We were given wrong information on how to collect the key, took 2 hours, multiple phone calls to ascertain the correct information. The property was a complete let down, the hob kept tripping, despite an email to ‘happy rentals’ NOTHING was corrected. No welcome pack and or information on the area and its surrounding were received, again despite requests nothing was received. No internet. It took until day 3 to receive a WiFi router. The bedroom…. None of the lamps worked.No way to control the heating within the property, ended up being freezing cold all of the time. Absolute shambles, DO NOT RENT from this company.