4/10 Poor
shaquema
Traveled with family
Aug 9, 2025
The spa was great but the hydro area was so nosy that I could fully enjoy my treatment. My room had cold water for the first day and a half. There were soap scum and finger prints on the show door. My mini bar had finished empty water bottles left in there and it wasn’t restocked. My pillows and sheets had stains on them and it took four day of me complaining for the cleaning people to remove food out of my room. Lastly the room smelled damp nd moldy. I was quite disappointed because I stayed there last year and was looking forward to have an amazing experience as I did the first time. Employees look like they barely want to work which reflect in the service. I was very disappointed as I referred 3 family members to stay there as well.
shaquema
Stayed 4 nights in Jul 2025