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AC Hotel General Álava by Marriott

3.0 star property
Family-friendly hotel with a restaurant connected to the convention center in Vitoria-Gasteiz

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Daily buffet breakfast (EUR 14.30 per person)
Daily buffet breakfast (EUR 14.30 per person)
Standard Room, 2 Twin Beds, Non Smoking | 1 bedroom, in-room safe, desk, blackout drapes
Gym
Room, 1 Twin Bed | 1 bedroom, in-room safe, desk, blackout drapes

Popular amenities

  • Bar
  • Room service
  • Gym
  • Breakfast available
  • Laundry
  • Parking available

Explore the area

Map
Avenida Gasteiz, 79, Vitoria-Gasteiz, Alava, 1009
  • Cathedral of Santa Maria de Vitoria
    ‪8 min walk‬
  • Virgen Blanca Square
    ‪10 min walk‬
  • Mendizorroza Stadium
    ‪3 min drive‬
  • Vitoria (VIT)
    ‪10 min drive‬

Room options

About the neighborhood

Vitoria-Gasteiz

Located in Lovaina, AC Hotel General Álava by Marriott is adjacent to Europa Conference and Exhibition Centre and within a 10-minute stroll of Museo de Ciencias Naturales. This 107-room, 3-star hotel has conveniences like a restaurant, 24-hour room service, and a gym. Centrally located in Vitoria-Gasteiz, the hotel is connected to the convention center, and a short walk from House No. 27 and Mural Eskuz-Esku Crecimiento.

What's nearby

  • Cathedral of Santa Maria de Vitoria - 8 min walk - 0.5 miles
  • Virgen Blanca Square - 10 min walk - 0.5 miles
  • Plaza de Espana - 11 min walk - 0.6 miles
  • Armory Museum of Alava - 13 min walk - 0.7 miles
  • Mendizorroza Stadium - 3 min drive - 1.1 miles

Getting around

  • Vitoria (VIO-Vitoria-Gasteiz Train Station) - 18 min walk
  • Vitoria (VIT) - 10 min drive

Restaurants

  • ‪Panaderia - Pasteleria Diago - ‬4 min walk
  • ‪Bar-cafetería Sant-rhu - ‬5 min walk
  • ‪Toba's Tavern - ‬3 min walk
  • ‪Bar Batela - ‬4 min walk
  • ‪Goliat - ‬3 min walk

About this property

AC Hotel General Álava by Marriott

Family-friendly hotel with a restaurant connected to the convention center in Vitoria-Gasteiz
AC Hotel General Álava by Marriott features a gym, WiFi in public areas, and meeting rooms. Self parking is offered for EUR 17 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this family-friendly hotel include conference space, a business center, and free newspapers.
Guests can expect to find WiFi and plasma TVs with digital channels. Bathrooms offer hair dryers and free toiletries. Sofa beds, free local calls, and safes are also standard.
Recreational amenities at the hotel include a fitness center.

Languages

English, French, Spanish

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  • Air conditioning
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8.2 out of 10, Very Good, 23 reviews
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Property amenities

Internet

  • Available in all rooms: WiFi (EUR 8 per 24-hour period)
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Self parking on site (EUR 17 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 14.30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • AC Lounge

Things to do

  • Gym

Family friendly

  • In-room crib
  • In-room sofa bed
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,616 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding
  • Cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 14.30 per person
  • Fee for in-room wireless internet: EUR 8 per 24-hour period (rates may vary)
  • Self parking fee: EUR 17 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

AC Hotel General Álava
Ac General Alava By Marriott
AC Hotel General Álava by Marriott Hotel
AC Hotel General Álava by Marriott Vitoria-Gasteiz
AC Hotel General Álava by Marriott Hotel Vitoria-Gasteiz

Frequently asked questions

Are free cancellation options available at AC Hotel General Álava by Marriott?

AC Hotel General Álava by Marriott provides free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What can I see close to AC Hotel General Álava by Marriott?

This hotel is situated in Lovaina within a 10-minute walk of Anillo Verde, House No. 27, and Museo de Ciencias Naturales. You'll also find Cathedral of Santa Maria de Vitoria and Virgen Blanca Square less than a mile away.

Is parking available on site at AC Hotel General Álava by Marriott?

Yes, parking is offered for EUR 17 per day. Though parking is limited, accessible parking is also available.

Does AC Hotel General Álava by Marriott feature a casino?

No, AC Hotel General Álava by Marriott doesn't have a casino.

Will I find an indoor pool at AC Hotel General Álava by Marriott?

No, there is no indoor pool at this hotel.

Is AC Hotel General Álava by Marriott a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like around-the-clock room service as well as a bar and a restaurant.

Are there hot tubs at AC Hotel General Álava by Marriott?

No, this hotel doesn't have a spa tub.

Does AC Hotel General Álava by Marriott have a restaurant that serves breakfast?

Yes, AC Hotel General Álava by Marriott serves buffet breakfast for a surcharge on weekend mornings at AC Lounge.

Will AC Hotel General Álava by Marriott allow pets to stay free of charge?

No, pets aren't allowed at AC Hotel General Álava by Marriott though service animals are welcome.

Are there connecting rooms at AC Hotel General Álava by Marriott?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to AC Hotel General Álava by Marriott?

The closest major airport to AC Hotel General Álava by Marriott is Vitoria (VIT), which is 6.8 mi away (10 minutes by car).

Are there rooms with balconies that I can book at AC Hotel General Álava by Marriott?

Yes, some guestrooms at AC Hotel General Álava by Marriott offer a balcony.

AC Hotel General Álava by Marriott Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 112 out of 331 reviews
Rating 8 - Good. 157 out of 331 reviews
Rating 6 - Okay. 42 out of 331 reviews
Rating 4 - Poor. 14 out of 331 reviews
Rating 2 - Terrible. 6 out of 331 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Aleksander

Stayed 1 night in Nov 2023

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Kujtim

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!
Stayed 4 nights in Sep 2023

6/10 Okay

Jackeline

Improve rooms
Stayed 5 nights in Sep 2023

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room and friendly staff. Convenient to old town and Congreso building
Stayed 1 night in Jun 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Value

The reception was very efficient but with little warmth in the greeting. The room was excellent but the bathroom had a background smell. The bar and restaurant staff were very friendly and helpful. It was a little noisy as there was what appeared to be a school trip and there was lots of teenagers around. We were happy enough with our stay to book our return trip.
Stayed 1 night in Dec 2022

10/10 Excellent

Michael

Stayed 1 night in Jun 2022

6/10 Okay

Timothy M

Disliked: Property conditions & facilities

Tiered hotel.makes sure book bigger sized room

We stayed 3 nights. The room we initially booked was the size of a prison cell so we asked for an upgrade which we paid for despite being silver we pointed this out. Staff helpful with travel and tourist advice. At breakfast omelette made to order. Overall the hotel needed a make over decoration tierd.
Stayed 3 nights in Oct 2021

6/10 Okay

Héctor

Disliked: Property conditions & facilities, room comfort

Outdated premises. Sub-standard

Very outdated hotel for AC Marriot standards. The air conditioning was rattling loudly, old radiators and dirty wallpaper. The lobby was great, but rooms need refurbishment. Parking at hotel is 15 EUR/night. Across the street just 6 EUR
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Stayed 6 nights in Jul 2019

8/10 Good

Per

Liked: Cleanliness, staff & service, room comfort

Stay in Vitoria, Basque Country

The hotel itself is very nice and pleasant. However, the buildings next door looks dated. The hotel is located on a pleasant wide street that go to the center of Vitoria, Spain. The street had several restaurants and we had dinner in one of them. We had an issue with the air conditioning and WiFi initially so we requested a change in room. We got transferred to a very nice room. I also used the garage. It was located below the hotel with an entrance to the hotel. The garage itself was OK, but the entrance looked dated.
Stayed 1 night in Jun 2019

2/10 Terrible

Nubu

Disliked: Staff & service

Rude staff

The staff was rude and not helpful
Stayed 5 nights in May 2019

6/10 Okay

Pete

Liked: Cleanliness, property conditions & facilities, room comfort

Decent Hotel Nothing Special.

Would recommend for business travelers staying one night. Rooms fairly modern and clean. Nothing special about the rooms, no crib provided for our child. Loud banging noises from the rooms or plumbing above. We were on the first floor. A highlight was we found parking close to the hotel for free. It's also an easy walk to the center.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stylish rooms, great breakfast!

Very stylish hotel and rooms, good black out curtains. Excellent self-serve breakfast.
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, friendly helpful staff. The hotel was within walking distance of the old town and there were a few decent restaurants closer
Stayed 1 night in Jul 2018

6/10 Okay

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Cold

There was NO HEAT in the building. 38 degrees Ft At night. The lady at the desk took mercy on us and gave us a small electric heater. Without that I would have gotten sick.
Stayed 3 nights in Sep 2017

10/10 Excellent

Tom, Miami FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, I have stayed here many times before.

Clean, friendly, and the breakfast is fantastic. I always stay here, no complaints, great hotel and staff.

8/10 Good

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was pretty nice. I didn't have any issues with it. The location is slightly outside the old town but it's within walking distance.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and clean.

One night stopover, comfortable.

4/10 Poor

Christopher

Disliked: Cleanliness, room comfort

Hotel is in a good location but has several faults

Located fairly near the old town and the bus station. The hotel has many faults that we encountered. Slow check-in and check out (too busy to greet us immediately), very dusty rooms, A/C simply fails to give out proper cool air, cheap bed linen (think cheap blanket in between bed sheets), the TV remote failed, hairs found on bed and in the bathroom on arrival, no wifi in rooms. Would think there are better hotels in the town

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel in city center

Friendly personal at reception. Nice hotel. Good breakfast. The noise isolation of the rooms was not ideal.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

2 night stay

The room was very clean. The hotel was located in a good location near shops. Unfortunately the room did not have wifi coverage which was disappointing as the staff was aware and it made it hard to plan our trip. They also advertise wifi in all rooms.