Crowne Plaza Suzhou by IHG

5.0 star property
Lakefront hotel with 3 restaurants and a marina

Choose dates to view prices

Photo gallery for Crowne Plaza Suzhou by IHG

Exterior
Bar (on property)
Fitness facility
Point of interest
1 bedroom, minibar, in-room safe, desk

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
168 Xinggang Street, Suzhou, Jiangsu, 215021
  • Jinji Lake
    ‪1 min walk‬
  • Gate to the East
    ‪11 min walk‬
  • Suzhou International Expo Center
    ‪7 min drive‬
  • Wuxi (WUX-Shuofang)

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Room options

Premium Room, 2 Double Beds, Club Lounge Access (High Floor)

  • 452 sq ft
  • Sleeps 3
  • 2 Double Beds

Premium Room, 2 Double Beds, Lake View (Jinji Lake View)

  • Lake view
  • 452 sq ft
  • Sleeps 3
  • 2 Double Beds

Premium Room, 1 King Bed, Accessible, Club Lounge Access (High Floor)

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Lake View (Jinji Lake View)

  • Lake view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Accessible, Club Lounge Access (Explorer)

  • Park view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Club Lounge Access (Navigator, High Floor)

  • Lake view
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Premium Room, 2 Double Beds, Lake View

  • Lake view
  • Sleeps 3
  • 2 Double Beds

Suite, 1 King Bed, Accessible, Club Lounge Access (Captain, Lake)

  • Lake view
  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Double Beds

  • 452 sq ft
  • Sleeps 3
  • 2 Double Beds

Premium Room, 1 King Bed, Lake View

  • Lake view
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Accessible, Club Lounge Access (High Floor)

  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Accessible, Lake View

  • Lake view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Club Lounge Access (Pilot, High Floor)

  • Lake view
  • Sleeps 3
  • 1 King Bed

Standard Room

  • Sleeps 3
  • 1 Twin Bed

Premium Room, 2 Double Beds, Club Lounge Access (High Floor)

  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Suzhou

Located in Suzhou Industrial Park, Crowne Plaza Suzhou by IHG is adjacent to Jinji Lake and within a 10-minute walk of other popular attractions like Gate to the East. This 388-room, 5-star hotel welcomes business and leisure travelers with a marina, a full-service spa, and 3 restaurants.

What's nearby

  • Jinji Lake - 1 min walk - 0.1 miles
  • Gate to the East - 11 min walk - 0.6 miles
  • Suzhou International Expo Center - 7 min drive - 2.2 miles
  • Humble Administrator's Garden - 9 min drive - 4.1 miles
  • Suzhou Museum - 10 min drive - 4.1 miles

Getting around

  • Dongfangzhimen Station - 10 min walk
  • Suzhou Railway Station - 18 min drive
  • Shanghai Pudong Intl. Airport (PVG) - 118 min drive

Restaurants

  • ‪苏面坊 - ‬5 min walk
  • ‪Naughty Beer - ‬4 min walk
  • ‪鹤家 - ‬6 min walk
  • ‪Cafe Outdoor - ‬7 min walk
  • ‪东门饭店 - ‬2 min walk

About this property

Crowne Plaza Suzhou by IHG

Lakefront hotel with 3 restaurants and a marina
Guests of Crowne Plaza Suzhou by IHG have access to a marina, a full-service spa, and an indoor pool. You can take advantage of free offsite parking, along with a train station shuttle. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect 42-inch LCD TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers, designer toiletries, slippers, and bathrobes. Other amenities include refrigerators, minibars, and coffee makers.
A marina and a health club are featured at the hotel. An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, 佳莉雅RE-WELLNESS. Services include facials and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Languages

Chinese (Mandarin), English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Train station pick-up shuttle (surcharge)
  • RV/bus/truck parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: CNY 128 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • 圣汐Sun Seeker
  • 臻炉逸Zhen Hotpot
  • 香茗舫Fragrance
  • 马里亚纳Mariana
  • 鲍鱼王子Abalone Prince

Things to do

  • Arcade/game room
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Piano
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Free children's club
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • On a lake
  • Terrace

Full-service spa

  • Facials
  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 128 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals, you can take advantage of the train station pick-up service (fees apply). Driving? This property offers free nearby parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Crowne Plaza Hotel Suzhou
Crowne Plaza Suzhou
Suzhou Crowne Plaza
Crowne Plaza Suzhou Hotel

Frequently asked questions

Is a free cancellation option available at Crowne Plaza Suzhou by IHG?

Crowne Plaza Suzhou by IHG provides free cancellation on certain room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to do close to Crowne Plaza Suzhou by IHG?

This hotel is situated in Suzhou Industrial Park within a 10-minute walk of Jinji Lake and Suzhou Center. You'll also find Pingjiang Road and Guanqian Street within a short drive.

Is parking available on site at Crowne Plaza Suzhou by IHG?

Yes, there is RV/bus/truck parking available.

Is there a spa available at Crowne Plaza Suzhou by IHG?

佳莉雅RE-WELLNESS is the hotel's spa and services include body treatments, facials, and massages.

Does Crowne Plaza Suzhou by IHG have a casino?

No, Crowne Plaza Suzhou by IHG doesn't have a casino.

Will I find an indoor pool at Crowne Plaza Suzhou by IHG?

Yes, this hotel has an indoor pool along with an outdoor pool.

Is Crowne Plaza Suzhou by IHG a good place to stay for couples?

This lakeside hotel offers many amenities for couples, including in-room massages as well as an indoor pool and a bar.

Does Crowne Plaza Suzhou by IHG have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Crowne Plaza Suzhou by IHG feature a restaurant that includes a breakfast menu?

Yes, Crowne Plaza Suzhou by IHG has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Crowne Plaza Suzhou by IHG allow pets to stay free of charge?

No, pets aren't allowed at Crowne Plaza Suzhou by IHG.

Does Crowne Plaza Suzhou by IHG have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Crowne Plaza Suzhou by IHG?

The closest major airport to Crowne Plaza Suzhou by IHG is Wuxi (WUX-Shuofang), which is 27.3 mi away (53 minutes by car).

Are there rooms with balconies that I can book at Crowne Plaza Suzhou by IHG?

No, at Crowne Plaza Suzhou by IHG, there aren't any guestrooms that list a balcony.

Does Crowne Plaza Suzhou by IHG host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Crowne Plaza Suzhou by IHG.

Crowne Plaza Suzhou by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 118 out of 155 reviews
Rating 8 - Good. 26 out of 155 reviews
Rating 6 - Okay. 10 out of 155 reviews
Rating 4 - Poor. 1 out of 155 reviews
Rating 2 - Terrible. 0 out of 155 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sherline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Angelica

Stayed 3 nights in Oct 2024

10/10 Excellent

isaac

Stayed 3 nights in Oct 2024

10/10 Excellent

Joseph Chin Fong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with staff very well trained to cater to needs. Diverse assortment for breakfast
Stayed 4 nights in Oct 2024

10/10 Excellent

Stoyan, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super conveniently located, with a super beautiful lake trail leading to an area with fountain shows at night. 10 minute walk to the arch building, which has an insanely huge shopping mall around it with many dining options. The hotel itself is nice and clean. The views and locations are amazing, would definitely stay again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Julie

Stayed 4 nights in Jul 2024

8/10 Good

Sarah

Business traveler
Liked: Cleanliness
Stayed 9 nights in Aug 2024

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at Crown Plaza is very friendly and accommodating during my stay and made me feel comfortable and happy! Also, the continental breakfast has a great variety. They cleaned my room very well and got to know me as a regular requesting oat milk lattes in the morning. Room service was always attentive and friendly. I would definitely stay here again
Stayed 17 nights in Jul 2024

8/10 Good

winnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it

Great location near Suzhou biggest mall, lots of restaurants, shops, and activites for kids. They upgraded us to a family suite with great views and a bunk bed for the small kiddos. Their customer service was great.
Stayed 2 nights in Jul 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 1 night in Jul 2024

10/10 Excellent

jerry

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to music fountain
Stayed 3 nights in Jun 2024

10/10 Excellent

Ning

Traveled with family

Sunny Jiang

Highly recommend, everything’s perfect for family trip!
Stayed 2 nights in Jun 2024

10/10 Excellent

Shijun

Stayed 2 nights in Jun 2024

10/10 Excellent

ying

Stayed 1 night in Jun 2024

10/10 Excellent

Walter, Vienna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

6/10 Okay

Yan

Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location next to Suzhou center
Stayed 1 night in May 2024

8/10 Good

mike

Stayed 2 nights in May 2024

8/10 Good

Yingzi

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great, beautiful view! Staff are very friendly. Breakfast is amazing, so many choices.
Stayed 4 nights in Apr 2024

10/10 Excellent

Xiaomin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Hotel had small fire but under control. The best part is how they deal with emergency. They put guest satisfaction at first. Beside the great service, the hotel is beautiful. You get the view of the Jingji lake and the door of the east. Very convenient to the mall and countless restaurants on the Ligongdi,easy subway ride to the old town as well. I will definitely stay there again. Highly recommended!
Stayed 2 nights in Oct 2023

10/10 Excellent

CHEE KUN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

NELSON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Kyna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great except there is no coffee maker in the room.
Stayed 3 nights in Jan 2020

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars

Fantastic
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Disappointment of the room I get.

Staff at check in counter told me that they had no King bed room for me which I booked. And said it is not confirmed when I book. I need to argue with them and show the confirmation email to her, then finally she give me one, but in 2nd floor, face to the front entrance of which all people can see through my room if I open the curtain. I was so disappointed on this, if she can explain to me the condition of the room, I may accept the twin room, her attitude is rude.
Stayed 1 night in Jul 2019