Hoteles en San Gerardo de Dota

"Habitacion impecable, suministros para chimenea completos, bano impecable y tina en perfectas condiciones. EL trato fue cortez y respetuoso. En terminos generales, la estadia estivo 5 estrellas "

"La zona es hermosa, en cercanía al bosque. La habitación increíble, con ventanas gigantes y terraza con una muy buena vista del bosque. La comida del restaurante estaba deliciosa. El personal muy amable y atento. También nos aceptaron con nuestras 2 mascotas y la pasamos muy bien. "

"Terrible customer experience I booked and prepaid my stay through Hotels.com. Upon arrival at Hotel de Montaña Suria, I was told they had not received the payment and that I had to pay again at check-in in order to receive the room keys. I arrived late at night after a car crash, exhausted and just needing rest, so I paid again on the spot. The next morning, I checked my credit card and confirmed that both Hotels.com and Hotel de Montaña Suria charged me for the same room — a clear double charge. When I raised the issue, Ariel, the front desk manager, told me I had to request the reimbursement directly from the online platform. However, Hotels.com requires an invoice from the hotel as proof of the second payment. Until today, I have not received any invoice from the hotel, making it impossible to process the refund. In over 13 years of using Hotels.com, this is the first time I’ve ever had a problem like this. While the property itself is very nice, the lack of coordination, accountability, and post-stay support resulted in a terrible customer experience. I strongly recommend considering other lodging options to avoid similar issues or not using Hotels.com for booking. "