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Terrible - drunk / high people in the lobby, room facilities not working, unhelpful staff, downgraded room - too many issues to list. Avoid this hotel.

We had a wonderful stay! The staff at both the hotel and Sea Level Restaurant and Lounge went above and beyond to make our birthday weekend truly special. The restaurant’s attentiveness, and exceptional service made the entire experience feel personal and memorable. Thank you to Davis, the manager! It’s clear that the restaurant team takes great pride in creating an outstanding guest experience, and it truly shows. We couldn’t have asked for a better way to celebrate and will definitely be back. Highly recommend!

Non functioning elevator. Buffet breakfast advertised as amazing- omelette without any ingredients options aside from cheese. The breakfast took an hour to come out piecemeal. Next to no service. Balcony view of “ wetlands” - basically a flat marsh - not attractive. The building is old and the street grundgy. Overpriced for what it is and the location.

I want to preface that my review is more of a reflection on the comfort of our stay, not the service. The staff onsite was extremely friendly and there are certainly plenty of good reasons to stay at Maingate. However, the room itself was quite a let down. The bed was very uncomfortable. The mattress was thin and worn in. The bedding itself was not very soft. Water pressure in the shower was sad. The outlets were sparse and the one closest to our bed was inconveniently right behind the mattress, did not hold plugs well (resulting in dead phones in the morning), and the faceplate was broken, slightly exposing the electrical components inside (a safety concern). Combined, these smaller issues really limited our ability to recover after long days at the park. It was not all bad. Our room and the property itself was very clean and we felt safe while there (can’t say the same about other budget properties in the area). Also, the air conditioning was fantastic, so at least we were never hot. The nightly parking fee is the lowest in the area and we never had problems finding a place to park. It’s also walking distance to the Disney parking structure, where you can grab the tram to the park. This wasn’t our first time staying here. There are rooms on the property where we didn’t have these issues. I guess it’s just a matter of luck. If we do decide to stay here again, we just have to hope we get a better room.

Oversold and not enough room at either pool