This was by far the worst hotel I have ever stayed at. The resort is beautiful and recently remodeled, but what the website does not mention is that it is still under construction. If you are expecting a peaceful oceanfront experience, this is not it.
We arrived at 1 p.m. after traveling since 4 a.m. with my 6-month-old baby. I asked for early check-in to wash bottles and bathe her and was told no, with no flexibility or empathy. Lunch was chaotic — we were moved around several times because they could not accommodate a table of six at a “family” resort. Service was extremely slow, and the food lacked quality and flavor.
We were initially given the wrong room, and others in our group had similar issues. Our keys repeatedly stopped working throughout the stay. Bar service was slow, drinks were average, and water was not readily available.
Housekeeping was unacceptable. Towels were not replaced for two days despite repeated requests. I had to bathe my baby in cold water and had no towels to dry her. Room phones did not work, sheets were not changed after an accident, and bottled water for formula was never delivered.
For the price paid, the service was extremely disappointing. I do not recommend this resort and will not return.