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Pullman Zhangjiajie

Property class: 4.5

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Photo gallery for Pullman Zhangjiajie

A hotel with a modern architectural design, featuring a prominent entrance with a sign, and a well-maintained outdoor area with a paved walkway.
A spacious lobby with leather seating, a large wall mural, and a view of the outdoors through large windows.
Miscellaneous
A serene garden with a wooden bridge, a pond with lily pads, and pink flowering bushes.
A spacious lobby with a high ceiling, large windows, and a central seating area with tables and chairs.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
No.188 Gaoyun Road, Wulingyuan District, Zhangjiajie, Hunan, 427400
  • Place, Wulingyuan Southeast Gate
    ‪15 min walk‬
  • Place, Charming Xiangxi Grand Theatre
    ‪4 min drive‬
  • Place, Wulingyuan Scenic Area
    ‪7 min drive‬
  • Airport, Zhangjiajie (DYG)
    ‪57 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a TV, and a view of mountains.

Deluxe Room, 1 King Bed

  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 1 King Bed

A hotel room with a bed, a desk with a TV, a chair, and a window with a view of buildings.

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Club Lounge Access (Executive)

Room

Deluxe Room, 1 King Bed, Club Lounge Access (Executive)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds, Club Lounge Access (Executive)

A hotel room with a bed, a glass table, a blue armchair, a wooden wardrobe, and a television.

Deluxe Room, 2 Twin Beds, Club Lounge Access (Executive)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, and a large window with a mountain view.

Deluxe Room, 2 Twin Beds

  • 391 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Superior Room, 2 Twin Beds

A hotel room with two beds, a desk with a television, a blue chair, and a window with curtains.

Superior Room, 2 Twin Beds

8.8 out of 10
Excellent
(3 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for PREMIUM DELUXE ROOM,1 King Size Bed

A hotel room with a bed, a desk with a phone, a chair, a TV, and a door leading to another room.

PREMIUM DELUXE ROOM,1 King Size Bed

  • 409 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for PREMIUM DELUXE ROOM,2 Single Size Beds

A hotel room with two beds, a desk, a chair, a TV, and a view of the outside.

PREMIUM DELUXE ROOM,2 Single Size Beds

  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

About the neighborhood

Zhangjiajie

Located in Wulingyuan, Pullman Zhangjiajie is 1.1 mi (1.8 km) from Wulingyuan Scenic Area. This 456-room, 4.5-star hotel has conveniences like a 24-hour gym, free in-room WiFi, and free self parking.

What's nearby

  • Wulingyuan Southeast Gate - 15 min walk - 0.8 miles
  • Charming Xiangxi Grand Theatre - 4 min drive - 1.5 miles
  • Wulingyuan Scenic Area - 7 min drive - 1.5 miles
  • Bailong Elevator - 19 min drive - 9.8 miles
  • Zhangjiajie National Forest Park - 59 min drive - 30.7 miles

Getting around

  • Zhangjiajie (DYG) - 46 min drive

Restaurants

  • ‪Mei Yue Cuisine House - ‬12 min drive
  • ‪农家土菜馆 - ‬15 min walk
  • ‪Zhuanjiacun Hotel Lobby - ‬12 min walk
  • ‪HEYTEA 喜茶 - ‬16 min walk
  • ‪Boman Restaurant - ‬13 min walk

About this property

Pullman Zhangjiajie

At Pullman Zhangjiajie, guests have access to a 24-hour gym, free WiFi in public areas, and a business center. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a seasonal outdoor pool, express check-out, and a porter/bellhop.
42-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Electric kettles, safes, and wardrobes or closets are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour health club and a seasonal outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 130 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • FENG Chinese Restaurant
  • V Café Restaurant

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Garden
  • In a national park
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 7 floors
  • Banquet hall
  • Built in 2007
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Energy-saving switches used
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for CNY 260.0 per night
  • Free cribs/infant beds are available

Property payment types

  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 130 per person
  • Rollaway bed fee: CNY 260.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May 01 to October 31.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Pullman Hotel Zhangjiajie
Pullman Zhangjiajie
Zhangjiajie Pullman
Pullman Zhangjiajie Hotel
Pullman Zhangjiajie Hotel
Pullman Zhangjiajie Zhangjiajie
Pullman Zhangjiajie Hotel Zhangjiajie

Frequently asked questions

Is a free cancellation option available at Pullman Zhangjiajie?

Pullman Zhangjiajie offers free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Pullman Zhangjiajie?

As of Oct 26, 2026, prices found for a 1-night stay for 2 adults at Pullman Zhangjiajie on Nov 20, 2026 start from $75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Pullman Zhangjiajie?

This hotel is situated in Wulingyuan within a short 17-minute walk of Charming Xiangxi Grand Theatre and also 16 minutes on foot from Wulingyuan Southeast Gate. You'll also find Wulingyuan Scenic Area and Bailong Elevator nearby.

Is there parking available at Pullman Zhangjiajie?

Yes, self parking is offered for free at the hotel.

Does Pullman Zhangjiajie have luxury amenities?

Yes, guests can indulge in luxuries such as a seasonal outdoor pool, 3 restaurants, and a bar/lounge at this hotel.

Does Pullman Zhangjiajie feature a casino on the premises?

No, Pullman Zhangjiajie doesn't have a casino.

Is there an indoor pool at Pullman Zhangjiajie?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 10:00 AM and 10:00 PM and the seasonal pool will be open from May 01 until October 31.

What do couples enjoy most about Pullman Zhangjiajie?

There are many amenities for couples at this hotel, including 3 restaurants and a bar/lounge plus some guestrooms feature in-room massages.

Are there hot tubs at Pullman Zhangjiajie?

No, this hotel doesn't have a spa tub.

Does Pullman Zhangjiajie have a restaurant that serves breakfast?

Yes, Pullman Zhangjiajie has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Pullman Zhangjiajie allow pets to stay for free?

No, pets aren't allowed at Pullman Zhangjiajie.

Are there connecting rooms at Pullman Zhangjiajie?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Pullman Zhangjiajie?

The closest major airport to Pullman Zhangjiajie is Zhangjiajie (DYG), which is 22.1 mi away (46 minutes by car).

Are there rooms with balconies at Pullman Zhangjiajie?

No, there aren't any guestrooms with balconies at Pullman Zhangjiajie.

Does Pullman Zhangjiajie have a wedding venue on site?

There are wedding services available at Pullman Zhangjiajie if that's in your vacation plans.

Pullman Zhangjiajie Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 138 out of 258 reviews
Rating 8 - Good. 75 out of 258 reviews
Rating 6 - Okay. 31 out of 258 reviews
Rating 4 - Poor. 10 out of 258 reviews
Rating 2 - Terrible. 4 out of 258 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Compliment the excellent service from Mr. Reddy in Guest Relations and Mr. Leo in the concierge desk. Lavish breakfast with good Chinese vegetarian options.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a clean, comfortable room and it met all our needs. There are some restaurants within walking distance but it is a walk away from the main stretch of town. I would stay here again.
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room in need of renovation. All staff very helpful Great Location
Stayed 3 nights in Apr 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities
Fix the leaks
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Amenities
There are ton of restaurants and wonderful area to walk around at night
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel with decent size rooms. Comfortable and excellent service and great location.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at the Pullman and would highly recommend this property. The staff was extremely helpful at all times and the room was very comfortable.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Friendly efficient staff.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullman hotel had a fantastic breakfast that really helped us fuel our bodies for long days of hiking in the National Forest. The foot messages at the hotel spa were fantastic and the staff was kind and helpful. The hotel is in an excellent location to walk to the waterfront and restaurants.
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to national park

Lovely location smaller part of city near national park. Lovely motel, friendly helpful staff, Great breakfast choice. Excellent dining room.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are also friendly and helpful
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel with a great breakfast buffet, but it’s best feature is its location, within walking distance of the East Entrance of the Zhangjiajie Forest Park.
Stayed 5 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly staff
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think Zhangjiajie Pullman resort is the most conveniently located resort in Wulingyuan village
Stayed 4 nights in Sep 2023
Verified review

10/10 Excellent

The female attendant at the bar was very gracious. Bringing me my own bucket of ice. An extra touch which I appreciated.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and confortable stay. Greater location.
Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

Liked: Amenities, property conditions & facilities
It’s ok very hardly speak English plus breakfast is ok not too good location is perfect rooms are good but they turn off Acc we use fan
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice and close to the East gate (1.2km). Only hiccup are people that think smoke ban does not apply to bathroom… the smell gets from bathroom to bathroom… nice breakfast and nice staff.
Stayed 3 nights in May 2025
Verified review

6/10 Okay

Liked: Cleanliness
we expected a betterter hotel
Stayed 2 nights in Sep 2025
Verified review

6/10 Okay

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Horrible hotel. The staff insisted that I need to pay for the laundry before giving me back my clothes, just because I never deposit, despite I said I will pay upon check out as we are so tired after a full day of walking. But staff still wanted me to go all the down to the lobby to make payment first. Very inconsiderate and unhelpful staff. The breakfast spread is ok, but to me not enough choices. And 3 lifts, 2 were spoiled. Never stayed such a lousy 5 star hotel before.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very helpful. They introduce the sight-seeing points in details and helped us to book transportation and show tickets. The hotel location is very good and just next to the show theatre. Restaurants are also at walking distance.
Stayed 2 nights in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is well situated near Zhangjiajie national forest park and near many other attractions and restaurants. Breakfast was mainly Chinese food but good. I was not able to use swimming pool for 2 out of 3 days just because it was raining but no thunder
Stayed 3 nights in Jun 2025