When we arrived, we had no way of getting into the gated parking (the fact that they have gated parking, though, is a PLUS!). Thankfully there was someone else behind us in their car who had a remote to enter so we got in.
Next, when we got to our flat, it had not been cleaned. The bed looked like someone had just rolled out, there were used towels hanging in the bathroom, and dirty glasses on the counter and in the sink.
BUT, we called the property management place and they responded right away and had the place 'cleaned' while we went out to dinner, and left us a remote for the parking gate. They did not however vacuum. They also refunded us $50. We felt they responded very well and can extend a bit of grace for a mistake.
Over all, the place was well appointed, beautiful, comfortable, and there is a yummy bakery across the street for coffee/breakfast. it was a great 'city' experience and we loved the layout of the flat and the furnishings were fantastic. We would stay here again.
One last thing: for the duration of our stay, there was vomit on the walk way outside of our apartment. This may not be the fault of this particular flat owner, but it was not lovely.