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Comfort Inn & Suites West Springfield

2.5 star property

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Photo gallery for Comfort Inn & Suites West Springfield

Indoor pool
Pillowtop beds, blackout drapes, iron/ironing board, free WiFi
Exterior
Lobby
Standard Room, 1 King Bed, Non Smoking | Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry

Explore the area

View in a map
106 Capital Drive, West Springfield, MA, 01089
  • Place, Olympia Ice Center
    ‪2 min walk‬
  • Place, Riverdale Center
    ‪15 min walk‬
  • Place, Riverdale Shops
    ‪19 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪32 min drive‬

Room options

View all photos for 1 King Bed, Nonsmoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

1 King Bed, Nonsmoking

  • Sleeps 2
  • Free WiFi

View all photos for 1 King Bed, Nonsmoking, Accessible

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

1 King Bed, Nonsmoking, Accessible

  • Sleeps 2
  • Free WiFi

View all photos for 2 Queen Beds, Nonsmoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

2 Queen Beds, Nonsmoking

  • Sleeps 4
  • Free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

  • 288 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(18 reviews)
  • 288 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(39 reviews)
  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for 1 King Bed, Efficiency, Suite, Nonsmoking, Accessible, Upgrade

Exterior

1 King Bed, Efficiency, Suite, Nonsmoking, Accessible, Upgrade

  • Sleeps 2
  • Free WiFi

View all photos for King Room - Non-Smoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

King Room - Non-Smoking

  • Sleeps 2
  • Free WiFi

About the neighborhood

West Springfield

Comfort Inn & Suites West Springfield places you next to Olympia Ice Center and within a mile (2 km) of Connecticut River. This 75-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Olympia Ice Center - 2 min walk - 0.1 miles
  • Riverdale Center - 15 min walk - 0.8 miles
  • Riverdale Shops - 19 min walk - 1.0 mile
  • Q Pin 2's - 2 min drive - 1.1 miles
  • Cinemark West Springfield 15 - 2 min drive - 1.1 miles

Getting around

  • Springfield Union Station - 16 min drive
  • Bradley Intl. Airport (BDL) - 36 min drive

Restaurants

  • ‪Wood-N-Tap - ‬20 min walk
  • ‪Chili's Grill & Bar - ‬12 min walk
  • ‪Burger King - ‬19 min walk
  • ‪Panera Bread - ‬3 min drive
  • ‪Dunkin' - ‬5 min drive

About this property

Comfort Inn & Suites West Springfield

Guests staying at Comfort Inn & Suites West Springfield enjoy an indoor pool, free WiFi in public areas, and a hot tub. A stay here includes free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include coffee/tea in a common area, free newspapers, and laundry facilities.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Other standard amenities include refrigerators, microwaves, and coffee makers.
An indoor pool and a hot tub are on site.

Similar properties

Exterior
Candlewood Suites West Springfield by IHG
West Springfield
  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
8.4 out of 10, Very Good, 876 reviews
$80 nightly
The price is $92
Jun 7 - Jun 8
Total with taxes and fees
Candlewood Suites West Springfield by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 2 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 18 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008023250
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is C0008023250.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Comfort Inn West Springfield
Comfort West Springfield
Comfort Inn Suites
Comfort Inn & Suites Hotel
Comfort Inn & Suites West Springfield
Comfort Inn & Suites Hotel West Springfield

Frequently asked questions

Is a free cancellation option available at Comfort Inn & Suites West Springfield?

Comfort Inn & Suites West Springfield provides free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Comfort Inn & Suites West Springfield?

As of May 24, 2026, prices found for a 1-night stay for 2 adults at Comfort Inn & Suites West Springfield on Jun 7, 2026 start from $120, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Comfort Inn & Suites West Springfield?

This hotel is located in West Springfield, just steps from Olympia Ice Center. You'll also find MGM Springfield and Connecticut River within a short drive.

Is there parking available at Comfort Inn & Suites West Springfield?

Yes, self parking is offered for free at the hotel. RV/bus/truck parking is also available for guests.

Does Comfort Inn & Suites West Springfield feature a casino at the property?

No, Comfort Inn & Suites West Springfield doesn't have a casino.

Will I find an indoor pool at Comfort Inn & Suites West Springfield?

Yes, this hotel has an indoor pool along with a hot tub.

What do couples enjoy most about Comfort Inn & Suites West Springfield?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress as well as an indoor pool and a hot tub.

Are there hot tubs at Comfort Inn & Suites West Springfield?

No, there isn't a spa tub at this hotel.

Does Comfort Inn & Suites West Springfield feature a restaurant that includes a breakfast menu?

No, Comfort Inn & Suites West Springfield doesn't have a restaurant that serves breakfast.

Does Comfort Inn & Suites West Springfield allow pets to stay free of charge?

No, pets aren't allowed at Comfort Inn & Suites West Springfield though service animals are welcome.

Are there connecting rooms at Comfort Inn & Suites West Springfield?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Comfort Inn & Suites West Springfield?

The closest major airport to Comfort Inn & Suites West Springfield is Springfield Union Station (ZSF), which is 4.7 mi away (13 minutes by car). Another top airport is Westfield, MA (BAF-Barnes Municipal), which is located 11.5 mi away (30-minute drive).

Are there rooms with balconies at Comfort Inn & Suites West Springfield?

No, there aren't any guestrooms with balconies at Comfort Inn & Suites West Springfield.

Comfort Inn & Suites West Springfield Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 322 out of 952 reviews
Rating 8 - Good. 294 out of 952 reviews
Rating 6 - Okay. 174 out of 952 reviews
Rating 4 - Poor. 103 out of 952 reviews
Rating 2 - Terrible. 59 out of 952 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Shawna

There were kids running up and down the halls past 11pm, and people partying in the parking lot with loud music and voices just outside our window until around 2am. We got very little sleep and would like to request a refund from Orbitz.
Stayed 1 night in Feb 2026

10/10 Excellent

Casimiro

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Feb 2026

4/10 Poor

Alex

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room was definitely neglected had nail sticking out floor, wall paper peeling off walls , ripped blankets, and a leaking sink , pool wasn’t that bad could be cleaned more often and floors swept in the pool area
Stayed 2 nights in Feb 2026

6/10 Okay

Liz

Stayed 1 night in Jan 2026

2/10 Terrible

Sasha

Disliked: Cleanliness, staff & service, amenities
Room was not cleaned. Curly hair all over shower and Sheets had freshly stains on them. It was a sketchy area. I got placed at the end of the hall way next to the door to go outside as a female. I asked to be moved no accommodation.
Stayed 1 night in Jan 2026

2/10 Terrible

Damian

Disliked: Cleanliness, amenities, property conditions & facilities
Pool was closed and i was offered a refund so i left and they refused to refund me after expedia reached out
Stayed 1 night in Feb 2026

10/10 Excellent

Yalexie

Stayed 1 night in Jan 2026

8/10 Good

Kelly

Traveled with family and small children
Liked: Amenities
Very helpful staff, comfy beds!
Stayed 1 night in Jan 2026

10/10 Excellent

Jared

Stayed 5 nights in Jan 2026

6/10 Okay

hajar

Stayed 1 night in Jan 2026

6/10 Okay

Kate

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting hotel! Dirty and broken furniture.
Scum Ring in sink
Dirty towel
Mold in shower
Shower scum
Stayed 1 night in Jan 2026

8/10 Good

David

Stayed 1 night in Jan 2026

2/10 Terrible

Tetyana

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The worst hotel
Stayed 1 night in Jan 2026

8/10 Good

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy but the hot tub got super crowded at one point and people would not leave! Other than that everything else was pretty good! Staff is amazing
Stayed 2 nights in Dec 2025

10/10 Excellent

Crystaline

Traveled with family
Liked: Cleanliness, staff & service, amenities
I live it it was clean pool was hot
Stayed 1 night in Jan 2026

2/10 Terrible

Roberto

Stayed 1 night in Dec 2025

2/10 Terrible

mark

Traveled with partner
Disliked: Cleanliness, amenities
The hot tub was not even warm. They closed the breakfast at 8:45am, people we coming in and they turned them away.
Stayed 1 night in Dec 2025

6/10 Okay

Amy

Business traveler, Traveled with family
Room was ok. A little outdated, but clean. Bathroom was not up to standard. Shower hot water would not work. Breakfast was ok, but not a ton of options. Every single yogurt was out of date. Staff was informed and she was very apologetic and removed all of them and threw them away. Pool and hot tub were nice
Stayed 1 night in Dec 2025

10/10 Excellent

Shareen

The staff at check in was personable and highly professional.
Stayed 1 night in Nov 2025

2/10 Terrible

Sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One word. Cockroach.
Stayed 1 night in Nov 2025

10/10 Excellent

Igor, Lake Forest

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 4 nights in Nov 2025

8/10 Good

Patrick

Stayed 1 night in Nov 2025

8/10 Good

Ricki

Traveled with family
Liked: Cleanliness, amenities
When I checked in the lady at the front desk went above and beyond. She was wonderful. The room was clean. The pool area was in good condition and clean.
Stayed 1 night in Nov 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, property conditions & facilities
Hot tub and comfy beds
Stayed 1 night in Nov 2025

10/10 Excellent

Janell

Stayed 1 night in Nov 2025

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