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Tallinn City Apartments

4.0 star property

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Photo gallery for Tallinn City Apartments

Apartment, 3 Bedrooms, Kitchen | Living room | 40-inch flat-screen TV with digital channels, TV, Netflix
A spacious living area with a sofa set, a coffee table, and a staircase leading to an upper level.
Apartment, 4 Bedrooms, Sauna | 37 bedrooms, premium bedding, iron/ironing board (on request)
A view of a building with a tower and a balcony with chairs.
A living room with a fireplace, sofa, armchair, coffee table, and TV.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Free WiFi
  • Parking available

Explore the area

View in a map
Vana-Posti 7, Tallinn, 10146
  • Place, Town Hall Square
    ‪3 min walk‬
  • Place, Tallinn Town Hall
    ‪3 min walk‬
  • Place, Tallinn Christmas Markets
    ‪3 min walk‬
  • Airport, Tallinn (TLL-Lennart Meri)
    ‪6 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms, 2 Bathrooms

Apartment, 2 Bedrooms, 2 Bathrooms | 37 bedrooms, premium bedding, iron/ironing board (on request)

Apartment, 2 Bedrooms, 2 Bathrooms

  • 969 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Twin Beds, 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment, 1 Bedroom, Sauna

Apartment, 1 Bedroom, Sauna | Living area | 40-inch flat-screen TV with digital channels, TV, Netflix

Apartment, 1 Bedroom, Sauna

  • 635 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment, 2 Bedrooms, Kitchen

A cozy living room with a grey sofa, a black coffee table, a flat-screen TV, and a bookshelf.

Apartment, 2 Bedrooms, Kitchen

  • 1012 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment, 2 Bedrooms, Sauna

37 bedrooms, premium bedding, iron/ironing board (on request)

Apartment, 2 Bedrooms, Sauna

  • 775 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment, 3 Bedrooms, Kitchen

Apartment, 3 Bedrooms, Kitchen | Living room | 40-inch flat-screen TV with digital channels, TV, Netflix

Apartment, 3 Bedrooms, Kitchen

  • 958 sq ft
  • 3 bedrooms
  • Sleeps 7
  • 1 Twin Bed, 1 Queen Bed, 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment, 2 Bedrooms, Sauna

Apartment, 2 Bedrooms, Sauna | Living room | 40-inch flat-screen TV with digital channels, TV, Netflix

Apartment, 2 Bedrooms, Sauna

  • 1173 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment, 4 Bedrooms, Sauna

Apartment, 4 Bedrooms, Sauna | 37 bedrooms, premium bedding, iron/ironing board (on request)

Apartment, 4 Bedrooms, Sauna

  • 2476 sq ft
  • 4 bedrooms
  • Sleeps 15
  • 4 Queen Beds, 3 Twin Beds, 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment, 2 Bedrooms, Sauna

Apartment, 2 Bedrooms, Sauna | 37 bedrooms, premium bedding, iron/ironing board (on request)

Apartment, 2 Bedrooms, Sauna

  • 1055 sq ft
  • 1 bedroom
  • Sleeps 7
  • 1 Queen Bed, 3 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment, 1 Bedroom, Kitchen

A neatly arranged hotel room with a large bed, two bedside lamps, a chair, and a small table.

Apartment, 1 Bedroom, Kitchen

  • 807 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment, 2 Bedrooms, 2 Bathrooms

A cozy living room with a fireplace, a television, and comfortable seating.

Apartment, 2 Bedrooms, 2 Bathrooms

  • 1292 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 Queen Bed, 4 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment, 1 Bedroom, Kitchen

Apartment, 1 Bedroom, Kitchen | 37 bedrooms, premium bedding, iron/ironing board (on request)

Apartment, 1 Bedroom, Kitchen

  • 506 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Apartment, 2 Bedrooms, Kitchen

A modern living room with a grey sofa, wooden coffee table, and ottomans. A kitchen with white cabinets and a stove is visible in the background.

Apartment, 2 Bedrooms, Kitchen

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment, 2 Bedrooms, Kitchen

Apartment, 2 Bedrooms, Kitchen | Living room | 40-inch flat-screen TV with digital channels, TV, Netflix

Apartment, 2 Bedrooms, Kitchen

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 3 Twin Beds, 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment, 2 Bedrooms, Kitchen

A living room with a sofa, ottomans, a coffee table, and a lamp.

Apartment, 2 Bedrooms, Kitchen

  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment, 1 Bedroom, Kitchen

A modern bedroom with a large bed, a washing machine, a small dining area, and a TV on the wall.

Apartment, 1 Bedroom, Kitchen

  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Trundle Bed and 1 Queen Bed
  • Free WiFi

View all photos for Apartment, 1 Bedroom, Kitchen

A modern kitchen with a central island, bar stools, and a dining table with chairs.

Apartment, 1 Bedroom, Kitchen

  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment, 1 Bedroom, Kitchen

A modern bedroom with a large bed, a grey armchair, a TV, and a white dresser.

Apartment, 1 Bedroom, Kitchen

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment, 2 Bedrooms, Jetted Tub

A bedroom with a bed, bedside tables, a chair, and a balcony.

Apartment, 2 Bedrooms, Jetted Tub

  • 721 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Apartment, 2 Bedrooms, Kitchen

A modern bedroom with a large bed, a grey sofa, a pink armchair, and a wooden floor.

Apartment, 2 Bedrooms, Kitchen

  • 646 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Apartment, 2 Bedrooms, 2 Bathrooms

Apartment, 2 Bedrooms, 2 Bathrooms | 37 bedrooms, premium bedding, iron/ironing board (on request)

Apartment, 2 Bedrooms, 2 Bathrooms

  • 797 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

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About the neighborhood

Tallinn

Located in Old Town Tallinn, Tallinn City Apartments is next to popular attractions like Tallinn Town Hall and Tallinn Christmas Markets. This 24-room, 4-star apartment building has in-room conveniences like kitchens, refrigerators, and microwaves.
View more Apartments in TallinnOpens in a new window

What's nearby

  • Town Hall Square - 3 min walk - 0.2 miles
  • Tallinn Town Hall - 3 min walk - 0.2 miles
  • Tallinn Christmas Markets - 3 min walk - 0.2 miles
  • Estonian National Opera - 5 min walk - 0.3 miles
  • Alexander Nevsky Cathedral - 5 min walk - 0.3 miles

Getting around

  • Tallinn Baltic Station - 10 min walk
  • Lennart Meri Airport (TLL) - 19 min drive

Restaurants

  • ‪Valli Baar - ‬1 min walk
  • ‪Caffeine - ‬1 min walk
  • ‪Reval Café - ‬1 min walk
  • ‪HELLo! Bar - ‬3 min walk
  • ‪My City Hotel - ‬1 min walk

About this property

Tallinn City Apartments

At Tallinn City Apartments, guests have access to free WiFi in public areas and express check-in. Self parking is available for EUR 15 per night. The front desk has multilingual staff that can help with luggage storage and access to locker space.
Each apartment is individually decorated and features a kitchen and space to spread out with 37 bedrooms. Guests can expect to find free WiFi and a 40-inch flat-screen TV with digital channels and Netflix. Beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a coffee maker and a dining table.

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Tallinn City Apartments Old Town Suites
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  • Kitchen
  • Free WiFi
  • Restaurant
  • Laundry
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Total with taxes and fees
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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (EUR 15 per night); reservations required
  • Self parking on site (EUR 15 per night)
  • Limited onsite self parking

Family friendly

  • High chair

Kitchen

  • Coffee/tea maker
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave
  • Paper towels
  • Toaster

Dining

  • Dining table

Bedrooms

  • 37 bedrooms
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Living room

Entertainment

  • 40-inch flat-screen TV with digital channels
  • Netflix
  • Pay movies
  • Streaming services

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevator
  • Smoking not allowed

Services and conveniences

  • Iron/ironing board on request
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Multilingual staff

Location highlights

  • In a historical district
  • In the city center
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 24 units
  • Individual decor

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 10:00 AM - 6:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox, private entrance

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: EUR 500 per stay
  • A damage deposit of EUR 300 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: EUR 15 per night
  • Nearby parking fee: EUR 15 per night (1640 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is available during limited hours, and checking in is easy with express services. Driving? This property offers limited parking, along with offsite parking (reservations required).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve high chair.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a smoke detector.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tallinn City
Tallinn City Apartments
Tallinn City Apartments Apartment
Tallinn City s
Tallinn City Apartments Tallinn
Tallinn City Apartments Apartment
Tallinn City Apartments Apartment Tallinn

Frequently asked questions

Is free cancellation available at Tallinn City Apartments?

Tallinn City Apartments provides free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Tallinn City Apartments?

As of Jul 22, 2026, prices found for a 1-night stay for 2 adults at Tallinn City Apartments on Aug 19, 2026 start from $92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Tallinn City Apartments?

This apartment is situated in Old Town Tallinn, just steps from Tallinn Christmas Markets and Tallinn Town Hall, and within a short walk of Town Hall Square. You'll also find Estonian National Opera and Toompea Castle less than a mile away.

Is parking available on site at Tallinn City Apartments?

Yes, parking is offered for EUR 15 per night.

Does Tallinn City Apartments have a casino?

No, Tallinn City Apartments doesn't have a casino.

Will I find an indoor pool at Tallinn City Apartments?

No, there is no indoor pool at this apartment.

Is Tallinn City Apartments good for couples?

Amenities that appeal to couples at this apartment include premium bedding, Netflix, and a kitchen.

Does Tallinn City Apartments have a hot tub?

No, but some apartments at this apartment feature sauna.

Does Tallinn City Apartments have a restaurant with a breakfast menu?

No, Tallinn City Apartments doesn't have a restaurant that serves breakfast.

Will Tallinn City Apartments allow pets to stay free of charge?

No, pets aren't allowed at Tallinn City Apartments.

Does Tallinn City Apartments have connecting rooms available?

No, this apartment doesn't feature connecting guestrooms.

Where is the closest airport to Tallinn City Apartments?

The closest major airport to Tallinn City Apartments is Lennart Meri Airport (TLL), which is 3.1 mi away (19 minutes by car).

Are there rooms with balconies that I can book at Tallinn City Apartments?

Yes, some apartments at this apartment offer a balcony where guests can enjoy city and courtyard views.

Tallinn City Apartments Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 244 out of 458 reviews
Rating 8 - Good. 168 out of 458 reviews
Rating 6 - Okay. 34 out of 458 reviews
Rating 4 - Poor. 6 out of 458 reviews
Rating 2 - Terrible. 6 out of 458 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Caitlyn Jade

Liked: Cleanliness, check-in, communication, listing accuracy
Our stay at Tallinn City Apartments was flawless start to finish. Good communication from the host, easy check in process, luggage storage lockers available onsite for €2, clean and well appointed apartment, and a very good location! Would not hesitate to stay again if I return to Tallinn.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jeanne

Liked: Cleanliness, room comfort, communication
Great local apartment
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Aleksandra

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean cosy apartment! All within walking distance and very traditional! Definitely will stay here again!
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, room comfort, communication

Great place to stay

Apartment was very spacious and kitchen was well equipped. Great location in old town near restaurants and sightseeing.
Street view in front of building
Stayed 7 nights in Apr 2025
Verified

10/10 Excellent

susan

Liked: Cleanliness, room comfort, communication
Nice apartment. Conveniently located and easy check in and out. A great area to explore.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

DANNY

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very good property
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Ben

Liked: Cleanliness, amenities, property conditions & facilities
Amazing property with a great deck overlooking St Olafs church
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Vincent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful apartment. Would stay here again.
Stayed 8 nights in May 2023
Verified

10/10 Excellent

Juha

Liked: Cleanliness, room comfort, communication

Very cozy and nice place to stay

Very cozy and nice place to stay whether you were alone or with family or friends. In this place the owner will help you to feel comfortable and will assist you in case you need help
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

petteri

Liked: Cleanliness, room comfort, communication
Fantastic apartment and very good location in the heart of the old town
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, room comfort, communication

Great apartment in Old Town

Fantastic apartment - really comfortable and spacious, right in the Town Hall Square. The apartment was spotlessly clean and well equipped. The sauna in the bathroom was an added bonus! Would definitely stay here again.
Stayed 4 nights in Jan 2024
Verified

10/10 Excellent

Raisa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful apartment, old feeling with modern twist. In heart of old town and near all restaurants and shopping possibilities. We totally recommend apartment for families or other small groups.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Akhilesh

Liked: Cleanliness, amenities, property conditions & facilities, communication
Place was really clean and closer to restaurant, old town and grocery store. It was really convenient. Only thing to look carefully while booking through Tallin apartments is to check the actual rooms being booked. Initial search results can be misleading.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Eva

Liked: Property conditions & facilities
Pristine - perfect location, fabulous people to deal with, and easy safe access. 5 star.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

fangchi

Liked: Cleanliness, amenities, communication
Good clean apartment
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness

Good location, OK apartment

The apartment was not located where it was shown on the web site. The location was nice, but it would have been very frustrating if we had gone to the wrong end of town. The apartment was nice but a few things wrong in the bathroom, the glass shower door felt like it was going to fall off the track.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Kristine

Liked: Cleanliness, amenities, property conditions & facilities
The only thing was that it was hard to get the shower to stay warm. I believe the pilot light might be going bad.
Stayed 9 nights in Jun 2025
Verified

10/10 Excellent

Sari

Liked: Cleanliness, amenities, property conditions & facilities, communication
Picking up of the keys was complicated and included many steps. The apartment was unexpectedly spacious and well equipped.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities, communication
This is a amazing apartment and in the most central location, literally couldn’t get any closer to the medieval centre. Amenities within the apartment was great and the added bonus of teabags and sugar was much appreciated. The only thing I would say is the check in/out process of getting the keys is a little tricky as it’s not at the actual apartment, but instructions are fairly straight forward.
Stayed 3 nights in Mar 2024
Verified

8/10 Good

Cameron

Liked: Amenities
Disliked: Communication
Apartment was huge and bed comfortable, unfortunately couldn’t make heating warmer so was really quite cold, also the check in process to get the keys was just so much harder than it needed to be - I got communication through email, online chat, WhatsApp and text.
Stayed 2 nights in Jan 2024
Verified

6/10 Okay

Xincan

Disliked: Amenities
The apartment was on the 4th floor with a narrow and spiral stairs go up. There is no lift available. The apartment has a separate entrance, which is used by other residents to store their trash bins and bikes. The instructions on how to get the key from the padlock were confusing. I had to get help from their office and a very nice girl went with me to get the key. The apartment was specious and clean with IKEA style furnitures and limited amenities.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Alexis

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a wonderful stay in the apartment - it was large, comfortable, centrally located in the old town and very well equipped (among other things, they supplied us with coffee and tea, and laundry detergent and had extra of everything in the unit). Excellent communication via text and whats app. The key pick up was through a drop box which was a bit complicated to navigate with jet lag - but we figured it out in the end :-) the only thing I’d note was that the unit we stayed in was on the 4th floor and there is no elevator - not an issue for us, but could be for some (traveling with small kids or mobility issues), in which case I would have chosen one of their lower level units. All in all we had a fantastic stay. It was a short walking distance from all the old town sites. Restaurants and grocery stores (and the tourist office) are all very close!
Stayed 6 nights in Jun 2024
Verified

2/10 Terrible

Robert

Disliked: Cleanliness, room comfort, communication

Talinn city apt review

Tiny less than 1 person shower with poor drain overflowing Dysfunctional washer unit with no instructions Short sheets (wrong size)on very old uncomfortable pull out bed in couch Only only one key for 3 persons making coming and going very difficult Admin staff responsive but not helpful Apt noisy till late at night with parties outside with drunkards! Apt.hot without A/C
Stayed 2 nights in May 2024
Verified

4/10 Poor

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Properties were nice. Management was disastrous. Couldn't stay in apt. originally booked b/c of water leak. They moved us to 3 diff. apartments in 3 nights. NOT what you want to be doing when you have 2 1/2 days to explore the city. One person in office was void of facial expressions. Another person in office was sympathetic & apologetic. A regretable experience.
Stayed 3 nights in Jul 2022
Verified

4/10 Poor

Louise

The property information is misleading. It says that the apartment is accessible for disabilities via external corridors. After booking they sent a booking confirmation that said that it was on the fourth floor with no lift. Due to making many reservations for our trip we did not view all the confirmations in detail. A few days before we were due to arrive I saw the discrepancy between the booking details on Expedia and the reservation email. I emailed to ask if the property was accessible (as originally advertised). Their replies were slow and I had to cancel the booking due to not being able to do the amount of stairs and them being unable to provide accessible accommodation. I did not get any refund, even when Expedia tried on my behalf, as they stuck strictly to their cancellation policy even though the property was falsely advertised.