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Downtown Tulum Hotel

4.0 star property

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Photo gallery for Downtown Tulum Hotel

Restaurant
Food court
Deluxe Double Room | Premium bedding, down comforters, in-room safe, soundproofing
Interior
Coffee shop

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
CENTRO, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪8 min walk‬
  • Place, Hospital de Tulum
    ‪14 min walk‬
  • Place, Jaguar Park
    ‪19 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪65 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Bathroom | Shower, towels, soap, shampoo

Deluxe Double Room

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Comfort Room

Comfort Room | Premium bedding, down comforters, in-room safe, soundproofing

Comfort Room

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room

Standard Room | Premium bedding, down comforters, in-room safe, soundproofing

Standard Room

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Comfort Quadruple Room

Comfort Quadruple Room | Premium bedding, down comforters, in-room safe, soundproofing

Comfort Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Tulum

Located in Tulum City Center, Downtown Tulum Hotel is a leisurely stroll from sights such as Dos Aguas Park and Hospital de Tulum. This 24-room, 4-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi.

What's nearby

  • Dos Aguas Park - 8 min walk - 0.5 miles
  • Hospital de Tulum - 14 min walk - 0.8 miles
  • Jaguar Park - 19 min walk - 1.0 mile
  • Hunab Lifestyle Center - 19 min walk - 1.0 mile
  • Cenote Calavera - 4 min drive - 1.4 miles

Getting around

  • Tulum Intl. Airport (TQO) - 44 min drive

Restaurants

  • ‪Taqueria Honorio - ‬2 min walk
  • ‪Akuma Tiger Sushi - ‬3 min walk
  • ‪Tacos y tortas el tio - ‬1 min walk
  • ‪La Chiapaneca - ‬1 min walk
  • ‪Mil Amores - ‬2 min walk

About this property

Downtown Tulum Hotel

2 outdoor pools, a rooftop terrace, and free WiFi in public areas are featured at Downtown Tulum Hotel. Transportation is made easy with a ferry terminal shuttle. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. This smoke-free hotel also has a garden.
Guests can expect to find free WiFi. Beds sport premium bedding and down comforters. Safes are also included. Change of towels is available on request.
2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and sports massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 to 300 for adults and MXN 150 to 300 for children
  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Private picnics

Restaurants on site

  • Rooftop

Things to do

  • 2 outdoor pools
  • Bicycle rentals

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 steps to reach entrance
  • Elevator (67 inch wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service

More

  • Air conditioning
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 435 per pet, per night
  • Dogs and cats only
  • Food and water bowls are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately MXN 150 to 300 for adults, and MXN 150 to 300 for children
  • Pet fee: MXN 435 per pet, per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Downtown Tulum Hotel Hotel
Downtown Tulum Hotel Tulum
Downtown Tulum Hotel Hotel Tulum

Frequently asked questions

What can I see within easy reach of Downtown Tulum Hotel?

This hotel is situated in Tulum City Center within a short 8-minute walk of Dos Aguas Park and also 20 minutes on foot from Hunab Lifestyle Center. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

How much does it cost to stay at Downtown Tulum Hotel?

As of Jun 28, 2026, prices found for a 1-night stay for 2 adults at Downtown Tulum Hotel on Jun 29, 2026 start from $58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Downtown Tulum Hotel?

No, there isn't parking at this hotel.

Is a spa located at Downtown Tulum Hotel?

Spa services at the hotel include deep-tissue massages.

Does Downtown Tulum Hotel have a casino?

No, Downtown Tulum Hotel doesn't have a casino.

Is there an indoor pool at Downtown Tulum Hotel?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 8:00 AM and 10:00 PM.

Is Downtown Tulum Hotel good for couples?

There are many amenities for couples at this hotel, including champagne service as well as a restaurant and 2 outdoor pools.

Are there hot tubs at Downtown Tulum Hotel?

No, this hotel doesn't have a spa tub.

Does Downtown Tulum Hotel have a restaurant that serves breakfast?

Yes, Downtown Tulum Hotel serves continental breakfast for a surcharge each morning at Rooftop.

Does Downtown Tulum Hotel allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Downtown Tulum Hotel for a fee of MXN 435 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Downtown Tulum Hotel?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Downtown Tulum Hotel?

The closest major airport to Downtown Tulum Hotel is Tulum Intl. Airport (TQO), which is 26 mi away (44 minutes by car).

Are there rooms with balconies that I can book at Downtown Tulum Hotel?

No, there aren't any guestrooms with balconies at Downtown Tulum Hotel.

Downtown Tulum Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 18 out of 29 reviews
Rating 8 - Good. 5 out of 29 reviews
Rating 6 - Okay. 4 out of 29 reviews
Rating 4 - Poor. 0 out of 29 reviews
Rating 2 - Terrible. 2 out of 29 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Porsche

Liked: Cleanliness, staff & service, amenities
The staff was amazing and rooms were cleanLuis was amazing! We were a party of 8 and he took GOOD care of us. Provided us with the best local spots and places to stay clear from. Food and drinks were good as well. I’d definitely stay here again.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Sergiu

Liked: Cleanliness, amenities, property conditions & facilities
Staff: 5* Room: 5* Noise: 3* Noisy however, you are in the party area of the city, so tjis should be expected
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
We only spent
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 excellent Walking distance to ADO station Walking distance to super AKI taxi station
Stayed 4 nights in Aug 2025
Verified

2/10 Terrible

Alexander

Disliked: Cleanliness, staff & service, room comfort
Be aware that this hotel blasts music until 2am. Might be fun for some, but when the music is so loud you cant have a conversation inside your room, it wasnt great for us. we tried to politely ask for a cancellation 5 min after we checked in, but they denied us.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Elvira

Liked: Cleanliness, staff & service
Excellent customer service, but there is a problem: very loud music until like 3:00 in the morning. There is a music club on the top floor. It’s very hard to sleep before this music club closes.
Stayed 6 nights in Mar 2025
Verified

6/10 Okay

YuChieh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is pretty good—the room is clean and has basically everything you need. However, the music from the rooftop is VERY loud and goes on until midnight, making it impossible to sleep. The hotel does provide earplugs, but with that volume, they’re basically useless. If you’re a light sleeper, I would not recommend this place. Also, I think the owner should consider including this information in the hotel description.
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

Nicola

Disliked: Cleanliness, amenities
During my stay at Downtown Tulum Hotel (31/12/25–03/01/26), I experienced multiple serious issues. The booked Comfort Room had no hot water, towels provided were dirty, and no hairdryer was available. After repeated complaints, I was involuntarily downgraded to a Standard Room, where the water was only lukewarm. Very loud rooftop music at night made it impossible to rest, and the staff showed little willingness to effectively resolve the problems. A security deposit was also requested at check-in without prior disclosure. Due to the lack of essential services and overall discomfort for the entire stay, I have formally requested a full refund through Expedia.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

jorge arturo

Liked: Cleanliness, staff & service, amenities
La atención y el personal un diferencial
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Ronald

Liked: Cleanliness
Solo pasé una noche, pero No había agua para ducharse en nuestra estadía, no había TV, nos cobran un 500 pesos de depósito que lo reembolsan al final cuando hacemos en check out, hay bastante ruido por que en la tercera planta hay como un bar, es muy centro de Tulum queda todo cerca, pero No fue la mejor experiencia.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Evelyn G

Liked: Cleanliness, staff & service, amenities
Lugar perfecto para descansar, limpio y ordenado
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Norberto

Liked: Cleanliness, staff & service, amenities
Magnífico
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities
Si estaba limpia .
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Juan

Excelente lugar y servicio
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, amenities
Jesús y el equipo nos atendieron muy bien El lugar está muy bonito y tiene muy buena calidad los alimentos
Stayed 2 nights in Jul 2025
Verified

8/10 Good

RENE JAIME

Liked: Cleanliness, staff & service, property conditions & facilities
no parking. no estacionamiento. faltan basurero en el cuarto.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno, y muy tranquilo instalación y servicio 10/10 está súper céntrico y tienes todo al rededor del hotel , si estás buscando hotel que lo tenga todo. Este es una buena opción
Stayed 1 night in Apr 2025
Verified

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se encuentra en el Centro de Tulum, no cuenta con estacionamiento
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Bridgette

Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

MAYRA

Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Ricardo

Stayed 1 night in Dec 2025
Verified

8/10 Good

Aldo

Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Ozer

Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Michael

Stayed 1 night in Nov 2025
Verified

10/10 Excellent

CECILIA

Stayed 1 night in Aug 2025

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