2/10 Terrible
Mariel
19 jul. 2025
No le gustó: Servicios y condiciones de la propiedad
Awful.
I spent 2 hours trying to check in, via app as it says on the web/msg that they send you from the property, I sent txt and called through all the numbers they have, no response at all. The front door is closed, so there's no way to get in, someone opened the door for me, and the guy at the reception said he finished his shift, but took me to the room anyway, my bed was clearly used (which I confirm later when another guy from the room told me that a random person that wasn't staying at the hostel slept there days before and it was dirty since then), no lock door on the room, and no door for the locker. I went to the other hostel a few blocks away, and again, about 45' waiting for the receptionist who was outside, and the phone to contact them when they were not there was lying on the desk. She finally gave me another room that was tiny, 'capsule' room, the door doesn't even open properly because the structure is in the middle. No space for the luggage, the mattress was harder than sleeping on the floor.
The toilets are dirty, no toilet paper, I showered with cold water 3 times as there was not hot water at all (winter).
There are about 3 forks in the kitchen, the fridges smell auper bad, tables are dirty, cleaning products are lying down on the hallways (window cleaner or bleach, nothing that belongs there).
Staff is not helpful at all, there's no staff, just a few volunteers.
The reception at the hostel was closed 3 of my 5 days stay.
Mariel
Se hospedó 5 noches en julio de 2025