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Sercotel El Balcón de la Bahía

3.0 star property
Hotel with an outdoor pool, 6-minute walk to Paseo de Pereda

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Photo gallery for Sercotel El Balcón de la Bahía

Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
Interior
Junior Suite, Terrace | Down comforters, minibar, in-room safe, desk
Interior
Premier Double or Twin Room | Down comforters, minibar, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services
  • Housekeeping

Explore the area

View in a map
Paseo Menéndez Pelayo 44, Santander, Cantabria, 39006
  • Place, Paseo de Pereda
    ‪6 min walk‬
  • Place, Chico Port
    ‪6 min walk‬
  • Place, El Sardinero Beach
    ‪14 min walk‬
  • Airport, Santander (SDR)
    ‪12 min drive‬

Room options

View all photos for Deluxe Double or Twin Room, Bay View, Tower

Deluxe Double or Twin Room, Bay View, Tower | Down comforters, minibar, in-room safe, desk

Deluxe Double or Twin Room, Bay View, Tower

9.2 out of 10
Wonderful
(7 reviews)
  • 194 sq ft
  • Bay view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premier Double or Twin Room

Premier Double or Twin Room | Down comforters, minibar, in-room safe, desk

Premier Double or Twin Room

8.0 out of 10
Very good
(4 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room, Terrace

Deluxe Double or Twin Room, Terrace | Down comforters, minibar, in-room safe, desk

Deluxe Double or Twin Room, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • 205 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | Down comforters, minibar, in-room safe, desk

Standard Double Room, 1 Queen Bed

  • 140 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double or Twin Room

Down comforters, minibar, in-room safe, desk

Deluxe Double or Twin Room

10.0 out of 10
Exceptional
(5 reviews)
  • 194 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite, Terrace

Down comforters, minibar, in-room safe, desk

Junior Suite, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed, City View, Tower

Junior Suite, 1 Queen Bed, City View, Tower | Down comforters, minibar, in-room safe, desk

Junior Suite, 1 Queen Bed, City View, Tower

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Santander

Located in La Gándara, Sercotel El Balcón de la Bahía is within a 10-minute walk of popular sights such as Paseo de Pereda and Chico Port. This 20-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a 24-hour business center.

What's nearby

  • Paseo de Pereda - 6 min walk - 0.4 miles
  • Chico Port - 6 min walk - 0.4 miles
  • Palace of Festivals of Cantabria - 11 min walk - 0.6 miles
  • El Sardinero Beach - 14 min walk - 0.8 miles
  • Santander Ferry Terminal - 16 min walk - 0.9 miles

Getting around

  • Santander (YJL-Santander Train Station) - 7 min drive
  • Santander (SDR) - 15 min drive

Restaurants

  • ‪Tapas 53 - ‬7 min walk
  • ‪La Mulata - ‬3 min walk
  • ‪Casimira - ‬4 min walk
  • ‪Marucho - ‬4 min walk
  • ‪Pizzería Pinocho - ‬3 min walk

About this property

Sercotel El Balcón de la Bahía

Hotel with an outdoor pool, 6-minute walk to Paseo de Pereda
Renovated in 2022, Sercotel El Balcón de la Bahía offers an outdoor pool, free WiFi in public areas, and meeting rooms. If you drive, self parking is EUR 17 per night, and there's also a beach shuttle. Front-desk staff can assist with luggage storage, securing valuables, and tours or tickets. Additional amenities include a conference center, a 24-hour business center, and express check-in.
40-inch Smart TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Minibars, espresso makers, and safes are also available.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Beach shuttle (surcharge)
  • Onsite parking available only on request
  • Secured, uncovered self parking on site (EUR 17 per night)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Things to do

  • Bicycle storage
  • Outdoor pool

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference center (420 square feet of space)
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (35 inches high)
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lever door handles
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1850
  • Double-glazed windows
  • Renovated entire property - September 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 9:00 PM to 9:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • This property doesn't allow pets

Children and extra beds

  • This property doesn't allow children 9 and younger (only guests older than 9 are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Uncovered self parking fee: EUR 17 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, mobile payments, and cash
Onsite parties or group events are strictly prohibited
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Onsite parties or group events are strictly prohibited.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

Is a free cancellation option available at Sercotel El Balcón de la Bahía?

Sercotel El Balcón de la Bahía offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to see around Sercotel El Balcón de la Bahía?

This hotel is situated in La Gándara, just steps from Monumento a La Sardinera and Centro Cultural Doctor Madrazo, and within a short walk of Bay of Biscay. You'll also find Santander Ferry Terminal and Plaza de Canadio less than a mile away.

Is parking available on site at Sercotel El Balcón de la Bahía?

Yes, secured parking is offered for EUR 17 per night. Though parking is available on request, accessible parking and bicycle parking are also available.

Does Sercotel El Balcón de la Bahía feature a casino?

No, Sercotel El Balcón de la Bahía doesn't have a casino.

Will I find an indoor pool at Sercotel El Balcón de la Bahía?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 9:00 PM.

What amenities will couples enjoy at Sercotel El Balcón de la Bahía?

Couples will appreciate amenities at this hotel, including a minibar and a down comforter in each guestroom with some featuring bay views.

Are there hot tubs at Sercotel El Balcón de la Bahía?

No, there isn't a spa tub at this hotel.

Does Sercotel El Balcón de la Bahía have a restaurant with a breakfast menu?

No, Sercotel El Balcón de la Bahía doesn't have a restaurant that serves breakfast.

Will Sercotel El Balcón de la Bahía allow pets to stay free of charge?

No, pets aren't allowed at Sercotel El Balcón de la Bahía.

Does Sercotel El Balcón de la Bahía have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Sercotel El Balcón de la Bahía?

The closest major airport to Sercotel El Balcón de la Bahía is Santander (SDR), which is 5.2 mi away (15 minutes by car).

Can I book a room with a balcony at Sercotel El Balcón de la Bahía?

Yes, some guestrooms at this hotel offer either a balcony or a terrace where guests can enjoy bay or pool views.

Sercotel El Balcón de la Bahía Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 96 out of 131 reviews
Rating 8 - Good. 22 out of 131 reviews
Rating 6 - Okay. 8 out of 131 reviews
Rating 4 - Poor. 3 out of 131 reviews
Rating 2 - Terrible. 2 out of 131 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, hvac too hot
Stayed 1 night in Sep 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well located away from city center but walkable distance. Very good staff.
Stayed 2 nights in Sep 2025

6/10 Okay

James, Hinckley

Traveled with partner
Liked: Cleanliness, staff & service
Positives - Earnest and eager reception staff. Small enclosed terrace/balcony. Negatives - Very small bedroom. Lack of privacy (toilet and shower). Car parking isn't easy.
Stayed 1 night in Sep 2025

10/10 Excellent

Mrs Linda A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an absolutely fantastic hotel. Service was phenominal throughout, very attentive to our needs. We had a full tour of the grounds and our room on check in which was a very nice touch. We arrived early on check in day, and were able to leave our bags which had been put into the room by check in. The room was fantastic, nice and spacious with a lovely terrace. We spent a few afternoons by the pool too which was gorgeous, created a little escape from the bustling city below. 100% reccommend and hope to be back in the future.
Stayed 3 nights in Sep 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect 3 day stay

Hotel was all you needed for a 3 day trip. 10 minute walk to main promenade. Staff were very helpful at all times. Delux double room was a good size(room 35), although no terrace which was a disappointment. There was biscuits, cake and fruit upplied everyday which was lovely. We were given a small bottle of wine on our last night to enjoy before heading out. Plung pool at rear was perfect for a quick dip yo cool off. Thanks to all for a lovely stay
Stayed 3 nights in Sep 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

lazaro

Liked: Cleanliness, staff & service
Cambiar las camas son pequeñas, y colchones dejan mucho que desear
Stayed 2 nights in Sep 2025

6/10 Okay

Lesley-Anne

Liked: Staff & service
Disliked: Cleanliness
Our room needed a good, deep clean. The floor was dirty and the windows and light switches were dusty and generally dirty. The floors werent cleaned properly. We only had one towel for 2 people and it had stains on it. You cannot change the temperature of the aircon and it's either boiling hot or too warm. Much improvement needed. The rooms need a clean al fondo
Stayed 1 night in Sep 2025

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really amazing and kind
Stayed 1 night in Sep 2025

10/10 Excellent

Arran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel. The staff were so friendly and helpful, giving us great recommendations and providing anything we asked for (bottle openers, beach towels). The rooms are really modern and clean with excellent aircon. The location is also really good to walk around Santander. The pool is also really nice and much deeper than we had thought! We would definitely recommend this hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Asra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You should absolutely stay here if you are considering this hotel. Daniel and Katia, the two staff members with whom I engaged the most, are so professional and so genuinely kind. (they would even bring me by my name every day!) I stayed for one full week in a room with a beautiful balcony and wonderful amenities. They seem to think of everything that you might need and they go above and beyond in terms of what they provide in the room. They’re also very generous with the coffee and snacks that they provide each day and it wasn’t unusual for me to be asked by the team if I needed anything else. They genuinely wanted to make sure that my stay was as comfortable as possible. The hotel itself is beautiful and the location, in a spectacular neighborhood, is absolutely perfect and convenient to everything. Somehow you’re close to everything but it’s still a quiet peaceful street, and you really feel immersed in the real life of the residents. In the end, I think it is the staff who makes a place special and that was my experience here. I can’t thank them enough, and I definitely will return!
Stayed 7 nights in Aug 2025

10/10 Excellent

Marie

Stayed 2 nights in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Katia greeted us and toured us the property. Very nice and professional.
Stayed 1 night in Jul 2025

10/10 Excellent

Hansruedi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Howard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were being hassled but dealt with the complainants well and made us feel welcome and at ease. Well located for everything Santander has to offer but important to pre book car parking as this is limited
Stayed 1 night in Jul 2025

10/10 Excellent

JEANETTE

Stayed 1 night in Jul 2025

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, nothing too much trouble. Excellent restaurant recommendations, pool area a godsend. They constantly contacted us to check all was ok. Had a superior room with a balcony overlooking the pool. Local pastry delivered for a complementary breakfast
Stayed 4 nights in Jul 2025

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short break

Few ants in the room and room still very hot with the air con on
Stayed 3 nights in Jun 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely our go to hotel if we visit Santander.

A really great find. Beautiful boutique hotel. Everything was wonderful from Victoria's welcome to little touches like coffee, fruit and cake in the guest room.
Stayed 1 night in Jun 2025

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel lovely staff would definitely stay again
Stayed 1 night in May 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

Excellent clean hotel and in a great location. Staff extremely friendly and very helpful
Stayed 3 nights in May 2025

10/10 Excellent

Neave

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing thank you so much!
Stayed 3 nights in May 2025

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place for a night or two

The best, most comprehensive check in ever! A very decent hotel, excellent position. Would recommend
Stayed 1 night in May 2025