2/10 Terrible
Nahla
Traveled with family and small children
Aug 1, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved two rooms to rest during a long trip from the airport, only to find that both beds were dirty—with visible stains, crumbs, and dirt. We immediately reported this to the front desk. The receptionist apologized and assured us it wouldn’t happen again. we were tired and disappointed.
In addition, I brought my child, who is on the autism spectrum, to use the hotel pool, hoping for a peaceful activity. Unfortunately, a group of six children entered the pool area, and the youngest was screaming at an unbearable volume. We politely asked the older sibling to help keep the noise down, but he ignored us. Later, we discovered that an adult woman—presumably their guardian—was sitting nearby with headphones on. When we tried to address the situation with her, she responded rudely, using inappropriate gestures and a harsh tone, saying, “If you’re annoyed, you can leave. Kids have to be kids!”
I want to clarify—children being excited is normal, but screaming loudly in a public space without any redirection is not acceptable. It’s the responsibility of the guardians to help children understand and respect the presence of others, especially in shared spaces like hotel pools.
When we reported this to hotel staff, we were told that the family had been warned and apologized, but we received no follow-up or resolution until we insisted on speaking to the receptionist again.
This stay was far from restful or accommodating, and I would not recommend
Nahla
Stayed 1 night in Jul 2025