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Hotel Ma'xanab

4.0 star property
Adults-only beachfront hotel with outdoor pool
VIP Access

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Photo gallery for Hotel Ma'xanab

Interior entrance
Property preview
Sundeck
Suite First Floor Ocean Front | Terrace/patio
Hallway

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service

Explore the area

View in a map
Carretera Tulum-Boca Paila, Boca paila Km6.5, Tulum, QROO, 77760
  • Place, Tulum Beach
    ‪5 min walk‬
  • Place, Ven a la Luz Sculpture
    ‪19 min walk‬
  • Place, Playa Paraiso
    ‪8 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪63 min drive‬
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Room options

View all photos for Suite Ground Floor Jungle view

Suite Ground Floor Jungle view | Premium bedding, memory foam beds, free minibar, in-room safe

Suite Ground Floor Jungle view

10.0 out of 10
Exceptional
(4 reviews)
  • 775 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ground Floor Ocean Front

Suite Ground Floor Ocean Front | Premium bedding, memory foam beds, free minibar, in-room safe

Suite Ground Floor Ocean Front

10.0 out of 10
Exceptional
(3 reviews)
  • 926 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite 15 Ground floor Garden View

Suite 15 Ground floor Garden View | Premium bedding, memory foam beds, free minibar, in-room safe

Suite 15 Ground floor Garden View

10.0 out of 10
Exceptional
(1 review)
  • 775 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite First Floor Garden View

Suite First Floor Garden View | Premium bedding, memory foam beds, free minibar, in-room safe

Suite First Floor Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ground floor Garden view

Suite Ground floor Garden view | Premium bedding, memory foam beds, free minibar, in-room safe

Suite Ground floor Garden view

10.0 out of 10
Exceptional
(4 reviews)
  • 688 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First floor Jungle view

Premium bedding, memory foam beds, free minibar, in-room safe

Suite First floor Jungle view

10.0 out of 10
Exceptional
(4 reviews)
  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First Floor Ocean Front

Suite First Floor Ocean Front | Premium bedding, memory foam beds, free minibar, in-room safe

Suite First Floor Ocean Front

10.0 out of 10
Exceptional
(2 reviews)
  • 839 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ground floor Ocean view

Suite Ground floor Ocean view | Premium bedding, memory foam beds, free minibar, in-room safe

Suite Ground floor Ocean view

10.0 out of 10
Exceptional
(2 reviews)
  • 775 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First Floor Ocean View

Suite First Floor Ocean View | Premium bedding, memory foam beds, free minibar, in-room safe

Suite First Floor Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • 775 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Tulum

Located in Zona Hotelera, Hotel Ma'xanab is adjacent to Tulum Beach and within a mile (2 km) of Ven a la Luz Sculpture. This 16-room, 4-star hotel has a full-service spa along with an outdoor pool and free in-room WiFi.

What's nearby

  • Tulum Beach - 5 min walk - 0.3 miles
  • Ven a la Luz Sculpture - 19 min walk - 1.0 mile
  • Las Palmas Public Beach - 7 min drive - 3.3 miles
  • Playa Paraiso - 8 min drive - 3.8 miles
  • Tulum Mayan Ruins - 13 min drive - 6.6 miles

Getting around

  • Tulum Intl. Airport (TQO) - 55 min drive

Restaurants

  • ‪Maya Tulum - ‬11 min walk
  • ‪Taboo Beach Club - ‬6 min walk
  • ‪Chambao - ‬6 min walk
  • ‪La Eufemia - ‬11 min walk
  • ‪The Coffee - ‬12 min walk

About this property

Hotel Ma'xanab

Adults-only beachfront hotel with outdoor pool
Hotel Ma'xanab features a full-service spa, an outdoor pool, and a gym. There's free parking if you drive. The front desk has multilingual staff that can help with concierge services and securing valuables. Other amenities at this adults-only hotel include free WiFi in public areas, free use of bicycles, and a terrace.
Guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and memory foam beds with premium bedding ensure a restful night. Other standard amenities include free minibar items, furnished balconies, and MP3 docks.
Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.
Ma'xanab Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 11:00 AM
  • A bar/lounge
  • A beach bar
  • A restaurant
  • Private picnics

Things to do

  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 2:00 AM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-2:00 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 11:00 AM to 6:00 PM.
  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Ma'xanab Hotel
Hotel Ma'xanab Tulum
Hotel Ma'xanab Hotel Tulum

Frequently asked questions

Are free cancellation options available at Hotel Ma'xanab?

Hotel Ma'xanab provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to do within easy reach of Hotel Ma'xanab?

This hotel is situated in Zona Hotelera, just steps from Tulum Beach. You'll also find Tulum National Park and Sian Ka'an Biosphere Reserve within a short drive.

Will I be able to park at Hotel Ma'xanab?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Hotel Ma'xanab?

Ma'xanab Spa is the hotel's spa and services include Swedish massages, sports massages, couples treatments, and body wraps.

Does Hotel Ma'xanab feature a casino at the property?

No, Hotel Ma'xanab doesn't have a casino.

Will I find an indoor pool at Hotel Ma'xanab?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 11:00 AM and 6:00 PM.

Is Hotel Ma'xanab a good place to stay for couples?

This adults-only hotel offers many amenities for couples such as a beach bar and an outdoor pool with some guestrooms featuring private pools.

Are there hot tubs at Hotel Ma'xanab?

No, there isn't a spa tub at this hotel.

Does Hotel Ma'xanab feature a restaurant that includes a breakfast menu?

Yes, Hotel Ma'xanab serves free cooked-to-order breakfasts each morning from its restaurant.

Will Hotel Ma'xanab allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Ma'xanab.

Are there connecting rooms at Hotel Ma'xanab?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel Ma'xanab?

The closest major airport to Hotel Ma'xanab is Tulum Intl. Airport (TQO), which is 28 mi away (55 minutes by car).

Can I book a room with a balcony at Hotel Ma'xanab?

Yes, every guestroom at Hotel Ma'xanab comes with a furnished balcony with some featuring ocean or garden views.

Hotel Ma'xanab Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 338 out of 364 reviews
Rating 8 - Good. 16 out of 364 reviews
Rating 6 - Okay. 3 out of 364 reviews
Rating 4 - Poor. 4 out of 364 reviews
Rating 2 - Terrible. 3 out of 364 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent, this hotel is the perfect place to unplug and relax. The property is beautiful, and the on-site restaurant was outstanding. We dined there multiple times during our stay and even returned after we had checked out. Although it was sargazo (seaweed) season and we couldn’t fully enjoy the beach club, the exceptional service at the pool and restaurant more than made up for it. Special thanks to the servers Walter, Hermelindo, Jose, and Luis who provided top-notch service throughout our visit. The concierge and hotel hosts were available from morning to evening, and both Armando and Valeria were incredibly helpful. They assisted with restaurant reservations, gave great local recommendations, and even arranged a rental car to be delivered directly to the hotel. Overall, the service was a 10 out of 10 and made our stay truly memorable. We will return.
Stayed 2 nights in Jun 2025

10/10 Excellent

trey

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Conal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was amazing, staff were helpful, room was perfect and beyond luxurious. Best hotel we have stayed in for a long time.
Stayed 3 nights in May 2025

10/10 Excellent

Zisi

Stayed 4 nights in May 2025

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is small and there were never a lot of guests around which was exactly what we wanted. Staff are extremely friendly and helpful with anything you need which was appreciated as it was our first time in the area and needed assistance navigating the area, booking day trips, etc. A few “cons” for us: The menu is fairly small and got sick of breakfast options by the end of the week. The hotel “gym” is very limited.
Stayed 5 nights in May 2025

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down one of the best hotel experiences I have ever had in the world. Clean, beautiful aesthetic, friendly over the top accommodating staff. The food was also absolutely to die for. I also will be breaking my go to high end European bath products and will be buying the brand they use here called loredana. I will absolutely be back. We also walked off resort every evening very late and felt totally safe.
Stayed 4 nights in May 2025

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice!! Convenient and within walking distance for food and activities
Stayed 4 nights in Apr 2025

10/10 Excellent

Allan Ceja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Beautiful hotel. I never experienced staying on a place like this before. Totally worked it. All the staff is super friendly, begining with Fabiola, her service was outstanding, she made us feel like home ever since we arrived. Also the other 2 (apologies for not remembering their names) persons working at reception helped us a lot with recommendations and also with reservations for nice restaurants. As well as the waiters and staff working at the restaurant, Beach and pool especially Mario, Leo and Milo. We definitely have to come back to Ma'xanab 🙌 we really relaxed and enjoyed our stay. Like other reviews said, every penny spent at Ma'xanab is totally worked it.
Stayed 5 nights in Apr 2025

10/10 Excellent

Dong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a natural and relaxing vibe! Great service.
Stayed 2 nights in Apr 2025

10/10 Excellent

Taner

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t know where to start. Everything, literally everything, about this hotel is a 10/10. From staff, to grounds, to the room, beach, pool, and everything in between was nothing short of amazing. Try everything on the menu, it’s delicious. Don’t know what to drink, have the bartenders serve you a surprise. This is the only hotel I will be returning back to in Tulum.
Stayed 4 nights in Apr 2025

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautifully styled, impeccably upkept and managed, the staff was friendly and happy, and the food and drinks were delicious. 10/10 stay for us! I really cannot say enough good things about Ma'xanab other than I can't wait to go back!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 4 days. It was hands down the most beautiful hotel
Stayed 3 nights in Apr 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first entered the hotel, we were a little disappointment because of the seaweed on the beach to find out that it was down the whole coast anyway however, our choice to stay at this hotel was an unbelievable experience. Probably one of the cleanest hotels I've ever stayed out in my entire life. The staff was so kind and respectable and couldn't do enough for us, and also only ate lunch there, but the food was incredible. I would definitely recommend it.
Stayed 5 nights in Mar 2025

4/10 Poor

Andrea

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not worth the higher price vs some of the other hotels on the main road. The shower was facing the backyard with no way to cover the glass so someone on the balcony on the room next to us could see us naked. Power went out so AC stopped working. Breakfast was delicious, welcome drink was nonalcoholic.
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Tulum beachfront stay

Excellent staff and beautiful beachfront location, with just 16 very nice rooms! Breakfasts at the beachfront restaurant/bar were tasty and cooked to order. Our balcony had a generously sized daybed and very clean plunge pool, heated in the evenings. The hotel is very good about providing clean drinking water in the room -- both cold in the fridge and at room temperature on the counter.
Stayed 2 nights in Mar 2025

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth every penny. It is tucked away in Tulum, close to some delicious restaurants. But if you never leave the hotel, you won’t be disappointed. The staff is so friendly and attentive. The service is quick and reliable. Let me tell you about the food…so delicious. Free breakfast in the room every morning, divine! Had a small pool and bed outside, which was amazing. Couldn’t recommend more…it was perfect!
Stayed 5 nights in Mar 2025

10/10 Excellent

Leticia Rabiela Garcia

Stayed 3 nights in Mar 2025

10/10 Excellent

Danielle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Truly Exceptional Stay at Maxanab Hotel – 7 Stars! Nothing short of amazing! The staff went above and beyond, reaching out before my stay to arrange seamless transportation to and from the hotel. While I can’t say for sure if I got the best deal on pricing, it was worth it just to bypass the chaos of airport transportation offers. Once there, I was impressed by the personalized service. The staff knew our names, which at first felt a bit unusual, but I quickly realized it was a thoughtful way to ensure guests’ safety and comfort. The hotel felt intimate and exclusive—almost like a private retreat. The front desk staff are always attentive, monitoring who comes and goes, adding an extra layer of security. The room itself was spacious and well-appointed with a wonderful turndown service. I appreciated their attention to detail. The beachfront was simply perfect—pristine, peaceful, and exactly what you’d hope for in Tulum. The on-site restaurant exceeded expectations, both in quality and service. The included breakfast was a full meal—entree, fruit, and beverage. Compared to food options outside the hotel, dining at Maxanab was both superior in quality and better value for the price. On my next visit, I’ll definitely dine at the resort more often! Overall, this stay was incredible, and I wouldn’t hesitate to return.
Stayed 3 nights in Jan 2025

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small boutique hotel in a good location. Close to all the hot spots in Tulum but no loud clubs immediately nearby, which is nice. Staff is friendly and helpful. Service is excellent in the room, at the restaurant, and on the beach. Restaurant food was good, both for breakfast and for lunch service on the beach. This was our second stay at Hotel Ma'xanab and it was great both times. We will go back.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mateo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience during our stay was nothing short of amazing. The hotel staff were extremely friendly and easily accessible. The hotel room was very spacious and clean. The beach access and amenities make this hotel stay totally worth it.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jennifer, Kathleen

Stayed 6 nights in Feb 2025

10/10 Excellent

Ozgur, San Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and very friendly staff
Stayed 1 night in Feb 2025

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best experiences in Tulum start here and with the amazingly helpful staff at hotel Ma’ Xanab
Stayed 6 nights in Feb 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had a terrific stay!

What a wonderfully helpful bunch! Always a smile and always eager to help—and we probably went a little overboard asking for help. Great beach, great food and great location too. Highly recommend!
Stayed 5 nights in Feb 2025

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