2/10 Terrible
Lori, Rolette
Traveled with family
Jul 21, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE! I booked a room with 2 beds through Orbitz. When I got to my room it only had 1 bed with a pullout couch. When I went to the front desk to ask she said Orbitz sent it as a 1 bed (even though Orbitz assured me they sent it as a 2 bed request.) The hotel said they didn’t have another room to give me. So I went back to the room to see if the pullout would work. It was disgusting. I showed the gal at the front desk, and her response was, “It’s not so bad, you can put a sheet on it.” I asked for a refund. She was rude and said she couldn’t give me a refund because I needed to cancel with 24 hours notice. I said I would have cancelled had I known I wasn’t getting the room I reserved!! I did not stay here. I went back the next morning to talk to the manager. He told me he was talking to his supervisor to get me a full refund and to check back. When I called back a day later he told me they could only give me a refund for the second night because I didn’t give 24 hour cancel notice on the first night. I explained that I was going to stay there HAD THEY GIVEN ME THE ROOM I RESERVED!! This was a shady hotel. I do not recommend staying here.
Lori
Stayed 2 nights in Jul 2025