Upon arrival our check in instructions for Sunday were to call the emergency number to retrieve information. We called 3 times with no response back till after 9pm. Then the next day, instead of apologizing the team had to make it a point to tell us we were totally wrong and our check in information was in the mailbox. The email never said this, it said to call. It’s even more alarming that the emergency number isn’t accessible?? Once gaining access to the property, it was dirty and looked like the cleaners just vacuumed and wiped the surfaces down. We didn’t even try to let the staff know if this since the check in experience was terrible. Also note, the pool and hot tub are closed which is understandable! We planned for this, but the listing does not state this, along with that the elevator periodically is closed.