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Camino Real Hotel

4.0 out of 5.0

Recent guest reviews

This is my second stay at the Camino Real, the first one was around 4 years ago, and at that time nothing surprises me but this time I loved the service, the new building and its rooms, the indoor pool and jacuzzi, the outdoor pool, the breakfast is very good, the location, good restaurants around, a big shopping center Ventura Mall, many supermarkets walking distance and in general a very nice area. I was there in a meeting and the service, equipment, coffee breaks and rooms were very good. The only downside was the lunches, over the 3 days of the meeting was basically the same with different design and decoration and nothing special, at the end all my colleagues were mentioning the same. But did I mentioned that the service everywhere was very good, VIP service in all hotel facilities.

This is probably the 'best' hotel in Santa Cruz, judged by the standards of the USA - and so serves the business elite, with prices to match. Don't get me wrong: it is well designed, has all 'mod coms', including external and internal pools, garden and massage parlour and an excellent restaurant. Staff are well-trained. But it could be anywhere.

Camino Real is well located and nice rooms. It has a excellent swimming pool and is just in front of Ventura Mall where you can find nice restaurants in a walking distance. The best is the services offered by the hotel including picking up at the airport just asking in advance.

We stayed in CR during the past weekend. Staff is great specially when we arrived, they didn't have our booked room through booking.com but they replaced it with a much better room at no additional cost. Breakfast is good, you have a supermarket, a big mall called Ventura Mall in front of the hotel with a Hard Rock cafe there, a supermarket around the corner of the hotel, a secure location defintively. You can relax in the swimming pool area, you can order drinks and forget about everything. There's live music on Friday's night too. I won't give a 5 star rate because of our bad experiences with taxi drivers that work with the hotel. When we asked to go to the "Expocruz" Fair, the guy in the van barely gave us advice with a really bad mood, and when we asked if he or somebody from the hotel could pick us up from the Expocruz from the Fair later night he simply replied NO, and after a very uncomfortable silence he said that it is almost impossible to stop by during Fair days , I think that for the price of the cabs that works with the hotel, you should find nicer people who knows how to work with a 5 star hotel. The second driver on the next day almost left us far from where we asked, my wife claimed that we were with our bagagges so the taxi driver went just one more block but he charged us even more than the already expensive rate. Hotel services and staff is awesome but this "outside staff" is not very good, at least that was our experience.

I just stayed at the Camino Real hotel and was very impressed with the service and hotel structure. Room is large and comfortable. They offer 5-6 types of pillow. I will definitely come back to the hotel on my next visit to Bolivia. Also the restaurant had great meat at a good price.

We just got back from three nights at the Camino Real. Overall it was an excellent experience. Pros: - Wonderful attention from staff. Everyone we interacted with was friendly, helpful and courteous. We especially appreciated the friendly pool staff. - Beds are perfect. You can pick your favorite type of pillow from a list and have it delivered to you. - Each night chocolates and a weather prognosis for the following day was delivered to our room. This was a big hit with all of us. - Breakfast buffet: There's lots to choose from. The made-to-order omelets are by far the best. They have fresh fruit, pastries, yogurts (including greek), bacon, potatoes, pancakes, lots of juice and hot drink choices, etc. - The pools: The outdoor pool is a lovely spot when it's warm. The water was pretty cold for our visit (September) so we ended up only going in once. The water slide was our kids' favorite part of the hotel. We went to the indoor pool twice. It was clean, warm and relaxing. The environment is spa like with the scent of eucalyptus, luxury chaises and two bubble jet jacuzzis. - The decor: The rooms and all the main spaces of the hotel are beautiful. There's amazing attention to detail for comfort and aesthetics. In the dining room we noticed that the wine glasses (always on the tables) were pristine like the rest of the place - no water marks, fingerprints or dust. - The location: There's a supermarket right next door with a small food court, the Ventura Mall across the street with bowling, movies, a food court and shopping, and lots of other restaurant options within walking distance. Room for improvement - We had a room on the 1st floor that led straight out to the pool. We loved the room but had issues with mosquitos and other insects. We told the front desk about the problem after the first night. They fumigated and it improved for the next two nights. - Though our kids adored the hotel, it caters more to adults. The indoor pool is only available to kids until 6pm and we were asked to be help maintain the peacefulness of the pool area by keeping the kids quiet. This is understandable, but obviously not ideal for families. The kids' play area is a single play set that is only for kids 6 and under. The game room was under construction while we were there, but when we asked about it, we were told (by a very kind staff person) that it only had a small game available for kids anyway. The pros far outweighed the cons. We'd highly recommend this hotel.

I stayed 2 nights at the Camino Real Hotel and thought the service and location were great. It's easy to walk to nice restaurants that are close by. I stayed in the tower in a really nice room, well-equipped and very clean. The breakfast was excellent, a huge buffet. Breakfast set me up for the whole day! Really nice folks, almost everyone speaks English and they can change money for you with a good rate.

As a Business traveler I felt very well attended, Very good service, very organized and always looking for a good client satisfaction, first the room impeccable clean and crisp, second excellent restaurant and cafe service, third the attention to details also very good.

Absolutely fantastic experience, the hotel it's above average in all facilities, very helpful and friendly staff !!! Totally recommended, I stayed at many hotels at Santa Cruz and this one fulfilled all our expectations, close to everything, even so you won't need the need to go out.

I visited the hotel during a business trip, and it was an excellent experience. The staff assigned me a room located in the new tower, and it was big, well equipped and nice. There were two atmospheres (social and the bedroom). Beautiful view and a balcony are the ice of the cake. The hotel has green zones that surround the restaurant, and the lobby and the pool are great. People from Staff were kind and prompt to solve my requirements. Significant advantage is to have two malls in the area, which allows you to buy the things you need (groceries, clothes, mobile cards and select the where to eat)

Av. San Martín y 4to. Anillo Santa Cruz

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located within 2 miles (3 km) of Santa Cruz Zoo, Camino Real Hotel is within 3 miles (5 km) of Municipal Library. This 175-room, 4-star hotel has free breakfast along with conveniences like an outdoor pool and an indoor pool. It's near the airport and also close to Arenal Park and Ethno-folkloric Museum.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10:30 AM. Enjoy a bite to eat at La Tranquera, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 175 air-conditioned accommodations afford space to spread out with separate bedrooms, living rooms, and dining areas. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and free bottled water.


Property features

Camino Real Hotel features an indoor pool, an outdoor pool, and a health club. There's free parking, and an airport shuttle (available 24 hours) for BOB 115 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a spa tub, a sauna, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

85% of guests recommend this hotel

Total of 602 reviews