The staff were absolutely wonderful — especially the lovely ladies who made us feel very welcome. Unfortunately, the rest didn’t meet our expectations.
Our room felt like a basement: dark, noisy, and with an awkward view of people being massaged. The fridge was super loud, and the hotel overall very echoey — sleep was hard to come by.
The cascading pools looked nice, but the upper one was knee-deep, the main pool freezing, and the valley view overgrown. The yoga shala is beautiful, yet only one class at 7:30 a.m. feels limiting.
Restaurant seating was uncomfortable, and the gold “special dinner” chairs felt out of place. Check-in and check-out times are also quite strict.
Despite the great service, the hotel simply wasn’t our vibe — Bali has so many other charming options.