The Shilla Seoul

5.0 star property
Luxury hotel with 5 restaurants and area shuttle service

Choose dates to view prices

Photo gallery for The Shilla Seoul

Relax by the inviting pool surrounded by sun loungers and umbrellas.
Chefs prepare meals in a well-equipped kitchen with stainless steel appliances and ample counter space.
Experience the blend of modern and traditional architecture at THE SHILLA, set amidst a vibrant urban landscape.
Premier Suite (Outdoor Pool Access Excluded) | 1 bedroom, premium bedding, down comforters, minibar
Enjoy the city view from the comfort of your room, with a sofa and armchairs in front of a large window.

Popular amenities

  • Pool
  • Bar
  • Hot Tub
  • Gym
  • Parking included

Explore the area

Map
249, Dongho-ro, Jung-gu, Seoul, 04605
  • Dongdaemun History and Culture Park
    ‪16 min walk‬
  • Myeongdong Street
    ‪3 min drive‬
  • N Seoul Tower
    ‪5 min drive‬
  • Seoul (GMP-Gimpo Intl.)
    ‪25 min drive‬

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Room options

[Business for 1 pax] Deluxe (daily Breakfast and free Laundry of a shirt or blouse 1 time per stay)

10.0 out of 10
Exceptional
(2 reviews)
  • 388 sq ft
  • Sleeps 1
  • 1 King Bed

Run Of House (Randomly Room assigned upon check-in/Outdoor Pool Access Excluded)

  • Sleeps 4
  • 2 Large Twin Beds OR 1 King Bed

[K-SCRUB RETREAT 30MINS] Superior Suites Double with Indoor Pool Access Only

  • Sleeps 2
  • 1 King Bed

[K-SCRUB RETREAT 30MINS] Executive Grand Deluxe Double with Indoor Pool Access Only

  • Sleeps 2
  • 1 King Bed

Deluxe Twin Room (Outdoor Pool Access Excluded)

9.6 out of 10
Exceptional
(14 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Twin Beds

[Business PKG] Executive Business Deluxe Double(Executive Lounge for 1&free shirts laundry once)

10.0 out of 10
Exceptional
(2 reviews)
  • 463 sq ft
  • Sleeps 1
  • 1 King Bed

Executive Business Deluxe Double (The Executive Lounge Access) (Outdoor Swimming Pool)

8.8 out of 10
Excellent
(3 reviews)
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

Executive Business Deluxe Twin (The Executive Lounge Access) (Outdoor Swimming Pool)

10.0 out of 10
Exceptional
(1 review)
  • 463 sq ft
  • Sleeps 3
  • 2 Twin Beds

Deluxe Twin Room (Outdoor Pool Access Included)

10.0 out of 10
Exceptional
(3 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Twin Beds

[HALAL FRIENDLY] Business Deluxe Twin Room (Indoor Pool Access Only) + Prayer Kit Provided

  • Sleeps 4
  • 2 Twin Beds

[HALAL FRIENDLY] Business Deluxe Double Room (Indoor Pool Access Only) + Prayer Kit Provided

  • Sleeps 4
  • 1 King Bed

Deluxe Double Room (Outdoor Pool Access Included)

10.0 out of 10
Exceptional
(7 reviews)
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

[HALAL FRIENDLY] Deluxe Double Room (Indoor Pool Access Only) + Prayer Kit Provided

  • Sleeps 4
  • 1 King Bed

[HALAL FRIENDLY] Deluxe Twin Room (Indoor Pool Access Only) + Prayer Kit Provided

  • Sleeps 4
  • 2 Twin Beds

Grand Corner Deluxe (Outdoor Pool Access Excluded)

10.0 out of 10
Exceptional
(1 review)
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

[THE SHILLA X OLIVE YOUNG] Superior Suites Double with Indoor Pool Access Only

  • Sleeps 2
  • 1 King Bed

[1 Pax Only] Executive Business Deluxe Double (The Executive Lounge Access for 1) (No Pool Access)

10.0 out of 10
Exceptional
(1 review)
  • 463 sq ft
  • Sleeps 1
  • 1 King Bed

[THE SHILLA X OLIVE YOUNG] Executive Grand Deluxe Double with Indoor Pool Access Only

  • Sleeps 2
  • 1 King Bed

[1 Pax Only] Executive Grand Deluxe Double (The Executive Lounge Access for 1) (No Pool Access)

  • 570 sq ft
  • Sleeps 1
  • 1 King Bed

Deluxe Double Room (Outdoor Pool Access Excluded)

9.6 out of 10
Exceptional
(25 reviews)
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

Premier Suite (Outdoor Pool Access Excluded)

  • 904 sq ft
  • Sleeps 4
  • 1 Double Bed

Superior Suite Double (Executive Lounge access, Free Sauna) (Outdoor Pool Access Excluded)

10.0 out of 10
Exceptional
(2 reviews)
  • 710 sq ft
  • Sleeps 4
  • 1 King Bed

Corner Suite (Outdoor Pool Access Excluded)

  • 732 sq ft
  • Sleeps 4
  • 1 Double Bed

Executive Grand Deluxe (The Executive Lounge Access) (Outdoor Pool Access Excluded)

10.0 out of 10
Exceptional
(1 review)
  • 570 sq ft
  • Sleeps 3
  • 1 King Bed

Executive Business Deluxe Twin (The Executive Lounge Access) (Outdoor Pool Access Excluded)

10.0 out of 10
Exceptional
(4 reviews)
  • 463 sq ft
  • Sleeps 3
  • 2 Twin Beds

Executive Business Deluxe Double (The Executive Lounge Access) (Outdoor Pool Access Excluded)

10.0 out of 10
Exceptional
(4 reviews)
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

Business Deluxe Twin Room (Outdoor Pool Access Excluded)

8.4 out of 10
Very good
(6 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Twin Beds

Business Deluxe Double Room (Outdoor Pool Access Excluded)

8.0 out of 10
Very good
(6 reviews)
  • 463 sq ft
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Seoul

Located in Jung-gu within a short walk of Namsan Mountain Park, The Shilla Seoul is within a mile (2 km) of other popular sights such as Dongdaemun Design Plaza. This 5-star hotel welcomes guests with 464 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Dongdaemun Design Plaza - 15 min walk - 0.8 miles
  • Dongdaemun History and Culture Park - 16 min walk - 0.9 miles
  • Myeongdong Street - 3 min drive - 1.6 miles
  • Namdaemun Market - 4 min drive - 2.3 miles
  • N Seoul Tower - 5 min drive - 1.8 miles

Getting around

  • Dongguk University Station - 9 min walk
  • Seoul Station - 12 min drive
  • Incheon Intl. Airport (ICN) - 68 min drive

Restaurants

  • ‪서울신라호텔 더 라이브러리 - ‬1 min walk
  • ‪팔선 - ‬1 min walk
  • ‪더 파크뷰 - ‬6 min walk
  • ‪영빈관 - ‬2 min walk
  • ‪Centennial Bar - ‬12 min walk

About this property

The Shilla Seoul

Luxury hotel with 5 restaurants and area shuttle service
At The Shilla Seoul, guests enjoy features like an indoor pool, a gym, and a sauna. There's free parking and a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and a hot tub.
55-inch TVs come with cable channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and slippers. Other standard amenities include refrigerators, minibars, and electric kettles.
An indoor pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

Chinese (Mandarin), English, Japanese, Korean

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle
  • Free shopping center shuttle
  • Free self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends; KRW 86,000 for adults and KRW 43,000 for children
  • 5 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ariake
  • Continental
  • LaYeon
  • Palsun
  • The Parkview

Things to do

  • Golf driving range
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Free area shuttle
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Accessibility

  • No elevator

More

  • 23 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
The executive lounge is open 6:30-10 AM for breakfast Monday-Friday (6:30-10:30 AM Saturday, Sunday, and public holidays), 3:30-5 PM for afternoon tea, and 6-10 PM for happy hour.
This property's indoor pool is open daily 6 AM-10 PM.
Disposable personal items, such as toothbrush, toothpaste, and razors are available in-room (surcharge).

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for KRW 66000.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately KRW 86000 for adults and KRW 43000 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KRW 66000.0 per day
  • Facilities fee: KRW 45000 per person, per day and includes use of: sauna

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 19
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from March to November.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Seoul Shilla
Shilla Hotel
Shilla Hotel Seoul
Shilla Seoul
Shilla Seoul Hotel
The Shilla Seoul Hotel
The Shilla Seoul Hotel Seoul
The Shilla Hotel Seoul
The Shilla Seoul Seoul
The Shilla Seoul Hotel Seoul

Frequently asked questions

Are free cancellation options available at The Shilla Seoul?

The Shilla Seoul provides free cancellation on certain room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at The Shilla Seoul?

As of Aug 3, 2025, prices found for a 1-night stay for 2 adults at The Shilla Seoul on Aug 27, 2025 start from $300.69, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of The Shilla Seoul?

This hotel is situated in Jung-gu within a short 14-minute walk of Namsan Mountain Park and also 20 minutes on foot from Dongdaemun History and Culture Park. You'll also find Myeongdong Street and Namdaemun Market within a short drive.

Is there parking available at The Shilla Seoul?

Yes, self parking is offered for free at the hotel.

Does The Shilla Seoul have a casino on the premises?

No, The Shilla Seoul doesn't have a casino.

Is there an indoor pool at The Shilla Seoul?

Yes, this hotel has an indoor pool as well as an outdoor pool and a hot tub. The seasonal pool is normally open from March until November.

Is The Shilla Seoul good for couples?

There are many amenities for couples at this hotel, including an outdoor pool and a poolside bar plus some guestrooms feature private saunas.

Are there hot tubs at The Shilla Seoul?

Yes, guests can enjoy a spa tub at this hotel.

Does The Shilla Seoul feature a restaurant that includes a breakfast menu?

Yes, The Shilla Seoul has 5 restaurants, and serves buffet breakfast each morning for a surcharge.

Does The Shilla Seoul allow pets to stay for free?

No, pets aren't allowed at The Shilla Seoul.

Are there connecting rooms at The Shilla Seoul?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to The Shilla Seoul?

The closest major airport to The Shilla Seoul is Gimpo Intl. Airport (GMP), which is 20.3 mi away (55 minutes by car).

Are there rooms with balconies that I can book at The Shilla Seoul?

No, you won't find guestrooms with balconies at The Shilla Seoul.

Does The Shilla Seoul have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at The Shilla Seoul.

The Shilla Seoul Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 824 out of 1004 reviews
Rating 8 - Good. 96 out of 1004 reviews
Rating 6 - Okay. 45 out of 1004 reviews
Rating 4 - Poor. 20 out of 1004 reviews
Rating 2 - Terrible. 19 out of 1004 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yeun

Stayed 1 night in Apr 2025

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
You would think for the money you pay and the attention to luxury the hotel is known for that they would have REAL beds. Our king size bed was nothing more than a giant box spring and a 2 inch mattress pad. HARD AS A ROCK!
Stayed 3 nights in Apr 2025

10/10 Excellent

Warren

Stayed 2 nights in Apr 2025

10/10 Excellent

Diane C, Apex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Shilla Seoul was a wonderful hotel. The service was excellent and it is gorgeous. The staff was at your service. The food was amazing. I highly recommend it.
Stayed 8 nights in Apr 2025

10/10 Excellent

Ronald Kwok Ho

Stayed 2 nights in Apr 2025

10/10 Excellent

Stella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 Star Service with a capital S!

We have stayed at many five-star hotels around the world, but the service at The Shilla is truly in a league of its own. The rooms are spacious and comfortable, and every staff member I encountered – including the valet attendants and service car drivers – spoke English to a high standard. If I had to identify a fault, which is difficult, it would be the use of individually plastic-wrapped cups in the rooms, which are replaced daily during servicing. This seemed excessive and not particularly environmentally friendly. Additionally, upon check-in, I was informed that the gym and indoor pool would be closed for renovations throughout the entirety of our stay. I clarified this several times, as it seemed unusual given that we had not been notified beforehand. However, I kept seeing guests dressed in gym attire in the lifts. On the fourth day, I enquired directly at the gym and was told that it had only been closed for one day. Unfortunately, due to this misinformation, we missed the opportunity to use the gym and indoor pool, which was disappointing.
Front desk
View from our room
Entry gate
Lobby
Stayed 1 night in Apr 2025

10/10 Excellent

KyungAe

Liked: Cleanliness, staff & service, property conditions & facilities
My all times favorite!!
Stayed 4 nights in Apr 2025

10/10 Excellent

Xiaochuan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best 5 star hotels. Very friendly staff and excellent service!
Stayed 3 nights in Apr 2025

10/10 Excellent

Judy, Los Gatos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is hands-down my favorite place to stay in Seoul. Every time I visit the city, I check availability here before considering any other hotel. The rooms are clean, quiet, and somehow I always get a room with a view of Namsan Tower. Waking up to that view never gets old. I also love starting my day with a workout in their fitness studio—it’s well-equipped and a great way to stay on track while traveling. The buffet is top-notch, with an impressive selection, although quite a bit pricey. I wish they offer a la carte and better cappuccino. Too bad my son and I aren’t big eaters, we usually skip it and opt for in-room dining when we want to relax or most of time we just go out. The room service has always been prompt and delicious. The location is incredibly convenient—there’s a subway station right outside the hotel, cafes just across the street, and around the corner by the stadium, I recently discovered a fantastic new brunch spot (wish I’d found it sooner!). Taxis are super inexpensive so we used Uber a lot. If I had one small suggestion, it would be to recognize returning guests more personally—like remembering room preferences and maybe buffer voucher? Since I come here every year, it would be a nice touch. Overall, this hotel makes every Seoul trip feel easy, cozy, and comfortable. I’ll definitely keep coming back!
Stayed 5 nights in Apr 2025

10/10 Excellent

BUM SOO

Liked: Cleanliness, staff & service, property conditions & facilities
Relax
Stayed 5 nights in Apr 2025

10/10 Excellent

Yeong joo

Stayed 1 night in Apr 2025

10/10 Excellent

Maimunah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic luxury with attention to detail. I had a really comfortable stay and wish I could have stayed longer.
Stayed 1 night in Apr 2025

8/10 Good

Christina, Singapore

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far from shops
Stayed 4 nights in Mar 2025

10/10 Excellent

Chia-An

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

PHILLIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing customer care

They provide amazing service. I left a bag in the taxi trunk on the way this hotel. The concierge tracked the taxis license plate and found the driver. And they were able to recover my bag! Definitely, they are dedicated to an excellent customer care!
Stayed 1 night in Apr 2025

10/10 Excellent

Shelby, Ottawa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel and the breakfast was amazing. However, food prices at the restaurants are extremely overpriced!
Stayed 3 nights in Mar 2025

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay overall. Free shuttle was a nice touch and staff were attentive. Dinner buffet is expensive but highly recommend it. We had problems with our electronic door lock not opening several times throughout our stay however which was the only negative.
Stayed 7 nights in Mar 2025

10/10 Excellent

Evi C

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have really enjoyed my stay here , as I had very good rate at this time. Even though it's inconvenient, far away from many activities, it's ok as the room and service are very good. I have tried to book again for my next trip but the rate has doubled.
Stayed 4 nights in Mar 2025

10/10 Excellent

Kim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Shilla Seoul is the perfect blend of luxury and tradition. From the moment you walk in, you feel the elegance and attention to detail. The rooms are beautifully designed, the service is top-notch, and the atmosphere reflects both modern comfort and Korean heritage. A truly memorable stay! I highly recommend it for anyone looking for a high-end, authentic experience in Seoul.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sundeep

Traveled with family and small children
Liked: Amenities
Amazing pool
Stayed 1 night in Mar 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very professional, courteous and efficient. They found answers to my questions to make my visits more convenient.
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel Experience

This should be one of my best hotel experience in my whole life of travelling! The moment I step into the hotel, I could feel the welcoming by the staff. Super in love with this hotel, love the ambience of surrounding especially when its snowing, I choose the city view, the room is very clean and comfortable, the internal still looks very new, the services of the room service is meticulous. All the staffs are so energetic, friendly, helpful and attentive. They are very observer whenever I have questions in my expressions they will approach me immediately. Not just one staff but everyone, I m veryimpressed. I feel they have went through very a good service training or the management must be very good to the staff. Thumbs up to the management and the staff they are really amazing. The only thing is nothing much near the hotel except the Shilla duty free which is a good shopping area but close at 8pm and a mini mart down the hill. Accross the hotel there are many restaurant, just that need a bit of walking if in the day time they provide car to drive down and up the hill. There is free shuttlebus to Myeongdong and Dongdaemun not too far from the hotel. Nevertheless I will still go back to the same hotel.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sharleen

Stayed 5 nights in Mar 2025

4/10 Poor

J

Traveled with group, Business traveler, Traveled with family
Disliked: Staff & service
So far one night into a 5-night stay, the Shilla Seoul does NOT measure up to either the Signiel Seoul/Signiel Busan or Ritz Carlton-level hotels. We should have just stayed at the Signiel. Rooms are uncomfortably small, some unacceptable in terms of non-modern conditions. The only saving graces are better breakfast selections (although uncomfortably crowded at 8:30 am) and picture-taking opportunities outside next to the hotel at the Korean-style pagoda and wedding hall vicinity. Expedia also has to do a much better job allowing folks to change reservations (particularly shortening reservations) without penalizing customers by charging exorbitantly more for same reservation minus 1-2 days. As one example, Expedia wanted to charge me $50 extra to shorten an existing reservation by one day. As another example, breakfast has fallen off the original reservation rate because I shortened one of 6 rooms booked. Expedia needs to work with the hotels to benefit the customer versus only Expedia so may need to consider booking directly as well! I am awaiting to see whether the hotel (and by extension Expedia) adds back breakfast to the current reservation…
Stayed 1 night in Mar 2025

10/10 Excellent

In Huek

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top notch service

Amazing services that you can experience anywhere. Totally exclusive. Breakfast is amazing as well.
Stayed 4 nights in Mar 2025