6/10 Aceptable
Patricia S.
8 abr. 2025
No le gustó: Limpieza
Just Okay
This unit is in dire need of an update but it served its purpose. When we arrived we found food (red sauce) and crumbs on the floor below the breakfast bar and some hair (not ours) in the bathroom. Someone, maybe the cleaning crew completely shut off the thermostat/ventilation system before we arrived and upon arrival it was hot, muggy and stagnant. My husband, an engineer tried turning the thermostat on and couldn't figure it out. We googled and u-tubed and while we found instructions we could not get the thermostat to function. At 6:15 p.m. I tried calling someone but they close a 6:00 p.m. I left a message. 3 hours later I and my husband tried calling again. While it cooled off it was still warm and uncomfortable. This was fixed the next morning but I didn't appreciate not getting a response. Our communications before this were prompt and professional but as mentioned, when I really needed a response I didn't get one. The resort itself is nice but I am not sure that I would stay there again.
Patricia S.
Se hospedó 5 noches en marzo de 2025