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Swiss Diamond Hotel & SPA

5.0 star property
Luxury hotel with 2 restaurants and a full-service spa

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Photo gallery for Swiss Diamond Hotel & SPA

Terrace/patio
Deluxe Double or Twin Room, Balcony, Lake View | Lake view
Exterior
View from property
Indoor pool, seasonal outdoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Pet friendly
  • Spa

Explore the area

Map
Via Riva Lago Olivella, Vico Morcote, TI, 6921
  • Monte San Salvatore
  • Swissminiatur
    ‪5 min drive‬
  • Lake Lugano
    ‪18 min drive‬
  • Lugano (LUG-Agno)
    ‪12 min drive‬

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Room options

View all photos for Deluxe Suite, 1 Bedroom, Lake View

Deluxe Suite, 1 Bedroom, Lake View | 1 bedroom, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom, Lake View

  • 861 sq ft
  • Lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Presidential Suite, 1 Bedroom, Terrace, Lake View

Presidential Suite, 1 Bedroom, Terrace, Lake View | 1 bedroom, minibar, in-room safe, desk

Presidential Suite, 1 Bedroom, Terrace, Lake View

  • 1076 sq ft
  • Lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, minibar, in-room safe, desk

Classic Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, Lake View

Superior Double Room, Lake View | 1 bedroom, minibar, in-room safe, desk

Superior Double Room, Lake View

  • 269 sq ft
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room, Balcony, Lake View

Deluxe Double or Twin Room, Balcony, Lake View | 1 bedroom, minibar, in-room safe, desk

Deluxe Double or Twin Room, Balcony, Lake View

  • 430 sq ft
  • Lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Prestige Double Room

Prestige Double Room | 1 bedroom, minibar, in-room safe, desk

Prestige Double Room

  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Vico Morcote

Swiss Diamond Hotel & SPA places you within 3 miles (5 km) of popular attractions like Swissminiatur and Lake Lugano. This 84-room, 5-star hotel has 2 restaurants, a full-service spa, and an indoor pool.

What's nearby

  • Swissminiatur - 5 min drive - 2.4 miles
  • Casinò di Campione - 10 min drive - 5.2 miles
  • LAC Lugano Arte e Cultura - 11 min drive - 6.5 miles
  • FoxTown Factory Stores - 13 min drive - 10.1 miles
  • Lake Lugano - 18 min drive - 11.6 miles

Getting around

  • Melide Station - 4 min drive
  • Lugano Funicular Station - 11 min drive
  • Lugano (LUG-Agno) - 29 min drive

Restaurants

  • ‪Parco Botanico San Grato - ‬11 min drive
  • ‪Ristorante Il Giardino - ‬3 min drive
  • ‪Villa Carona - Ristorante La Sosta - ‬9 min drive
  • ‪La Sorgente - ‬3 min drive
  • ‪Il Grande Fratello - ‬4 min drive

About this property

Swiss Diamond Hotel & SPA

Luxury hotel with 2 restaurants and a full-service spa
Swiss Diamond Hotel & SPA features a full-service spa, an indoor pool, and a gym. Free valet and self parking are available, and there's also a free train station shuttle. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.
40-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and bidets. Other standard amenities include minibars, electric kettles, and safes.
An indoor pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, French, German, Italian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free train station pick-up shuttle
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Restaurant Lago
  • Restaurant Panorama

Things to do

  • 18-hole adjacent golf course
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden
  • On a lake
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CHF 40 per pet, per day
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for CHF 90.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 4.50 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: CHF 40 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 90.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals, you can take advantage of the free train station pick-up service. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve rollaway/extra beds.
  • This property accepts major credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from June to October.
  • Pool access available from 8:00 AM to 7:00 PM.
  • Reservations need to be made in advance for golf tee times and massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Noise-free rooms can't be guaranteed.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Diamond Swiss Hotel
Hotel Diamond Swiss
Hotel Swiss Diamond
Swiss Diamond Hotel
Swiss Diamond Resort Olivella
Swiss Diamond Vico Morcote
Swiss Hotel Diamond
Swiss Diamond Hotel Vico Morcote
Swiss Diamond Hotel
Swiss Diamond Hotel SPA
Swiss Diamond & Vico Morcote
Swiss Diamond Hotel & SPA Hotel
Swiss Diamond Hotel & SPA Vico Morcote
Swiss Diamond Hotel & SPA Hotel Vico Morcote

Frequently asked questions

Is free cancellation available at Swiss Diamond Hotel & SPA?

Swiss Diamond Hotel & SPA provides free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What's there to see near Swiss Diamond Hotel & SPA?

This hotel is located in Vico Morcote, close to Lake Lugano, Swissminiatur, and Monte San Salvatore. You'll also find Casinò di Campione and Botanical Garden Parco San Grato within a short drive.

Is parking available on site at Swiss Diamond Hotel & SPA?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa available at Swiss Diamond Hotel & SPA?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, massages, and mani/pedis.

Does Swiss Diamond Hotel & SPA include a casino at the property?

No, Swiss Diamond Hotel & SPA doesn't have a casino.

Is there an indoor pool at Swiss Diamond Hotel & SPA?

Yes, this hotel has an indoor pool as well as an outdoor pool and a hot tub. Guests have access between 8:00 AM and 7:00 PM and the seasonal pool is normally open from June until October.

What amenities will couples enjoy at Swiss Diamond Hotel & SPA?

This lakeside hotel offers plenty of amenities for couples including an indoor pool, a poolside bar, and 2 restaurants.

Are there hot tubs at Swiss Diamond Hotel & SPA?

Yes, guests can enjoy a spa tub at this hotel.

Does Swiss Diamond Hotel & SPA have a restaurant that serves breakfast?

Yes, Swiss Diamond Hotel & SPA has 2 restaurants, and serves free buffet breakfast each morning.

Does Swiss Diamond Hotel & SPA allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Swiss Diamond Hotel & SPA for a fee of CHF 40 per pet, per day.

Are there connecting rooms at Swiss Diamond Hotel & SPA?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Swiss Diamond Hotel & SPA?

The closest major airport to Swiss Diamond Hotel & SPA is Lugano (LUG-Agno), which is 8.2 mi away (29 minutes by car). Another top airport is Milan Malpensa Airport (MXP), which is around 23.5 mi away.

Are there rooms with balconies that I can book at Swiss Diamond Hotel & SPA?

Yes, some guestrooms at this hotel offer either a balcony or a terrace where guests can enjoy lake or mountain views.

Does Swiss Diamond Hotel & SPA have a wedding venue on site?

Take advantage of the wedding venue at Swiss Diamond Hotel & SPA if you plan to say "I do" during your trip.

Swiss Diamond Hotel & SPA Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 257 out of 418 reviews
Rating 8 - Good. 115 out of 418 reviews
Rating 6 - Okay. 29 out of 418 reviews
Rating 4 - Poor. 7 out of 418 reviews
Rating 2 - Terrible. 10 out of 418 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

sahil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good trip but the location is little off . It’s very far far the city , how ever the hotel provides shuttle every 2 hours .
Stayed 4 nights in Nov 2024

10/10 Excellent

Ramil, Istanbul

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 2 nights in Nov 2024

2/10 Terrible

Michael

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff is friendly but there is no AC. Spoke to front desk, but they mentioned the entire hotel has no AC because this time of year it is off. So the room was extremely uncomfortable. They brought us a fan, but it was loud and not helpful. We opened the window, only to have cigarette smoke enter our room. Gross. little disappointed considering what I paid. Find an alternative as there appears to be no solution for this problem. They gave us 2 other room options, both of which had no AC.
Stayed 1 night in Oct 2024

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely find between Morcote and Lugano. Shuttle bus collected us from Lugano train station for an our 2 night stay. We had a very large room overlooking the lake. Everything was clean and well looked after. The staff were very friendly and helpful. The hotel is about 15 minutes walk to Morcote or a bus/shuttle ride away from Lugano. The spa and restaurant were also of high quality.
Stayed 2 nights in Oct 2024

6/10 Okay

QUINNON

No A/C ; Sub standard Conceirge services, should not advertise as a five star.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a small hiccup during check-in regarding the quality of our room, but the staff went above and beyond to ensure we had a pleasant stay. Special thanks to Natalia for her excellent service. Overall, the team made our experience wonderful despite the initial issue. Highly recommended!
Stayed 2 nights in Sep 2024

10/10 Excellent

Andriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent location and exceptional standards. The staff were very friendly and welcoming, they were courteous and knowledgeable. Definitely recommend 👌
Stayed 4 nights in Sep 2024

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel very nice and well kept. Staff was horrible and area near hotel very quiet.
Stayed 4 nights in Sep 2024

2/10 Terrible

gerald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this was an awful place to stay at. They played loud music from 10 in the morning till 2:30 AM Supposedly for a wedding event and refused to turn it down in spite of us and other guests advising them, none of us could sleep and as a result of a completely sleepless day and night adding exhaustion to our travels, we wound up getting sick and required antibiotics and medical treatment for the next seven days to cure the problem. on top of that they insisted on charging us for the room. Certainly I have stayed in many five star hotels and this is not one of them and none of them, would allow this to go on to the discomfort of all of the other guests and in addition charge for the accommodations. we will protest these charges and I don’t recommend anyone go to this hotel. Finally the lake has become very dirty and it’s questionable it’s any longer considered as swimmable s the water is cloudy with a lot of debris, including what looks like unburned fuel on top of it making that aspect of the waterfront enjoyment impossible. Consequently, almost none of the guests went into the lake for a swim. Finally the food has become mediocre and very very expensive. Much more than many 5 star hotels This hotel at one time was fine but now it should not be considered a five star, but rather a two or three star and certainly not recommended
Stayed 3 nights in Aug 2024

2/10 Terrible

Melissa

Disliked: Staff & service, property conditions & facilities, room comfort

Not worth it

Hotel is in a bad location, not near anything. Facilities are old and dated. Pictures fail to sure a highway between top and bottom portion of hotel making any balcony views unattractive. Literally a parking lot is your view so not worth it. There was a wedding while we were there so we couldn’t use the pool. The service was standoffish and unpleasant staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Mikhail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Fadi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and made us feel relaxed.
Stayed 2 nights in Aug 2024

2/10 Terrible

Shera

Stayed 4 nights in Jul 2024

4/10 Poor

oleg

Business traveler, Traveled with partner
Disliked: Staff & service, property conditions & facilities
Very disappointing stay. This hotel is so, so far from the 5 stars. Its an old, tired and in desperate need of refurbishing hotel. The service at the front desk is poor. Not rude, but just not friendly, not accommodating and uncaring. You will just get the cold polite indifference. The official hotel check-in is at 3PM and they will not give you the room a minute earlier. Must be the Swiss precision. Certainly not all rooms finish cleaning at the same time as the clock strikes 3 PM. Clean rooms become available as the people check out thru-out the morning and then get cleaned-up. BUT, no matter what, you will have to wait until 3 PM for your room. Even if you get there as the first guest at 10AM. The rules are the rules! They don't care! On the good side, the people at the 6th floor breakfast were very nice, helpful, service with a smile. Our room was large, but the furniture was old and quite beat-up. Curtains are dirty. We paid for the lake front view and our room on the 3rd floor was facing the lake. It was nice, but all lake facing rooms are also facing the main road, where the cars drive with hi speed all day and night and that creates noise in the room. Must say the shower in our room great strong water flow. Free Parking in the front of the hotel is nice, but in some cases they need to take the car keys from you. For us that turned into a very stressful situation,because they could't find our key for 20 mins, which cased us a lot of stress trying not to miss our flight
Stayed 3 nights in Jul 2024

4/10 Poor

ANOOP

Disliked: Staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Aryo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel in a very nice location.
Stayed 4 nights in Jun 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Our planned trip to SDH far exceded our expectations on location, staff, service and amenities. Who highly recommend and cannot wait to visit again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Aras

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay ,definitely 5* The staff amazing ,drivers sooooo sweet ,they even drop and pick you up from station Really had best time ,definitely comming back again !Really recommend it .
Stayed 4 nights in Jun 2024

8/10 Good

Avery

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service
Stayed 3 nights in May 2024

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

10/10 Excellent

Peter, NASSAU

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place, with amazing staff and scenery.
Stayed 2 nights in Apr 2024

10/10 Excellent

moises

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael Charles, Bayside

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023