Cheap Hotels in Ray, MI
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Ray hotels essential information
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Recent Cheap Hotels Reviews
Hyatt House Royal Oak/Birmingham
3/5 Okay
"The hotel was incredibly clean, which was a definite plus. However, the soundproofing leaves something to be desired — given its location near a hospital and a main road, noise was noticeable throughout the night even with earplugs in. The room also lacked some basic amenities I'd expect, like a complimentary bottle of water and a shower cap. At check-in, the three staff members and a manager looked up and smiled when I walked in but didn't offer a greeting — I had to speak first. They appeared to be in the middle of a conversation with the manager, so customer focus felt lacking. No one mentioned the WiFi or offered any orientation to the hotel. I had left a note on my reservation mentioning I was taking the day for self-care. When I arrived and asked about a complimentary room upgrade, I was told my loyalty status wasn't high enough — understandable, but a small gesture acknowledging the note would have gone a long way. Overall, while the cleanliness was impressive, the service experience left me unlikely to return."
A verified traveler stayed at Hyatt House Royal Oak/Birmingham
Posted 14 hours ago
