Novotel Santa Cruz De La Sierra

5.0 star property
Luxury hotel with free breakfast connected to the convention center in Santa Cruz
VIP Access

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Photo gallery for Novotel Santa Cruz De La Sierra

Lobby sitting area
Indoor wedding
Presidential Suite, 1 King Bed | 1 bedroom, premium bedding, down comforters, Select Comfort beds
Exterior
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Parking included
  • Breakfast included
  • Free WiFi

Explore the area

Map
AV ROCA CORONADO 901, ENTRE TERCER Y CUARTO ANILLO, Santa Cruz
  • Ventura Mall
    ‪5 min drive‬
  • Santa Cruz Zoo
    ‪6 min drive‬
  • Plaza 24 de Septiembre
    ‪6 min drive‬
  • Santa Cruz (VVI-Viru Viru Intl.)
    ‪25 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members

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Room options

Standard Room

  • 279 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Standard Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

Superior Room, 1 King Bed, Executive Level

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 King Bed

  • 732 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed

  • 388 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

Executive Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Room, 1 King Bed, Executive Level

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Santa Cruz

Novotel Santa Cruz De La Sierra places you within 3 miles (5 km) of popular attractions like San Lorenzo Cathedral and Plaza 24 de Septiembre. This 145-room, 5-star hotel welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi. It's connected to the convention center in central Santa Cruz and also close to Ventura Mall and Ethno-folkloric Museum.

What's nearby

  • Ventura Mall - 5 min drive - 3.7 miles
  • Santa Cruz Zoo - 6 min drive - 3.1 miles
  • San Lorenzo Cathedral - 6 min drive - 2.4 miles
  • Plaza 24 de Septiembre - 6 min drive - 2.4 miles
  • Guembe Biocenter - 9 min drive - 4.3 miles

Getting around

  • Santa Cruz de la Sierra Station - 18 min drive
  • Santa Cruz (VVI-Viru Viru Intl.) - 34 min drive

Restaurants

  • ‪El Carajo - ‬3 min drive
  • ‪Patio Cervezero - ‬6 min walk
  • ‪Lure Lounge - ‬3 min walk
  • ‪La Olla Tarijeña - ‬5 min walk
  • ‪La Tertulia - ‬3 min drive

About this property

Novotel Santa Cruz De La Sierra

Luxury hotel with free breakfast connected to the convention center in Santa Cruz
Novotel Santa Cruz De La Sierra features an outdoor pool, a children's pool, and a gym. There's free parking, and an airport shuttle (available 24 hours) for BOB 140 per person one-way. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include free WiFi in public areas, a hot tub, and meeting rooms.
Guests can expect free WiFi and 55-inch LED TVs with cable channels. Select Comfort beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and bathrobes. Other amenities include minibars, coffee makers, and safes. Housekeeping is available on request.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Portuguese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free covered self parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends
  • A bar/lounge
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • SOHO Craft Kitchen & Bar

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Gym
  • Hot tub
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Art supplies
  • Children's games
  • Children's pool
  • Children's toys
  • Crib (surcharge)
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Conference center (4,273 square feet of space)
  • Coworking space

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Phone accessibility kit
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2021
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Day bed
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Chef service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Computer monitor
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding
  • Rollaway/extra beds are available for BOB 70.0 per night
  • Cribs/infant beds are available for BOB 208.0 per night

Property payment types

Important information

Fees

  • You may be asked to pay the following charges at the property: Bolivia value-added tax (13%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (13%).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: BOB 140 per person (one-way)
  • Airport shuttle fee per child: BOB 70 (one-way), (up to 10 years old)
  • Crib (infant bed) fee: BOB 208.0 per night
  • Rollaway bed fee: BOB 70.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 11:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Novotel Santa Cruz La Sierra
Novotel Santa Cruz De La Sierra Hotel
Novotel Santa Cruz De La Sierra SANTA CRUZ
Novotel Santa Cruz De La Sierra Hotel SANTA CRUZ

Frequently asked questions

Is a free cancellation option available at Novotel Santa Cruz De La Sierra?

Novotel Santa Cruz De La Sierra offers free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

What can I see within easy reach of Novotel Santa Cruz De La Sierra?

This hotel is located in Santa Cruz within a short 7-minute walk of Parque Ecológico. You'll also find San Lorenzo Cathedral and Plaza 24 de Septiembre within a short drive.

Is parking available on site at Novotel Santa Cruz De La Sierra?

Yes, covered self parking is offered for free at the hotel. Wheelchair-accessible van parking is also available for guests.

Does Novotel Santa Cruz De La Sierra feature a casino?

No, Novotel Santa Cruz De La Sierra doesn't have a casino.

Will I find an indoor pool at Novotel Santa Cruz De La Sierra?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 8:00 AM and 11:00 PM.

Is Novotel Santa Cruz De La Sierra good for couples?

There are many amenities for couples at this hotel, including access to a chef as well as an outdoor pool and a bar.

Does Novotel Santa Cruz De La Sierra have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Novotel Santa Cruz De La Sierra have a restaurant that serves breakfast?

Yes, Novotel Santa Cruz De La Sierra serves free buffet breakfast at SOHO Craft Kitchen & Bar each morning.

Will Novotel Santa Cruz De La Sierra allow pets to stay free of charge?

No, pets aren't allowed at Novotel Santa Cruz De La Sierra though service animals are welcome.

Are there connecting rooms at Novotel Santa Cruz De La Sierra?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Novotel Santa Cruz De La Sierra?

The closest major airport to Novotel Santa Cruz De La Sierra is Santa Cruz (VVI-Viru Viru Intl.), which is 13 mi away (34 minutes by car).

Are there rooms with balconies that I can book at Novotel Santa Cruz De La Sierra?

No, there aren't any guestrooms with balconies at Novotel Santa Cruz De La Sierra.

Does Novotel Santa Cruz De La Sierra have a wedding venue on site?

Take advantage of the wedding venue at Novotel Santa Cruz De La Sierra if you plan to say "I do" during your trip.

Novotel Santa Cruz De La Sierra Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 69 out of 94 reviews
Rating 8 - Good. 15 out of 94 reviews
Rating 6 - Okay. 6 out of 94 reviews
Rating 4 - Poor. 2 out of 94 reviews
Rating 2 - Terrible. 2 out of 94 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juan Pablo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel, modern, with pool, good restaurant. Would stay here again without no doubt.
Stayed 2 nights in Mar 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Wilfredo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Leonardo, Biscayne Park

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location also very nice staff.
Stayed 3 nights in Oct 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As an American there are so many things I love about this property - Apple electronics plug directly into the wall without converters or adapters, most of the desk staff speak English, safe water, excellent menu in restaurant and bar with late night availability, lovely breakfast. My only complaint- I stayed here during the feria and it was extremely difficult to get to the hotel in the evenings. Tons of traffic and road closures
Stayed 6 nights in Sep 2024

10/10 Excellent

Majeed

Stayed 5 nights in Sep 2024

10/10 Excellent

SAHDALLAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and beautiful place to stay
Stayed 1 night in Aug 2024

10/10 Excellent

Alvio

Liked: Property conditions & facilities
Buen servicio de limpieza
Stayed 4 nights in Aug 2024

10/10 Excellent

Mark, Sacramento

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer hotel with pleasing design in common areas. Comfortable bed AND pillows, spacious bathroom, and excellent climate control. What really made our stay was the staff. Jose Miguel and bartender, Samuel, were friendly, helpful, and are the reason we would recommend this hotel to friends.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
People very friendly
Stayed 1 night in Jul 2024

8/10 Good

Sangtack, Panama City

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was good but i had little doubt that it is really 5 stars level Specially breakfest was poor Anyway not bad, but still it is not the best neither
Stayed 1 night in Jul 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

JUAN CARLOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean, modern and very comfortable. Nice view. The best option for a solo traveler or business trip in Santa Cruz
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service in restaurant.
Stayed 3 nights in Feb 2024

6/10 Okay

Sandra

Business traveler
Liked: Cleanliness
Disliked: Room comfort

3 star hotel

The air conditioner was off when we arrived and thehotel Was very hot, very small rooms modern but small. Tv not smart
Stayed 2 nights in Feb 2024

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

peng

Stayed 2 nights in Oct 2023

8/10 Good

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel that delivers what it promises
Stayed 2 nights in Oct 2023

4/10 Poor

Edwin

Business traveler
Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and very accomodating staff. The rooms are clean, modern and very comfortable. Would defintely stay there again.
Stayed 3 nights in Aug 2023

10/10 Excellent

Maria Fernanda

Stayed 4 nights in Jul 2023

6/10 Okay

MARTIN

Stayed 1 night in Jul 2023

2/10 Terrible

Jose

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
the room had water leak when it rained, the room was flooded. The attention of the staff leaves much to be desired.
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view

Very nice. Great view frim the room. Very quiet.
Stayed 1 night in Mar 2023