6/10 Okay
Paula
Traveled with partner
Oct 28, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We loved the room, especially the big bed and the balcony overlooking the sea. Hearing the big waves crash in was magical! Breakfast was very good too. The only reason really I’ve marked it down was an incident on our first night there, Saturday 19th October. We had arrived very tired and were planning an early-ish night so had switched off the light around 10pm. However at this time the music from the event outside started and was very loud. We spoke to reception and they agreed to shut the door to the venue but said that it wouldn’t change the volume much. They told us this was common on a Saturday night and that the music would go on to midnight. We retuned to the room but the music was if anything louder and the door had clearly not been shut. We then asked to speak to the duty manager and Michel Strienza came to talk to us and his attitude from the outset was aggressive and belligerent and he was rude to us, telling us that the hotel was full (when it clearly wasn’t), lying that the music wasn’t loud and it would only be half an hour until it finished, in direct contradiction to his desk staff. He was the very definition of arrogance and rudeness before he stormed off.
It is one thing to have music playing on a Saturday night, but it should be at least advertised to guests that it’s happening especially as the hotel website is all about having a relaxing break. It is a completely different thing to be rude to your guests. He needs some extra customer service training.
Paula
Stayed 3 nights in Oct 2024
