass das Hotel geschlossen war! Da war eine tolle Überraschung, im strömenden Regen eine neue Unterkunft zu suchen! Vielen Dank!
Stayed 2 nights in May 2018

6/10 Okay

Yoe Lin

Stayed 2 nights in May 2017

6/10 Okay

jjjjj, 東京

Disliked: Property conditions & facilities

武陵源区の国家森林公園ゲートすぐ近くのホテル

武陵源区の国家森林公園ゲートまで徒歩10分程度の場所にあります。 上海からの飛行機で23時過ぎに張家界荷花空港へ到着し、タクシーで値段交渉して120元でホテルまで向かいました。ちなみに事前に案内されていたホテルの24時間対応の送迎バスは180元/人とのこと。 最終チェックインが23時までとのことだったので、事前に何度か電話したのですが繋がらず･･･。結局24時頃ホテルに到着するとフロントにもロビー周辺にも外にも誰一人いなくて焦りました。廊下を進んだ先にあるホテル内のマッサージ店でやっとスタッフを見つけ、フロントに電話をしてもらって無事にチェックインできました。 ホテル内に売店、レストランありますが、夜遅い時間には営業していないので、飲み水を含め必要なものは事前に用意していったほうがいいです。 とは言ってもホテルの周りも空港からホテルまでの道も営業しているお店はほぼありませんでした。 朝になるとホテルから森林公園ゲートまでの道に日用品や食品を売っている商店や果物屋さん、朝食を食べられるお店があり営業しています。 部屋には必要最低限の設備・備品しか用意されていません。シャンプーなどは一回分ずつ個装されたものが２セットありましたが、「非贈品」と書かれていたので開けると有料になるのかも…（確かめていないのでわかりません）手を洗うための普通の石鹸がないのには結構困りました。 シャンプー、ボディソープ、歯ブラシなどは持参したほうが安全だと思います。 また、ホテル内のレストランも一度利用しましたが、一人なのでとお願いすると、通常の半分の量で作ってくれました。ただ、口に合わないのとどうしても衛生面が気になりほとんど食べられませんでした。 最低限宿泊できる施設と思えば、森林公園を観光するためには立地のいいホテルだと思います。

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotelbewertung des Pipaxi-Hotels vom August 2016

Das Pipaxi-Hotel liegt direkt vor den Toren des Zhangjiajie-Nationalparks. Essstände und Gasthäuser gibt es gleich in der Nähe. Die Lage ist top! Auch das Personal ist sehr hilfsbereit. Allerdings: Lässt man sich mit dem Taxi vom Flughafen abholen, zahlt man 180 RMB. Das ist absolut überteuert. Auch hatte der Morning-Call nicht funktioniert. Ein Mann in der Rezeption gab mir eine Karte des Nationalparks. Kurz: sehr hilfsbereit und nett. tolle Lage, mein Zimmer hatte Balkon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Room comfort

美中不足

住過幾間政府的接待賓館都有愉快的回憶，這家也許位在中西部開發中，房間清潔設備還沒到位，服務也缺乏親切熱忱，相對好的環境地理位置是美中不足。

4/10 Poor

WONSOOK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

참고하세요

주변풍경은 좋으나 식수가 제공안됨.욕실에 때가 덕지닥지,침실구석에 먼지가 푹푹 쌓여있음.가격이 싼곳임을 감안해도 이곳은 전혀아님. 이곳에서 숙박해 곤란하실 분들을 위해 수고를 무릅쓰고 후기를 남깁니다.

10/10 Excellent

Michaela, sweden

Liked: Staff & service, property conditions & facilities, room comfort

gret hotel

perfect location. staff was really friendly and helpful. we got good service as soon as we arrived. they helped us with our bags to our room and it was a nice atmosphare.

2/10 Terrible

自然院, 上海

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

価格のみ一流。サービスは最低

山間に囲まれたリゾートホテルのイメージのような写真につられて選んだホテルでしたが、失敗でした。これまで泊まったホテルの中では最低です。高い宿泊料でこのサービスなら詐欺にあった感じです。理由は下記の通り。 １．おそらく建てられた当時は立派なホテルであったと思われるが、今は白壁が汚れて、洗面所は蜘蛛の巣とお化け屋敷のよう、というのが第一印象でした。 ２．バスタブに栓ができないので部屋を変えてもらいました。その部屋も栓が緩かったのですが、何とか湯が貯められる程度でした。しかし前の部屋にはあった網戸がありませんでした。 ３。1泊めの朝食は数人の団体客がいたのでビュッフェスタイルでしたが種類が少なく、タンパク質の物は目玉焼きのみ。2泊めは数人だけの客のためか、漬け物、お粥、目玉焼き、蒸しパンが運ばれてきただけ、お粗末でした。 夕食もホテルで取りましたが、ほかに客がいなく、材料がないせいか、メニュー記載の料理の大半がが調理不可でした。結局、肉気のない粗末な野菜炒めとご飯で済ませざるを得ませんでした。 ４．近くの森林公園ゲートまで徒歩15分かかり、タクシーも行ってくれないので、不便です。