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Hotel del Portal San Miguel de Allende

3.0 star property
Hotel with a 24-hour front desk, steps from Church of San Miguel Arcángel

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Photo gallery for Hotel del Portal San Miguel de Allende

Reception
Reception
Junior Suite, 1 King Bed | Bathroom | Hair dryer, towels, soap, shampoo
Junior Suite, 1 King Bed | In-room safe, desk, iron/ironing board, bed sheets
Staircase

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Portal Allende 8, San Miguel de Allende, GTO, 37700
  • Place, San Miguel de Allende Historical Museum
    ‪1 min walk‬
  • Place, Allende Garden
    ‪1 min walk‬
  • Place, Church of San Miguel Arcángel
    ‪2 min walk‬

Room options

View all photos for Room Junior

In-room safe, desk, iron/ironing board, bed sheets

Room Junior

  • 269 sq ft
  • Sleeps 2

Room Standard

  • 269 sq ft
  • Sleeps 4

View all photos for Room Master

In-room safe, desk, iron/ironing board, bed sheets

Room Master

  • 376 sq ft
  • Sleeps 2

View all photos for Junior Suite, 1 King Bed

In-room safe, desk, iron/ironing board, bed sheets

Junior Suite, 1 King Bed

8.6 out of 10
Excellent
(9 reviews)
  • 6 bedrooms
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds | In-room safe, desk, iron/ironing board, bed sheets

Junior Suite, 2 Double Beds

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite

Master Suite | In-room safe, desk, iron/ironing board, bed sheets

Master Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

San Miguel de Allende

Located in Zona Centro, Hotel del Portal San Miguel de Allende is next to Church of San Miguel Arcángel and Allende Garden. This 13-room, 3-star hotel welcomes guests with conveniences like concierge services, dry cleaning/laundry services, and laundry facilities.

What's nearby

  • San Miguel de Allende Historical Museum - 1 min walk - 0.0 miles
  • Allende Garden - 1 min walk - 0.1 miles
  • Church of San Miguel Arcángel - 2 min walk - 0.1 miles
  • San Miguel de Allende Public Library - 3 min walk - 0.2 miles
  • Plaza de Toros San Miguel de Allende - 5 min walk - 0.3 miles

Getting around

  • Queretaro Intl. Airport (QRO) - 72 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Centro Bar SMA - ‬1 min walk
  • ‪La Coronela - ‬1 min walk
  • ‪Atrio Restaurant & Lounge - ‬1 min walk
  • ‪Mama Mia - ‬1 min walk

About this property

Hotel del Portal San Miguel de Allende

Hotel with a 24-hour front desk, steps from Church of San Miguel Arcángel
At Hotel del Portal San Miguel de Allende, guests have access to free WiFi in public areas and laundry facilities. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage.
Guests can expect to find flat-screen TVs with cable channels. In-room massages are available, and other amenities include safes and desks.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
  • Check-in: 3:00 PM—-8:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

del Portal San Miguel de Allende
Hotel del Portal San Miguel de Allende
Hotel Portal San Miguel Allende San Miguel de Allende
Hotel Portal San Miguel Allende
Portal San Miguel Allende San Miguel de Allende
Portal San Miguel Allende
Del Portal San Miguel Allende
Hotel del Portal San Miguel de Allende Hotel
Hotel del Portal San Miguel de Allende San Miguel de Allende

Frequently asked questions

Is free cancellation available at Hotel del Portal San Miguel de Allende?

Hotel del Portal San Miguel de Allende provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What can I see around Hotel del Portal San Miguel de Allende?

This hotel is situated in Zona Centro, just steps from Allende Garden and San Miguel de Allende Historical Museum, and within a short walk of San Miguel de Allende Public Library. You'll also find Juarez Park and Plaza de Toros San Miguel de Allende less than a mile away.

Is parking available on site at Hotel del Portal San Miguel de Allende?

No, there isn't parking at this hotel.

Does Hotel del Portal San Miguel de Allende have a casino at the property?

No, Hotel del Portal San Miguel de Allende doesn't have a casino.

Is there an indoor pool at Hotel del Portal San Miguel de Allende?

No, there is no indoor pool at this hotel.

Is Hotel del Portal San Miguel de Allende good for couples?

Couples staying at this hotel will appreciate amenities like in-room massages as well as concierge services and a 24-hour front desk.

Are there hot tubs at Hotel del Portal San Miguel de Allende?

No, there isn't a spa tub at this hotel.

Does Hotel del Portal San Miguel de Allende have a restaurant that serves breakfast?

No, Hotel del Portal San Miguel de Allende doesn't have a restaurant that serves breakfast.

Does Hotel del Portal San Miguel de Allende allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel del Portal San Miguel de Allende.

Does Hotel del Portal San Miguel de Allende have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies that I can book at Hotel del Portal San Miguel de Allende?

No, at Hotel del Portal San Miguel de Allende, there aren't any guestrooms that list a balcony.

Hotel del Portal San Miguel de Allende Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 251 out of 675 reviews
Rating 8 - Good. 234 out of 675 reviews
Rating 6 - Okay. 104 out of 675 reviews
Rating 4 - Poor. 45 out of 675 reviews
Rating 2 - Terrible. 41 out of 675 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lauro

Stayed 3 nights in Aug 2025

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was under construction! Woke up at 9am to the construction noise Showerhead water was hard to regulate water pressure was low.
Stayed 1 night in Aug 2025

10/10 Excellent

Jose

Stayed 3 nights in Aug 2025

8/10 Good

Roel

Liked: Cleanliness, staff & service, amenities
Great location
Stayed 1 night in Aug 2025

4/10 Poor

Cynthia Valdes

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
You cannot reach the hotel by car and they will charge you parking per day. They will also ask you for a deposit although it is not mentioned at the time of booking. There was construction happening right outside our door during our stay. Unfortunately I did not enjoy my stay here.
Stayed 1 night in Jul 2025

6/10 Okay

ANA EUGENIA

Liked: Staff & service
Disliked: Property conditions & facilities
Construction noise,terrace was unavailable.Did not want to give us free breakfast even though we staid 4 days,not good.
Stayed 4 nights in Jul 2025

8/10 Good

Fidela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

2/10 Terrible

Juan J

Business traveler, Traveled with family
Disliked: Cleanliness, amenities
The hotel is right in the heart of San Miguel next to the cathedral of San Miguel Arcángel. But besides that the hotel is horrible. 1st there is no sing of the hotel name on the outside. It is label crisol not hotel del portal. 1500 pesos deposit if case you brake something. Room is super small. 5 power outlets total one didn’t work. Tv was not connected to cable or power. Hangers super tall if you are 6 feet tall they might work for you. I am 5’ 9” tall barely reached the hangers. Two bed room but tv wasn’t visible from the second bed. My windows were next to reception. So I was hable to hear everything till midnight and same thing after 7 am the next day. No wifi was provided to me at all. Bathroom was super small, when you sit on toilet your knees almost hit the wall. No space near sink to place toothbrush or lotion. Worst the bathroom door drag on the floor. So every time you need to use the bathroom at middle of night. I’ll wake up all my family member. Stay away from this hotel. Not worth it. Expedia says Junior suite. When you get there you get a standard room. Picture of property are not real at least talking about the Jr suite.
Space between bed and wall.
Dirty pillows
Tv cable not connected. Didn’t reach tv outlet.
Hangers to high.
Stayed 2 nights in Jun 2025

10/10 Excellent

Fred

Stayed 1 night in Jun 2025

8/10 Good

mikayla

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property nice only issue is that the ac doesn’t cool enough
Stayed 4 nights in Jun 2025

10/10 Excellent

Gricelda Montelongo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even if the property is in a noise area The property js very quite and confortable The staff is very helpful and gave me good recomendations.
Stayed 5 nights in May 2025

6/10 Okay

Marina, Houston

Traveled with partner
Liked: Cleanliness
Hotel is clean and staff is very helpful. Room has a roof top view but was not available due to construction. Be ready to walk with luggage in cobble stone streets for about two blocks since taxis are not allowed in the plaza area. Is very central and close to most amenities. Restaurant not available on site and most don’t open until after 10:00 am. Hotel is labeled with a small sign and was hard to find in the shopping center. First thing you see is a door entry with steep and uneven steps up to the second floor to the reception area. They kept our luggage until check in time (3:00 pm) . Room was not noisy from outside noises, even if it’s in front of the main plaza. We had to climb another set of stairs with luggage to our 3rd floor room. Room was clean as well as restroom but shower is slippery and does not have any bars to grab to should you slip. Hotel is still under construction so noise started around 8:00 am. There was dust from Sheetrock sanded and workers were working in stairwell and roof top. Electricity was interrupted twice during our 4 day stay. The first one lasted for about 30 to 40 minutes and the second one around 10 to 15 minutes. It was a good thing the room had a sky light because there was no emergency lighting available.
Characters willing to take a picture with you.
View right next to hotel
Another view next to hotel
Stayed 4 nights in May 2025

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Francisca

Liked: Amenities
Great location, very clean, nice staff.
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort

Very misleading

First of all, the pics in hotels.com look NOTHING at all like the actual hotel. NOTHING like it. And there is no mention that the only entrance to the hotel requires walking up and down many steep steps. The room didn't have any soap or place to even put soap by the sink or shower. There were no hand towels. The bath towels looked like what my mother saved to use for rags. There was only 1 electrical outlet in the room (in the bathroom). Staff were nice and helpful and the room was clean and location was good, but this hotel was NOT what I expected, nor would I have chosen it had I known about the stairs.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2025

10/10 Excellent

Sanjuanita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito el hotel es la segunda vez que me quedo Alli
Stayed 1 night in Mar 2025

6/10 Okay

Reynaldo

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Ok
Stayed 3 nights in Mar 2025

2/10 Terrible

Daniela

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff at the hotel was great! The hotel itself is not so great. The hotel was under construction so there’s materials laying around the lobby. The room we were first given had a gap between the door frame and the wall so you can see into the restroom. The outlets were not attached to the wall and there was some exposed wiring. It also had a window that opens into the lobby so very little privacy. The second room we were offered was not in the best condition either. The shower runs out of hot water quickly, and would also completely run out of water minutes into the shower. The water takes a bit to come back. The towels were old and torn. The rooms look nothing like the pictures. Also if you book, pay on the Expedia app. When I reserved it it gave me the option to pay at the property. Online it said about 300-400 USD but once I arrived it came out to a little over $500 USD. The location is nice but definitely not worth the price.
Stayed 4 nights in Mar 2025

8/10 Good

Marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that is was right at the center! We were a 2 min walk from the cathedral, restaurants and shopping.
Stayed 2 nights in Mar 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location , beautiful terrace view
Stayed 1 night in Feb 2025

6/10 Okay

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Excellent location. Walking distance of everything. Staff is extremely friendly and attentive. However, we were not aware that the hotel is currently under construction. Although we did not spend most of the day at the hotel, it was an inconvenience to go in and out while the workers were busy.
Stayed 4 nights in Jan 2025

8/10 Good

William

Traveled with family
Liked: Staff & service
Parking options available but be prepared to walk a block to hotel. Steep stairs, would not recommend for elderly or lots of luggage. Staff great. Undergoing some renos which is nice to see. great roof top patio over square.
Stayed 1 night in Jan 2025

2/10 Terrible

Nancy

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Beware!

As soon as we arrived I realized that the hotel was nothing like the pictures, NOTHING! There was some work being done on it, but that was not the problem. It was so run down and then we got the keys to our rooms…that was the worst part! The rooms were sooooooo old and dingy. The bedspreads were full of stains, the carpet was old and dirty, the seating areas also were run down and full of stains. There was no way we could stay the night there! We spoke with the receptionist and advised her that these conditions were not acceptable and she offered to move us to their sister hotel just around the corner. We left and that hotel was ok. I do not recommend this hotel to anyone!
Stayed 1 night in Jan 2025

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d like everything
Stayed 2 nights in Jan 2025

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