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Hotel Puerta del Sur

3.5 star property
Riverfront Valdivia hotel connected to the convention center, steps from Rio Cruces Bridge
VIP Access

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Photo gallery for Hotel Puerta del Sur

Front of property - evening/night
Property video
Exterior
Lobby sitting area
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Room service
  • Gym
  • Breakfast included

Explore the area

Map
Los Lingues 950 Isla Teja, Valdivia, Los Lagos, 5090000
  • Parque Saval
    ‪12 min walk‬
  • Costanera Arturo Prat
    ‪2 min drive‬
  • Valdivia Square
    ‪2 min drive‬
  • Valdivia (ZAL-Pichoy)
    ‪33 min drive‬
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Room options

View all photos for Standard Room

Standard Room | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin with Terrace

1 bedroom, in-room safe, desk, laptop workspace

Superior Twin with Terrace

  • 323 sq ft
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Twin

Junior Suite Twin | 1 bedroom, in-room safe, desk, laptop workspace

Junior Suite Twin

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Twin

Superior Twin | 1 bedroom, in-room safe, desk, laptop workspace

Superior Twin

8.8 out of 10
Excellent
(5 reviews)
  • 323 sq ft
  • River view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | View from room

Junior Suite

  • 377 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King con Terraza

Superior King con Terraza | 1 bedroom, in-room safe, desk, laptop workspace

Superior King con Terraza

  • 323 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King

Superior King | 1 bedroom, in-room safe, desk, laptop workspace

Superior King

9.4 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior With Garden View

1 bedroom, in-room safe, desk, laptop workspace

Room Superior With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Superior

1 bedroom, in-room safe, desk, laptop workspace

Room Superior

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Superior With View

1 bedroom, in-room safe, desk, laptop workspace

Room Superior With View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite With Garden View

1 bedroom, in-room safe, desk, laptop workspace

Suite With Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Superior With View

1 bedroom, in-room safe, desk, laptop workspace

Room Superior With View

  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Valdivia

Hotel Puerta del Sur places you next to Rio Cruces Bridge and a short stroll from other popular sights like Parque Saval. This 3.5-star hotel has 40 guestrooms and offers a marina, free in-room WiFi, and free self parking. It's connected to the convention center in central Valdivia and also close to Pedro de Valdivia Bridge and Casino Mundo Dreams.

What's nearby

  • Rio Cruces Bridge - 3 min walk - 0.2 miles
  • Parque Saval - 12 min walk - 0.7 miles
  • Costanera Arturo Prat - 2 min drive - 0.8 miles
  • Valdivia Square - 2 min drive - 0.8 miles
  • Cervecería Kunstmann - 3 min drive - 1.7 miles

Getting around

  • Antilhue Station - 40 min drive
  • Valdivia (ZAL-Pichoy) - 29 min drive

Restaurants

  • ‪Planeta Brunch - ‬3 min drive
  • ‪Sweet & Gourmet - ‬14 min walk
  • ‪El Bunker - ‬12 min walk
  • ‪Bar Bundor - ‬13 min walk
  • ‪La Bota Cervecera Brew Restaurant - ‬8 min walk

About this property

Hotel Puerta del Sur

Riverfront Valdivia hotel connected to the convention center, steps from Rio Cruces Bridge
At Hotel Puerta del Sur, guests enjoy a marina, a children's pool, and a gym. There's free parking and an area shuttle. Front-desk staff can answer questions 24/7, and assist with tours or tickets, luggage storage, and securing valuables. Additional amenities include 3 hot tubs, a sauna, and free WiFi in public areas.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Espresso makers, safes, and phones are also available.
A marina and complimentary bicycles are featured at the hotel. 3 hot tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a sauna, a fitness center, and a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 3 hot tubs
  • Bicycle cleaning area
  • Bicycle tours
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Free bicycle rentals
  • Gym
  • Kayaking
  • Paddleboard
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • In-room crib
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Dock
  • Garden
  • In a nature reserve
  • Marina
  • On a river
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1994
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Dining table
  • Espresso maker
  • Limited room service

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for CLP 53500.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: CLP 53500.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a smoke detector.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from December to March.
  • Pool access available from 10:00 AM to 9:00 PM.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Puerta del Sur
Hotel Puerta del Sur Valdivia
Puerta del Sur
Puerta del Sur Valdivia
Hotel Puerta Sur Valdivia
Hotel Puerta Sur
Puerta Sur Valdivia
Hotel Puerta del Sur Hotel
Hotel Puerta del Sur Valdivia
Hotel Puerta del Sur Hotel Valdivia

Frequently asked questions

Is free cancellation available at Hotel Puerta del Sur?

Hotel Puerta del Sur offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Puerta del Sur?

As of Jun 23, 2025, prices found for a 1-night stay for 2 adults at Hotel Puerta del Sur on Jul 2, 2025 start from $117.92, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Hotel Puerta del Sur?

This hotel is located in Valdivia, just steps from Rio Cruces Bridge. You'll also find Parque Saval and Southern University of Chile Botanical Garden less than a mile away.

Will I be able to park at Hotel Puerta del Sur?

Yes, uncovered self parking is offered for free at the hotel.

Does Hotel Puerta del Sur have a casino on the premises?

No, Hotel Puerta del Sur doesn't have a casino.

Will I find an indoor pool at Hotel Puerta del Sur?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and 3 hot tubs. Guests have access between 10:00 AM and 9:00 PM and the seasonal pool is normally open from December until March.

Is Hotel Puerta del Sur good for couples?

This riverfront hotel offers many amenities for couples, including in-room massages as well as a bar and a restaurant.

Are there hot tubs at Hotel Puerta del Sur?

Yes, this hotel has 3 spa tubs.

Does Hotel Puerta del Sur feature a restaurant that includes a breakfast menu?

Yes, Hotel Puerta del Sur serves free buffet breakfast each morning from its restaurant.

Will Hotel Puerta del Sur allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Puerta del Sur.

Are there connecting rooms at Hotel Puerta del Sur?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Puerta del Sur?

The closest major airport to Hotel Puerta del Sur is Valdivia (ZAL-Pichoy), which is 19.6 mi away (29 minutes by car).

Are there rooms with balconies at Hotel Puerta del Sur?

No, you won't find guestrooms with balconies at Hotel Puerta del Sur.

Hotel Puerta del Sur Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 51 out of 99 reviews
Rating 8 - Good. 37 out of 99 reviews
Rating 6 - Okay. 9 out of 99 reviews
Rating 4 - Poor. 1 out of 99 reviews
Rating 2 - Terrible. 1 out of 99 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

niall, Laramie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, bucolic location in the midst of a beautiful estuary. Most likely the best accommodation in Valdivia
Stayed 2 nights in Mar 2025

10/10 Excellent

Antonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jewel in Valdivia

Lovely hotel. The restaurant is great and you can get private expeditions on the river from the hotel
Stayed 1 night in Feb 2025

10/10 Excellent

Marion

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens, comfortable room, lovely staff, great swimming pool, fabulous food. In 5 weeks travelling it's the best hotel I have stayed in (out of 12)!
Stayed 4 nights in Feb 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
El hotel es muy lindo, pero en la habitacion habia feo olor (como a humedad ... la verdad, estuvimos dos noches y ni avise ... no era super terrible, pero restaba). La vista muy linda, los espacios exteriores hermosos!! El bar muy lindo con fogones para disfrutar en dias frios.
Stayed 2 nights in Feb 2025

10/10 Excellent

Todd

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a wonderful time at the hotel. The front desk was extremely helpful with Resturant suggestions and making reservations. It’s very easy to walk to the town.
Stayed 1 night in Feb 2025

6/10 Okay

Joseph

Liked: Staff & service, amenities
The property is dated and should be graded. Location is fine, but the price you pay is not worth it.!
Stayed 1 night in Feb 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities
The hotel was nice, but there was stains on the carpet and not very many in amenities. The tile in the bathrooms were cracked in need of repair. It’s certainly overpriced for what you get.
Stayed 1 night in Feb 2025

8/10 Good

Aline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is spectacular, great location, great food great, beautiful!
Stayed 1 night in Dec 2024

10/10 Excellent

Matt, Amelia Island

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice hotel for the price.
Stayed 1 night in Dec 2024

8/10 Good

Gili

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Patti

Stayed 1 night in Sep 2024

6/10 Okay

todd

Business traveler

Not bad, but not great.

I was disappointed with this hotel. The breakfast was a bare minimum, hardly a buffet. I dined in the restaurant Botanico for dinner and i found it expensive and not that good. The hotel is also a bit hidden from the center of town. In their defense, it appears the hotel is not finished. The elevator wasn’t working and there was plenty of construction going on. I am not usually a complainer, but I won’t stay here on my next trip to Valdivia.
Stayed 1 night in Aug 2024

8/10 Good

Marty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia lies again! This is a nice clean property with nice sized rooms, wide hallways and wooded area surrounding property and plenty of free parking. No business center, bellman,or concierge. This is a solid 3 star hotel and it is fine. Why Expedia overrates this hotel is very misleading. Nicest part is the checkin desk has young university staff attending hotel mgmt school and actual try to help guests. Very refreshing!
Stayed 2 nights in Aug 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and view. Staff was so helpful and front staff even helped me print something I needed. There was a broken light in our room that they tried to fix but couldn’t. Staff was very prompt and explained they would fix it the next day after trying for about 20 minutes. Our adult kids loved the outdoor hot tub.
Stayed 1 night in Jun 2024

10/10 Excellent

Yenny A

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel within the city but around nature. The “tinajas” hot tub experience was very smooth and peaceful. Great to travel with little kids
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great and the view from our room of the river was great.
Stayed 4 nights in Mar 2024

10/10 Excellent

Eduardo Suarez

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since the change in administration I love this hotel Puerta del Sur. Friendly and respectful staff, good amenities, amazing views of the river and Cau-cau bridge. Good breakfast. No spiders and mosquitoes as it was in the past. I fully recommend this one special when you book thru Expedia, much cheaper than by the front desk.
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Claudio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Good!
Stayed 1 night in Mar 2024

10/10 Excellent

letizia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Enrique

Traveled with partner
Liked: Cleanliness, staff & service
Clean hotel and well located But during our stay, an electricity shutfown occurs from 20:00 hrs until 12:00 am next day. So I expected some courtesy from the hotel (discount or bonus for the next stay),but nothing of that happens.
Stayed 1 night in Nov 2023

8/10 Good

Eduardo S

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

It's a nice hotel, well located, very quiet and beautiful view of the river.
Stayed 1 night in Oct 2023

10/10 Excellent

ingrid, Chula Vista

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Showed up a little early and the clerk had already our room available for us. Very clean and quiet, I really love this place, the view is spectacular. Best breakfast ever with fresh bread, and pastries. Staff very friendly. Definitely I'll come back.
Stayed 1 night in Sep 2023

8/10 Good

Eduardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with river view

Nice hotel with river view. They control the temperature of the room and mattress is just standard. You depend on other visitors behave since the acoustic isolation is not great but there's no street noise. The restaurant was not open but there are good options around 10 minutes walking. Overall, I would recommend it.
Stayed 1 night in Sep 2023