Hotels in Saint Leo

"Excellent staff and rooms are clean "

"Noise during the night nonstop. Rowdy crowd, complete chaos. Hotel staff did nothing. Running and screaming in corridors from midnight until 5AM"

"Upon arrival, I presented valid identification, and the front desk representative, Anna, acknowledged the reservation but asserted that the payment method provided by Expedia was declined. Anna stated she had attempted to contact Expedia multiple times and claimed the calls were unsuccessful. This representation was contradicted when I personally contacted Expedia and reached a representative within one minute. Expedia confirmed unequivocally that payment had been successfully processed and transmitted to the hotel. Despite this, Anna refused to accept the confirmation and declined to check us in. The situation was further exacerbated by unprofessional and inappropriate conduct. Anna repeatedly placed Expedia representatives on hold, provided incorrect hotel identification information, and engaged in a loud and confrontational exchange in the presence of multiple guests, including families with children. At one point, she stated she was “getting pissed off,” which is wholly unacceptable in a customer-facing role. Her inability to provide accurate operational information and her conduct directly prevented resolution. As a result of your staff’s actions, we were denied accommodations after more than an hour of attempting to resolve an issue that was not of our making. This constitutes a failure to honor a confirmed, prepaid reservation and reflects a breakdown in both operational competence and customer service standards. Horrible hotel. "