Best Western Crystal Palace Hotel

4.0 star property
Hotel with a bar, near Egyptian Museum Torino

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Photo gallery for Best Western Crystal Palace Hotel

Front of property
Family Room, Multiple Beds, Non Smoking, Mezzanine (Larger Room) | Dining room
Family Room, Multiple Beds, Non Smoking, Mezzanine (Larger Room) | Dining room
Restaurant
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Room service
  • 24/7 front desk

Explore the area

Map
Via Nizza, 11, Turin, TO, 10125
  • Via Roma
    ‪5 min walk‬
  • Piazza San Carlo
    ‪11 min walk‬
  • Egyptian Museum Torino
    ‪13 min walk‬
  • Turin (TRN-Turin Intl.)
    ‪16 min drive‬

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Room options

Standard Room, 2 Twin Beds

  • 151 sq ft
  • Sleeps 2
  • 2 Twin Beds

Standard Room, 1 Queen Bed

  • 151 sq ft
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Twin Bed

  • 108 sq ft
  • Sleeps 1
  • 1 Twin Bed

Deluxe Room, 1 King Bed, Non Smoking

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, Multiple Beds

  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Family Room, Multiple Beds, Non Smoking, Mezzanine (Larger Room)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

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About the neighborhood

Turin

Located in San Salvario, Best Western Crystal Palace Hotel is a leisurely stroll from popular sights such as Egyptian Museum Torino and Susa Valley. This 60-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, a gym, and a 24-hour business center.

What's nearby

  • Via Roma - 5 min walk - 0.3 miles
  • Piazza San Carlo - 11 min walk - 0.6 miles
  • Egyptian Museum Torino - 13 min walk - 0.7 miles
  • Turin Royal Palace - 19 min walk - 1.0 mile
  • Mole Antonelliana - 3 min drive - 1.4 miles

Getting around

  • Turin Porta Nuova Station - 4 min walk
  • Porta Nuova Station - 4 min walk
  • Turin International Airport (TRN) - 26 min drive

Restaurants

  • ‪Greek Food Lab - ‬2 min walk
  • ‪Isola - ‬3 min walk
  • ‪Sol Levante Fusion - ‬2 min walk
  • ‪Bar Mellow - ‬2 min walk
  • ‪Ristorante Urbani - ‬2 min walk

About this property

Best Western Crystal Palace Hotel

Hotel with a bar, near Egyptian Museum Torino
Guests of Best Western Crystal Palace Hotel enjoy a gym, free WiFi in public areas, and a 24-hour business center. Self parking is available for EUR 20 per night. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Additional amenities include express check-in, express check-out, and a TV in a common area.
Guests can expect free WiFi and 30-inch TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters. Coffee makers, laptop-compatible safes, and phones are also standard.
Recreational amenities at the hotel include a health club.

Languages

English, French, Italian, Portuguese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 25 per day)
  • Uncovered self parking on site (EUR 20 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 10 for adults and EUR 10 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Health club
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (28 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 30-inch TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 3.70 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 10 for children
  • Uncovered self parking fee: EUR 20 per night
  • Nearby parking fee: EUR 25 per day (328 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Upon check-in, all guests, including children, must be present to show their passport or government-issued photo ID.
  • Due to national regulations, cash transactions can't exceed EUR 5000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Crystal Torino
Mercure Palace
Mercure Torino Crystal Palace
Mercure Torino Crystal Palace Hotel
Mercure Torino Crystal Palace Hotel Turin
Mercure Torino Crystal Palace Turin
Torino Palace
Mercure Hotel Turin
Best Western Crystal Palace Hotel Turin
Best Western Crystal Palace Turin
Best Western Crystal Palace
Best Crystal Hotel Turin
Best Western Crystal Palace Hotel Hotel
Best Western Crystal Palace Hotel Turin
Best Western Crystal Palace Hotel Hotel Turin

Frequently asked questions

What can I see around Best Western Crystal Palace Hotel?

This hotel is situated in San Salvario within a short 12-minute walk of Egyptian Museum Torino and also 14 minutes on foot from Susa Valley. You'll also find Via Roma and Piazza San Carlo less than a mile away.

Will I be able to park at Best Western Crystal Palace Hotel?

Yes, uncovered parking is offered for EUR 20 per night.

Does Best Western Crystal Palace Hotel have a casino?

No, Best Western Crystal Palace Hotel doesn't have a casino.

Will I find an indoor pool at Best Western Crystal Palace Hotel?

No, there is no indoor pool at this hotel.

Is Best Western Crystal Palace Hotel good for couples?

Couples staying at this hotel will appreciate amenities like a down comforter as well as a bar and a health club.

Does Best Western Crystal Palace Hotel have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Best Western Crystal Palace Hotel have a restaurant that serves breakfast?

Yes, Best Western Crystal Palace Hotel serves buffet breakfast each morning for a surcharge from its snack bar.

Will Best Western Crystal Palace Hotel allow pets to stay free of charge?

Yes, pets stay free at Best Western Crystal Palace Hotel.

Does Best Western Crystal Palace Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Best Western Crystal Palace Hotel?

The closest major airport to Best Western Crystal Palace Hotel is Turin International Airport (TRN), which is 11 mi away (26 minutes by car).

Are there rooms with balconies that I can book at Best Western Crystal Palace Hotel?

No, there aren't any guestrooms with balconies at Best Western Crystal Palace Hotel.

Best Western Crystal Palace Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 294 out of 675 reviews
Rating 8 - Good. 290 out of 675 reviews
Rating 6 - Okay. 76 out of 675 reviews
Rating 4 - Poor. 7 out of 675 reviews
Rating 2 - Terrible. 8 out of 675 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in great location near porta nuova train station and the receptionist are very helpfull
Stayed 2 nights in Feb 2025

8/10 Good

STANKO, Bratislava

Traveled with family
Liked: Cleanliness, staff & service, amenities
MOre security in via Nizza!
Stayed 2 nights in Feb 2025

10/10 Excellent

LUCIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Liang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, right by the train station, friendly staff, very clean. Top notch European hotel!!
Stayed 1 night in Jan 2025

8/10 Good

Walid

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is authentic palace like a hotel , need to improve furniture conditions to be more updated
Stayed 1 night in Dec 2024

10/10 Excellent

Concepcion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buon hotel. Colazione spettacolari, pulizia delle camere ineccepibile. Solo un problema il primo giorno con il condizionatore che non funzionava subito riparato dopo il reclamo. Staff veramente geltile. L'unica pecca che è vicino alla stazione che di notte diventa veramente pericoloso. 8/10 solo per la location altrimenti sarebbe stato un 10/10.
Stayed 2 nights in Aug 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Conveniently located.
Stayed 1 night in Aug 2024

6/10 Okay

MICHAEL

Traveled with family
Liked: Cleanliness
The hotel is in a good position in the city centre close to the main railway station. The area is not the best, although we never felt unsafe. Unfortunately on one evening we were unable to get drinks at the bar as there was no bar staff, although it was just after 10pm, and the bar should have been open until 11pm. The air conditioning in the bedroom was quite noisy and didn't work very well.
Stayed 3 nights in Aug 2024

10/10 Excellent

Inez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was perfect for my family of four. Had good options for shopping and restaurants, walking distance.
Stayed 1 night in Jun 2024

8/10 Good

Inez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

VIVIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with American Standards
Stayed 3 nights in May 2024

10/10 Excellent

Raful E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff was outstanding, very clean. my rooms wi-fi was pretty much not existent since i was the last room of the hallway(314) which was a real bummer. other than that some shady characters like to hang out within the street of the hotel next to the terminal, but had 0 issues.

10/10 Excellent

Alvaro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First in Turin and this hotel checked all the boxes for an enjoyable stay.
Stayed 3 nights in Apr 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Raymond

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic and extremely hospitable, both at reception and at breakfast. The hotel is conveniently located outside Turin Porta Nuova station. Lots of retaurants and shops within walking distance. There are some loud groups and homeless people that hang around 'the columns' to the right side of the hotel entrance. Otherwise it is a pretty safe part of town. The rooms are clean and spacious including bathroom. Hig bathroom but strangely small shower stall. There is also a balcony. The towel heating racks are fantastic. I liked the breakfast buffet too, it was just right and really good price. They let our child eat for free. My first time with a Best Western chain and I am very impressed. I will definitely stay with them again.
Stayed 3 nights in Jan 2024

4/10 Poor

ALEJANDRO

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
My experience at this property was unfortunately disappointing for two major reasons. The first was the distasteful attitude with which I was treated by the swing shift front desk agent. We had an issue in which I had already reserved a room for 4 guests, 1 king bed and 1 queen in the family suite. For some reason my 2 sons were not in the system and while I expressed my concerns to the agent the tone she used was threatening saying I had to pay 60 euros a night per person for these extra two people. While I was clearly dissapointed, I had no problem paying, it was just the way she treated me that relayed a distasteful service. Not only that but the of the 2 beds I had reserved the queen was not an actual bed but a pull out couch. This was not what Expedia promoted only further adding to my disappointment. Lastly the heating in the room was extremely high and despite many requests to lower it for the 3 nights I stayed there, they came to no avail and thus left my family unable to sleep well. The hotels saving grace comes in the amazing service provided to us by Mari the wait staff at the breakfast station. She was always bright and cheery and made sure our days started out in the best way possible. I must also mention that the breakfast was actually extremely well set up and very enjoyable. As a family of hoteliers from Las Vegas we take service extremely seriously and hope that they take these comments into consideration to better the property as a whole.
Stayed 3 nights in Dec 2023

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with friendly staff. Breakfast was varied with good food. Conveniently located next to Porta Nuova station. Unfortunately the sound insulation between the rooms isn’t very good. I was woken up each morning at 4:45 by the next room having a bath. The area around the hotel is quite unpleasant at night, such that you don’t want to go out. Groups of men hanging around drinking/doing drugs.
Stayed 3 nights in Dec 2023

10/10 Excellent

David

Stayed 1 night in Nov 2023

8/10 Good

Claudia G

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Yves

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel situated at the train station

If you're way in and out of Torino is by train, then you can't possibly be situated any closer to the station, which is very convenient. The train station is well situated in town, just at the southern tip of most of the interesting neighborhoods to visit, so you're not compromising location too much by being so close to the station. Hotel is nice, good rooms, good air conditioning. At night, the area just immediately around the hotel isn't the nicest, but it's fine and it takes just a minute to get away from there.
Stayed 1 night in Aug 2023

10/10 Excellent

jordan

Liked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Murray

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 16 nights in Jul 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great room. Breakfast was great. Friendly staff. Walking distance to great shopping and sights
Stayed 1 night in May 2023

10/10 Excellent

BEATRIZ, Dana Point

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023