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Gran Karmel Hotel

3.0 star property
Hotel in Santa Cruz Mulua with 2 outdoor pools and a 24-hour front desk

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Photo gallery for Gran Karmel Hotel

Relax by the resort's clear blue pool surrounded by lush greenery and a tiled deck.
Two beds with comfortable bedding, a desk with mirror, and a TV for your stay.
Enjoy meals in a spacious dining area with round tables and comfortable seating, surrounded by lush views and ample natural light.
Enter a stylish lobby with a cobblestone floor, modern design, and a large mirror above the reception desk.
Relax in our spacious lobby, featuring a central seating area with sofas and armchairs, and a stunning aquarium.

Popular amenities

  • Air conditioning
  • Pool
  • Breakfast available
  • 24/7 front desk
  • Free WiFi
  • Parking included

Explore the area

Map
Km. 181.5 Canton Asintal, Santa Cruz Mulua, Retalhuleu, 11003
  • Xetulul Theme Park
    ‪13 min walk‬
  • Xocomil Waterpark
    ‪13 min walk‬
  • Dino Park
    ‪3 min drive‬
  • Quetzaltenango (AAZ-Los Altos)
    ‪51 min drive‬

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Room options

View all photos for Standard Double Room, Garden View

Standard Double Room, Garden View | Minibar, laptop workspace, bed sheets

Standard Double Room, Garden View

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Santa Cruz Mulua

Gran Karmel Hotel places you within a leisurely stroll of Parque de Aventura Xejuyup and Xetulul Theme Park. This 38-room, 3-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free self parking.

What's nearby

  • Xetulul Theme Park - 13 min walk - 0.7 miles
  • Xocomil Waterpark - 13 min walk - 0.7 miles
  • Parque de Aventura Xejuyup - 18 min walk - 1.0 mile
  • Dino Park - 3 min drive - 1.6 miles
  • Quetzaltenango Central Park - 47 min drive - 25.9 miles

Getting around

  • Retalhuleu (RER) - 25 min drive

Restaurants

  • ‪Papa John’s - ‬12 min drive
  • ‪Carnitas Rosy Retalhuleu - ‬13 min drive
  • ‪Burguer King Retalhuleu - ‬4 min drive
  • ‪Tacobell La Trinidad - ‬15 min drive
  • ‪Café Barista - ‬14 min drive

About this property

Gran Karmel Hotel

Hotel in Santa Cruz Mulua with 2 outdoor pools and a 24-hour front desk
Guests of Gran Karmel Hotel enjoy features like 2 outdoor pools, free WiFi in public areas, and coffee in a common area. There's free parking if you drive. The 24-hour front desk has staff always at the ready.
43-inch LED TVs come with cable channels. Balconies, minibars, and wardrobes or closets are other standard amenities. Change of towels is available on request.
2 outdoor swimming pools are on site.

Languages

Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 11:00 AM for a fee: USD 8 to 12 per person
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages

Accessibility

  • No elevator

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 114 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately USD 8 to 12 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Gran Karmel Hotel Hotel
Gran Karmel Hotel Santa Cruz Mulua
Gran Karmel Hotel Hotel Santa Cruz Mulua

Frequently asked questions

Is free cancellation available at Gran Karmel Hotel?

Gran Karmel Hotel offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Gran Karmel Hotel?

As of Jul 29, 2025, prices found for a 1-night stay for 2 adults at Gran Karmel Hotel on Aug 8, 2025 start from $116.84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Gran Karmel Hotel?

This hotel is located in Santa Cruz Mulua, a short 11-minute walk from Parque de Aventura Xejuyup and also 13 minutes on foot from Xetulul Theme Park. You'll also find Xocomil Waterpark and Dino Park within a short drive.

Will I be able to park at Gran Karmel Hotel?

Yes, secured self parking is offered for free at the hotel.

Does Gran Karmel Hotel include a casino on the premises?

No, Gran Karmel Hotel doesn't have a casino.

Will I find an indoor pool at Gran Karmel Hotel?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What will couples enjoy most about a stay at Gran Karmel Hotel?

There are many amenities for couples at this hotel, including Champagne service as well as 2 outdoor pools and a restaurant.

Does Gran Karmel Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Gran Karmel Hotel feature a restaurant that includes a breakfast menu?

Yes, Gran Karmel Hotel serves breakfast (local cuisine) each morning for a surcharge from its restaurant.

Will Gran Karmel Hotel allow pets to stay free of charge?

No, pets aren't allowed at Gran Karmel Hotel.

Does Gran Karmel Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Gran Karmel Hotel?

The closest major airport to Gran Karmel Hotel is Retalhuleu (RER), which is 7.9 mi away (25 minutes by car). Another top airport is Quetzaltenango (AAZ-Los Altos), which is located 28.3 mi away (105-minute drive).

Can I book a room with a balcony at Gran Karmel Hotel?

Yes, every guestroom at Gran Karmel Hotel comes with a balcony with some featuring garden views.

Gran Karmel Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 14 out of 18 reviews
Rating 8 - Good. 2 out of 18 reviews
Rating 6 - Okay. 0 out of 18 reviews
Rating 4 - Poor. 1 out of 18 reviews
Rating 2 - Terrible. 1 out of 18 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. The property was clean and safe. Very close to all the attractions in Irthra. Would come back again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Oliver

Stayed 1 night in Mar 2025

10/10 Excellent

Rolando, Quetzaltenango

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Excellent
Stayed 2 nights in Nov 2024

2/10 Terrible

Jorge

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge me double after I call Expedia and also very bad bad service about person
Stayed 1 night in Sep 2024

10/10 Excellent

Byron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen
Stayed 1 night in Apr 2025

10/10 Excellent

Juan Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente hotel
Stayed 7 nights in Mar 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Carlos

Stayed 1 night in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Oscar

Stayed 1 night in Oct 2024

10/10 Excellent

Juan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 3 nights in Nov 2024