Surestay Plus Hotel by Best Western Susanville

2.5 star property
Hotel in Susanville with free breakfast and a seasonal outdoor pool

Choose dates to view prices

Photo gallery for Surestay Plus Hotel by Best Western Susanville

Lobby
Reception
Minibar, desk, laptop workspace, iron/ironing board
Outdoor pool
Breakfast, lunch, dinner served; American cuisine

Popular amenities

  • Pool
  • Pet friendly
  • 24/7 front desk

Explore the area

Map
2785 Main Street, 2785, Susanville, CA, 96130-4741
  • Lassen County Fairgrounds
    ‪5 min walk‬
  • Diamond Mountain Casino
    ‪5 min drive‬
  • Banner Lassen Medical Center
    ‪6 min drive‬

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

Suite, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 2
  • 2 Queen Beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(22 reviews)
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(27 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

7.8 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Susanville

Within a short walk of Lassen County Fairgrounds, Surestay Plus Hotel by Best Western Susanville is within 2 miles (3 km) of Roop's Fort. This 82-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free self parking.

What's nearby

  • Lassen County Fairgrounds - 5 min walk - 0.3 miles
  • Roop's Fort - 4 min drive - 1.6 miles
  • Lassen County Chamber of Commerce - 4 min drive - 1.6 miles
  • Diamond Mountain Casino - 5 min drive - 2.2 miles
  • Banner Lassen Medical Center - 6 min drive - 2.9 miles

Getting around

  • Reno Tahoe Intl. Airport (RNO) - 90 min drive

Restaurants

  • ‪Frosty Mill - ‬2 min drive
  • ‪McDonald's - ‬10 min walk
  • ‪Burger King - ‬20 min walk
  • ‪Courthouse Cafe - ‬5 min walk
  • ‪Lumberjacks Restaurant - ‬1 min walk

About this property

Surestay Plus Hotel by Best Western Susanville

Hotel in Susanville with free breakfast and a seasonal outdoor pool
At Surestay Plus Hotel by Best Western Susanville, guests have access to an outdoor pool, free WiFi in public areas, and conference space. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a business center, a seasonal outdoor pool, and a computer station.
Guests can expect to find flat-screen TVs with cable channels. Refrigerators, microwaves, and minibars are other standard amenities. Housekeeping is not available.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:30 AM
  • A restaurant

Restaurants on site

  • Lumberjacks

Things to do

  • Outdoor pool
  • Yoga classes

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Multilingual staff
  • No housekeeping service

Business services

  • Business center
  • Computer station
  • Conference space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 15.00

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20.00 per pet, per day, plus a deposit of USD 75.00 per stay
  • 2 total (80 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 15.00 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3 PM—-2:00 AM
  • Check-out: 11 AM
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Trailside
SureStay Plus Hotel Best Western Susanville
Best Western Trailside Inn Susanville
Best Western Trailside Susanville
Best Western Susanville
Best Western Trailside Hotel
Susanville Best Western
SureStay Plus Best Western Susanville
Surestay Plus By Susanville
Surestay Plus Hotel by Best Western Susanville Hotel
Surestay Plus Hotel by Best Western Susanville Susanville
Surestay Plus Hotel by Best Western Susanville Hotel Susanville

Frequently asked questions

What's there to do close to Surestay Plus Hotel by Best Western Susanville?

This hotel is located in Susanville within a short 7-minute walk of Lassen County Fairgrounds. You'll also find Diamond Mountain Casino and Roop's Fort within a short drive.

Will I be able to park at Surestay Plus Hotel by Best Western Susanville?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking and free RV/bus/truck parking are also available for guests.

Does Surestay Plus Hotel by Best Western Susanville feature a casino on the premises?

No, Surestay Plus Hotel by Best Western Susanville doesn't have a casino.

Will I find an indoor pool at Surestay Plus Hotel by Best Western Susanville?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from May until September.

What amenities will couples enjoy at Surestay Plus Hotel by Best Western Susanville?

Couples staying at this hotel will appreciate amenities like a minibar as well as an outdoor pool and a restaurant.

Does Surestay Plus Hotel by Best Western Susanville have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Surestay Plus Hotel by Best Western Susanville have a restaurant with a breakfast menu?

Yes, Surestay Plus Hotel by Best Western Susanville serves free full breakfasts at Lumberjacks each morning.

Will Surestay Plus Hotel by Best Western Susanville allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Surestay Plus Hotel by Best Western Susanville for a fee of USD 20.00 per pet, per day. A deposit of USD 75.00 per stay is collected.

Are there connecting rooms at Surestay Plus Hotel by Best Western Susanville?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies that I can book at Surestay Plus Hotel by Best Western Susanville?

No, at Surestay Plus Hotel by Best Western Susanville, there aren't any guestrooms that list a balcony.

Surestay Plus Hotel by Best Western Susanville Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 347 out of 894 reviews
Rating 8 - Good. 299 out of 894 reviews
Rating 6 - Okay. 142 out of 894 reviews
Rating 4 - Poor. 70 out of 894 reviews
Rating 2 - Terrible. 36 out of 894 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great complementary breakfast at Lumberjack’s in the same parking lot. Great staff at hotel & restaurant.
Stayed 1 night in Jul 2025

10/10 Excellent

Becky, Boise

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place with clean and spacious rooms. Also has a really good restaurant next door
Stayed 1 night in Jun 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms!
Stayed 1 night in Apr 2025

6/10 Okay

Janice

Traveled with partner
Liked: Staff & service
Older hotel. Needs a good deep cleaning. Paper thin walls. We could hear everything next door. Wood blinds made it difficult to get the room dark. Bathroom fan was super noisy. Saving grace was the exce, friendly staff
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Clean, quiet and best inclusive breaktast.
Stayed 1 night in Apr 2025

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service
Friendly staff and nice breakfast.
Stayed 1 night in Apr 2025

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay as we made our way towards Mammoth. The breakfast voucher for breakfast was nice change from the typical"free breakfast". Helpful and friendly staff. Plenty of hot water for my shower. Would stay here again if in Susanville!
Stayed 1 night in Apr 2025

2/10 Terrible

Karrie

Stayed 1 night in Apr 2025

2/10 Terrible

Karrie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cobwebs laced the ceiling, dead bugs on the bathroom wall, my white socks were black after walking across the floor. No matter how nice the staff is, a room like this leaves you wanting to sleep in your car.
Stayed 1 night in Apr 2025

8/10 Good

Curtis

Liked: Amenities, property conditions & facilities
Little bit of road noise
Stayed 2 nights in Apr 2025

10/10 Excellent

Gina

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 2 nights in Apr 2025

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Kevin, Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Apr 2025

10/10 Excellent

Kimberly

Stayed 1 night in Apr 2025

10/10 Excellent

allison

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice and spacious room
Stayed 1 night in Apr 2025

10/10 Excellent

Chip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Christine

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean friendly staff
Stayed 1 night in Apr 2025

10/10 Excellent

SHELLY, Milwaukie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Corey

Business traveler
Liked: Staff & service
Disliked: Amenities
There were not many options to stay in Susanville, so I'm certain that there is somewhere better. The room was noisy; lots of noise from guests and big trucks at all night hours made it difficult to sleep. Also, weather stripping on the door was not solid, and a howling wind came through the room for two nights. I found hairs in the shower and dead bugs in the room corners.
Stayed 2 nights in Mar 2025

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Mar 2025

10/10 Excellent

Simone

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped here on a road trip and were delighted. The front desk staff, especially Leslie, were warm and kind. The room was comfortable and clean. Breakfast at the Lumberjack was exactly what we needed, and we were able to find a spot nearby to walk the dogs. 10/10 would stay again.
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The shower was clogged up.
Stayed 1 night in Mar 2025

8/10 Good

Patricia

Traveled with partner
Liked: Staff & service
The beds were great. The breakfast offered at Lumberjacks was terrific.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Alex

Traveled with partner
Disliked: Cleanliness
There were spots that looked like blood or vomit on the floor of the bathroom. There was also personal belongings of the prior people still in the room. It was a quiet place to stay and the room was large. Staff was nice. But after finding the dirty spots you start wondering what else wasn’t cleaned.
Stayed 1 night in Feb 2025