Ana y Jose Hotel & Spa Tulum in Tulum | Best Rates & Deals on Orbitz

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Luxury hotel on the beach, with outdoor pool

VIP Access

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Dates

June 2025

July 2025

Breakfast, lunch, dinner served; international cuisine, beach views

Premium bedding, down comforters, minibar, in-room safe

40-inch Smart TV with satellite channels, TV

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pet friendly
Pool
Bar
Room service
Breakfast included

Explore the area

Carretera Tulum Boca Paila Km 7, Tulum, QROO, 77780

Ven a la Luz Sculpture
‪10 min walk‬
Tulum Beach
‪1 min drive‬
Playa Paraiso
‪9 min drive‬
Tulum Intl. Airport (TQO)
‪58 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

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Room options

Family Room, 4 Bedrooms (Casa de agua)

Ocean view
Sleeps 10
3 King Beds

Villa (Coba)

Sleeps 6
3 King Beds

Superior Room, Garden View

Sleeps 3
1 King Bed

Room, Ocean View (Feelings)

Sea view
Sleeps 2
1 King Bed

Suite, 2 Bedrooms (Jungle View)

Sleeps 6
2 Queen Beds and 1 King Bed

Room, Garden View (Charming)

Sleeps 3
1 King Bed

Manglar Room

Sleeps 2
1 King Bed

Room, Ocean View (Charming)

Ocean view
Sleeps 2
1 King Bed

About the neighborhood

Tulum

Located in Zona Hotelera, Ana y Jose Hotel & Spa Tulum is adjacent to Tulum Beach with other popular attractions like Sian Ka'an Biosphere Reserve within a within a few miles (5 km). This 4.5-star hotel welcomes guests with 32 rooms and conveniences like a private beach, an outdoor pool, and free in-room WiFi.

What's nearby

Ven a la Luz Sculpture - 10 min walk - 0.5 miles
Tulum Beach - 1 min drive - 0.0 miles
Tulum National Park - 5 min drive - 3.1 miles
Playa Paraiso - 9 min drive - 4.4 miles
Tulum Mayan Ruins - 15 min drive - 8.3 miles

Getting around

Cancun Intl. Airport (CUN) - 103 min drive

Restaurants

‪Checkpoint Ciao - ‬6 min walk
‪Chambao - ‬2 min walk
‪Holy Deer Café by Deer Tulum - ‬5 min walk
‪Taboo Beach Club - ‬2 min walk
‪Ziggys Beach Club - ‬2 min walk

About this property

Ana y Jose Hotel & Spa Tulum

Luxury hotel on the beach, with outdoor pool

At Ana y Jose Hotel & Spa Tulum, guests enjoy a private beach, an outdoor pool, and a gym. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MXN 4940 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include a rooftop terrace, free WiFi in public areas, and conference space.

Guests can expect free WiFi and 40-inch Smart TVs with satellite channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Balconies, minibars, and espresso makers are other standard amenities.

Recreational amenities at the hotel include a private beach, an outdoor pool, and a fitness center.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Pool
Breakfast included
All inclusive
Spa

$440 nightly

Jun 16 - Jun 17

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
Free secured, uncovered self parking on site
Free secured, uncovered valet parking on site
Onsite parking includes off-street options

Food and drink

Free cooked-to-order breakfast available daily 7:30 AM to 11:30 AM
A bar/lounge
A beach bar
A restaurant
Free daily manager's reception
Snack bar/deli

Restaurants on site

Ana’s Kitchen

Things to do

Beach club
Designer stores
Free children's club
Gym
Outdoor pool
Wine tasting room
Winery release events

Family friendly

Art supplies
Baby bath
Beach toys
Children's books
Children's games
Children's toys
Free children's club
Laundry facilities
Outdoor pool
Snack bar/deli

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

1,507 square feet of conference space
Coworking space
Meeting room

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
Pool loungers
Pool umbrellas
Rooftop terrace

Spa

2 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
In-room massages
Reflexology
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
No elevator

2 floors
8 buildings
Banquet hall
Built in 1984
Double-glazed windows
Reception hall
Renovated entire property - January 2021
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Premium bedding

Bathroom

Free toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

40-inch smart TV with satellite channels

Food and drink

Espresso maker
Limited room service
Minibar

Air conditioning
Free local calls
Individual decor
Individual furnishings
Iron/ironing board
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

This property welcomes pets for MXN 700 per pet, per night
Dogs only
1 total (22 lbs is the maximum weight per pet)
Pets may not be left unsupervised
Food and water bowls are available
Certain rooms only, restrictions apply
Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Deposit: MXN 2000 per accommodation, per night
Resort fee: MXN 380 per accommodation, per night
A damage deposit of MXN 2000 will be collected before check-in.

The resort fee includes:

Additional inclusions
Beach access
Beach towels
Concierge service
Fitness center access
Housekeeping
In-room bottled water
In-room coffee
In-room safe
Pool access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: MXN 4940 per vehicle (roundtrip, maximum occupancy 7)
Pet fee: MXN 700 per pet, per night
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Parties and events are allowed on site

Long-term renters welcome

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
Parties and events are allowed on site.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, and a smoke detector.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Long-term renters welcome.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

ANA Y JOSE

ANA Y JOSE CHARMING

ANA Y JOSE CHARMING HOTEL

ANA Y JOSE CHARMING HOTEL Tulum

ANA Y JOSE CHARMING Tulum

ANA Y JOSE HOTEL

HOTEL ANA Y JOSE

Ana y Jose Charming Hotel Tulum

Ana y Jose Charming Hotel

Ana y Jose Charming Tulum

Ana y Jose Charming

Hotel Ana y Jose Charming Hotel And Spa Tulum

Tulum Ana y Jose Charming Hotel And Spa Hotel

Hotel Ana y Jose Charming Hotel And Spa

Ana y Jose Charming Hotel And Spa Tulum

Ana y Jose Charming Hotel Spa

Ana Y Jose Charming Tulum

Frequently asked questions

What can I see around Ana y Jose Hotel & Spa Tulum?

This hotel is situated in Zona Hotelera within a 10-minute walk of Tulum Beach and Ven a la Luz Sculpture. You'll also find Playa Paraiso and Sian Ka'an Biosphere Reserve within a short drive.

Is parking available on site at Ana y Jose Hotel & Spa Tulum?

Yes, valet parking and self parking are offered for free at the hotel.

Is there a spa at Ana y Jose Hotel & Spa Tulum?

Spa services at the hotel include deep-tissue massages, beach massages, detox wraps, and Ayurvedic treatments.

Does Ana y Jose Hotel & Spa Tulum feature a casino?

No, Ana y Jose Hotel & Spa Tulum doesn't have a casino.

Will I find an indoor pool at Ana y Jose Hotel & Spa Tulum?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Ana y Jose Hotel & Spa Tulum a good place to stay for couples?

This boutique hotel offers many amenities for couples, including in-room massages as well as a private beach and a beach bar.

Are there hot tubs at Ana y Jose Hotel & Spa Tulum?

No, there isn't a spa tub at this hotel.

Does Ana y Jose Hotel & Spa Tulum feature a restaurant that includes a breakfast menu?

Yes, Ana y Jose Hotel & Spa Tulum serves free cooked-to-order breakfasts at Ana’s Kitchen each morning.

Will Ana y Jose Hotel & Spa Tulum allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Ana y Jose Hotel & Spa Tulum for a fee of MXN 700 per pet, per night. The property also provides food and water bowls.

Does Ana y Jose Hotel & Spa Tulum have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Ana y Jose Hotel & Spa Tulum?

The closest major airport to Ana y Jose Hotel & Spa Tulum is Tulum Intl. Airport (TQO), which is 28.5 mi away (57 minutes by car).

Are there rooms with balconies that I can book at Ana y Jose Hotel & Spa Tulum?

Yes, every guestroom at Ana y Jose Hotel & Spa Tulum comes with a balcony with some featuring ocean or garden views.

Does Ana y Jose Hotel & Spa Tulum have a wedding venue on site?

There are wedding services available at Ana y Jose Hotel & Spa Tulum if that's in your vacation plans.

Ana y Jose Hotel & Spa Tulum Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

David, Chicago

Traveled with partner

Feb 14, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful beachfront resort

Stayed 7 nights in Feb 2025

10/10 Excellent

Donald

Feb 9, 2025

Stayed 4 nights in Jan 2025

10/10 Excellent

Kathryn

Traveled with group

Jan 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful, bougie, easy! Amazing food and staff!

We LOVED our stay at Ana y Jose! Four friends got out of Dodge, and headed to Tulum for an all-inclusive, relaxing ladies weekend - we couldn’t have picked a better spot to land. They were attentive in advance, asking for our flight and shuttle information (and offering to help), and were incredibly sweet, kind, funny, and professional during our stay. Melissa is the head concierge and she was a ray of sunshine popping up everywhere! There wasn’t a thing we asked for (recommendations, taxis, getting ourselves locked out of our safe, etc) that she didn’t help with immediately. William and Maria (Mary) were our breakfast servers everyday and we had so much fun with them. Loved getting to know them a little bit and being able to relax into the stay so authentically. Mario was our dinner server every evening and similarly, we just loved getting to know him, learning new words from him (we had a fluent Spanish speaker with us, so communication was fairly easy), and seeing a friendly face every evening. They remembered a food allergy amongst us and went above and to bring her amazing dishes, brought us drinks (coffee, tea, margs) to at they knew we liked, and didn’t scrimp on presentation. Perfecto! The property is beautiful and does a wonderful job using the space to create a home-like but also bougie experience. The beach is beautiful, of course! We never fought for a lounge chair or even a spot in one of the shade lounges. We can’t recommend this place enough!

Stayed 3 nights in Jan 2025

8/10 Good

Juliana

Jan 3, 2025

Stayed 4 nights in Dec 2024

2/10 Terrible

Policarpio

Traveled with family

Dec 21, 2024

Disliked: Amenities

Price was way up horrible service

Stayed 1 night in Dec 2024

10/10 Excellent

Alexander, New York

Traveled with family

Dec 15, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We greatly enjoyed Villa Coba, with the private pool and jacuzzi. Excellent breakfast right by the beach. Very happy with the service, friendly and helpful staff

Stayed 6 nights in Dec 2024

10/10 Excellent

GABRIELA

Traveled with family

Dec 2, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel was wonderful, the location, the comfort in the rooms, the food, the service. I really recommend this hotel, after doing a lot of research I found the right one. I will definitely be back. Thank you Melissa, Rafael, Maria for your attention.

Stayed 4 nights in Nov 2024

10/10 Excellent

Lazaro

Nov 26, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Oasis

Stayed 1 night in Nov 2024

10/10 Excellent

Dagmar

Traveled with partner

Oct 19, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was perfect. Everybody was helpful. I will go back if I ever go back to Tulum. Celebrated my husbands birthday. Had ordered a cake. They made it so nice with music and singing. I was very touched, more than I expected. Clean and everybody is very attentive. The airport shuttle was working very well too.

Stayed 5 nights in Oct 2024

2/10 Terrible

Hassam

Oct 13, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a perfect case of false advertisement. It's a horrible hotel, I felt I was in a Netflix horror movie. I left the hotel did not get refund or credit. That was $4,500 down the drain.

Stayed 6 nights in Oct 2024

10/10 Excellent

TAMIKA

Traveled with family

Oct 6, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Definitely a location I would visit again. It was such a great experience. ALL of the staff was always very helpful and attentive to our needs. We had a group of 8 and there were absolutely no complaints. The food was excellent, beautiful beach and great amenities. Thanks for making my brother's birthday trip an amazing one

Stayed 4 nights in Oct 2024

10/10 Excellent

Elios

Traveled with partner

Aug 21, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service was great Rafael & Paulina are top class.

Stayed 5 nights in Aug 2024

8/10 Good

Kathy

Traveled with partner

Jul 29, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

The property was well maintained and offered a boutique feel, which we loved! However we were not expecting families to select this property because there are no kid amenities here? The beach service was lacking too, they only came around maybe every 3 or so hours. Housekeeping was inconsistent as well. The food was absolutely amazing here!!

Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family

Jul 3, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful place, perfect hospitality

Absolutely beautiful place. Everyone was so welcoming there and the food was amazing. We loved Omar! Such a great sense of humor and made every meal/drink even more enjoyable!!

Stayed 5 nights in Jun 2024

10/10 Excellent

Dionne

Jun 23, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Service is excellent! I spent 3 nights and had a relaxing, peaceful time. It rained a lot and I ordered room service for dinner two nights and the food was really delicious and healthy. Omar deserves a special shoutout for being a fantastic and hilarious waiter. He recommended meals that were superb. My last night I ate at the restaurant and wasn’t feeling well, and he recommended the grilled fish and quinoa risotto, since they were light. Great choice. The spa services are a must! I had the best facial and massage, 70 minutes each, by I think, Abigail? I booked one for each day. Just amazing! My room was large and had everything I could want. The beach when it stopped raining, was fantastic! My last day the sun came out and while it was not hot, nice breeze, I still got sunburnt. This was my first solo trip and thanks to Ana y Jose, it was perfect due to staff and amenities. I will definitely stay there again when I visit.

Stayed 3 nights in Jun 2024

10/10 Excellent

Dania Sara

Traveled with group

Jun 18, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved my stay at this place! Very friendly staff, and a beautiful hotel! I think the pool area could’ve been a bit bigger, but the beach made up for it! The food was definitely exceeding my expectations! Very great quality food.

Stayed 3 nights in Jun 2024

10/10 Excellent

Michael

Jun 6, 2024

Stayed 3 nights in May 2024

8/10 Good

Eldreth

May 20, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nos recibieron excelente, muy amables, las habitaciones lindas, solo que en una de ellas el aire acondicionado estaba mal localizado y fue insuficiente por la noche. Pero en genaral bien y la gente muy amables y atentos. Centrico y lindo

Stayed 1 night in May 2024

10/10 Excellent

David

Apr 10, 2024

Stayed 4 nights in Mar 2024

2/10 Terrible

Patricia Y

Traveled with partner

May 20, 2023

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Local thief’s broke in to our room broke into the safe and stole all are money and jewelry We reported to the local police and hotel management have videos of the break in. The hotel have donde nothing for compensate our losses worst resort ever be aware.

10/10 Excellent

Claudia

Traveled with group

May 15, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Beautiful hotel next to the beach.

Stayed 1 night in May 2023

2/10 Terrible

Priscilla

Apr 30, 2023

Stayed 3 nights in Apr 2023

10/10 Excellent

Domenic

Traveled with group

Apr 13, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

amazing stay and service

Stayed 2 nights in Apr 2023

4/10 Poor

David, Vancouver

Traveled with partner

Feb 6, 2023

Liked: Cleanliness

Disliked: Staff & service

Like everything in Tulum…. Massively overpriced and you are only viewed as a money extraction opportunity. This is a 2.5 star hotel with a few cute touches. If the room was a third of the price I’d give it a 5 star rating, but at what we paid, and how they continued to treat us as an ATM… I’m disgusted. EVERYTHING is extra. You want in-room coffee at $800 nightly?-No! You pay! You want the room upgrade you were promised? No! You pay! You want anything other than bread and fruit for breakfast? No! You pay! You want WATER? No! You pay! Many of the staff were awesome! Truly we we’re treated well. The food is authentic and great, Rafael at the beach and front desk staff tried hard. The problem with the hotel is the owner/management. You ARE NOT there to be given value or have a remarkable experience. You are there for their pockets only. The hotel is older and I can even see it as charming. The rooms were fine and there are a lot of cute things about the people. Tulum at large sucks.

Stayed 3 nights in Feb 2023

8/10 Good

Nicole

Traveled with group

Jan 1, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful small hotel, good food, amazing beach and comfortable beds. Great food. We were in one of their new suites which was beautiful but noisey at night which didn’t bother us. The view from the balcony was not the best but the beach made up for any negative things. Would stay here again