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Hotel Casa Once

3.5 star property

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Exterior
Exterior
Exterior
Luxury Room, 1 King Bed | Bathroom | Free toiletries, hair dryer, bathrobes, towels
Standard Room, 1 King Bed, Non Smoking | Premium bedding, down comforters, in-room safe, individually decorated

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Air conditioning
  • Room service

Explore the area

View in a map
Doctor Leopoldo Río de la Loza, 11 Norte, Querétaro, QUE, 76000
  • Place, Plaza de Armas
    ‪2 min walk‬
  • Place, Zenea Garden
    ‪3 min walk‬
  • Place, Aqueduct of Santiago de Querétaro
    ‪15 min walk‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪33 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Queen Beds, Non Smoking, Courtyard View

Deluxe Double Room, 2 Queen Beds, Non Smoking, Courtyard View | Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Double Room, 2 Queen Beds, Non Smoking, Courtyard View

10.0 out of 10
Exceptional
(6 reviews)
  • 269 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, down comforters, in-room safe, individually decorated

Standard Room, 1 King Bed, Non Smoking

9.8 out of 10
Exceptional
(18 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed

Luxury Room, 1 King Bed | Premium bedding, down comforters, in-room safe, individually decorated

Luxury Room, 1 King Bed

9.6 out of 10
Exceptional
(9 reviews)
  • Resort view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(7 reviews)
  • Resort view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Querétaro

Located in Downtown Querétaro, Hotel Casa Once is next to Ignacio Mena Rosales House of Culture and Church of the Congregation of Our Lady of Guadeloupe. This 3.5-star hotel has 13 rooms and welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • Plaza de Armas - 2 min walk - 0.1 miles
  • Zenea Garden - 3 min walk - 0.2 miles
  • Alameda Hidalgo Park - 12 min walk - 0.7 miles
  • Aqueduct of Santiago de Querétaro - 15 min walk - 0.8 miles
  • Josefa Ortiz de Domínguez Auditorium - 19 min walk - 1.0 mile

Getting around

  • Queretaro Intl. Airport (QRO) - 39 min drive

Restaurants

  • ‪María y su Bici Choza Asadores - ‬2 min walk
  • ‪Alquimia Bar - ‬2 min walk
  • ‪Pulquería Manceba - ‬4 min walk
  • ‪u:lala - ‬1 min walk
  • ‪Alda Café - ‬2 min walk

About this property

Hotel Casa Once

Guests of Hotel Casa Once enjoy an outdoor pool, free WiFi in public areas, and spa services. Front-desk staff can assist with securing valuables and tours/tickets. Additional amenities include express check-out, a terrace, and a garden.
Guests can expect to find free WiFi and wired Internet, plus Smart TVs with cable channels and Netflix. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. 14 bathrooms, coffee makers, and laptop-compatible safes are also standard.
Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to 11:00 AM

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • No elevator

More

  • 2 buildings
  • 2 floors
  • Colonial architecture
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • 14 private bathrooms
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
  • Check-in: 1:00 PM—-10:00 PM
  • Check-out: noon
  • Minimum check-in age: 16
The front desk is available during limited hours, and checking out is easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Casa Once Queretaro
Casa Once Queretaro
Casa Once
Hotel Hotel Casa Once Queretaro
Queretaro Hotel Casa Once Hotel
Hotel Hotel Casa Once
Hotel Casa Once Hotel
Hotel Casa Once Querétaro
Hotel Casa Once Hotel Querétaro

Frequently asked questions

Are free cancellation options available at Hotel Casa Once?

Hotel Casa Once provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Hotel Casa Once?

As of Mar 26, 2026, prices found for a 1-night stay for 2 adults at Hotel Casa Once on Mar 28, 2026 start from $116, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Hotel Casa Once?

This hotel is situated in Downtown Querétaro, just steps from Plaza de Armas and Ignacio Mena Rosales House of Culture, and within a short walk of Zenea Garden. You'll also find Aqueduct of Santiago de Querétaro and Alameda Hidalgo Park less than a mile away.

Is there parking available at Hotel Casa Once?

No, there isn't parking at this hotel.

Is there a spa at Hotel Casa Once?

Spa services at the hotel include massages.

Does Hotel Casa Once have a casino?

No, Hotel Casa Once doesn't have a casino.

Will I find an indoor pool at Hotel Casa Once?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 10:00 AM and 10:00 PM.

Is Hotel Casa Once a good place to stay for couples?

Amenities that appeal to couples at this hotel include premium bedding, Netflix, and free Internet access.

Does Hotel Casa Once have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Casa Once have a restaurant that serves breakfast?

Hotel Casa Once offers free breakfast (local cuisine) each morning though there is no restaurant.

Will Hotel Casa Once allow pets to stay for free?

No, pets aren't allowed at Hotel Casa Once.

Does Hotel Casa Once have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Casa Once?

The closest major airport to Hotel Casa Once is Queretaro Intl. Airport (QRO), which is 20.8 mi away (39 minutes by car).

Are there rooms with balconies that I can book at Hotel Casa Once?

No, there aren't any guestrooms with balconies at Hotel Casa Once.

Hotel Casa Once Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 261 out of 305 reviews
Rating 8 - Good. 30 out of 305 reviews
Rating 6 - Okay. 6 out of 305 reviews
Rating 4 - Poor. 5 out of 305 reviews
Rating 2 - Terrible. 3 out of 305 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

4/10 Poor

Bernhard

Liked: Cleanliness, property conditions & facilities
The hotel description is misleading - 2 separate hotels called Casa Once actually exist a few blocks apart. Only one has a pool. The one we were staying in did not have a pool. The hotel description on Expedia mixes photos and features of both and presents it as a single hotel which is totally incorrect
Stayed 6 nights in Dec 2025

10/10 Excellent

lizette

Liked: Cleanliness, amenities
Amazing hotel
Stayed 2 nights in Dec 2025

10/10 Excellent

Kelvin

Stayed 2 nights in Nov 2025

10/10 Excellent

Israel

Stayed 4 nights in Nov 2025

10/10 Excellent

danielle

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect, including the staff! 💞 Thank you for a wonderful stay! The room was incredibly comfortable, featuring filtered water, a cozy bed, air conditioning, and breakfast included, which I didn't realize at first. The place is beautifully decorated and well-managed. This is definitely the place to book. Trust me, I'm very particular, and I have nothing to complain about. book. Trust me, I'm very particular, and I have nothing to complain about.
Stayed 2 nights in Nov 2025

10/10 Excellent

Brian, PALM SPRINGS

Liked: Cleanliness, property conditions & facilities
Hotel Casa Once's unassuming entrance leads to a charming and comfortable hotel with a very pleasant staff. The location is steps away from the flow of the district. A peaceful stay in a lovely city.
Stayed 3 nights in Nov 2025

10/10 Excellent

Lorelle M

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, great location, perfect amenities.
Stayed 1 night in Oct 2025

10/10 Excellent

yarong

Liked: Cleanliness, amenities, property conditions & facilities
The bed was very comfortable, the courtyard was clean and charming, and there was no noise.
Stayed 1 night in Oct 2025

10/10 Excellent

Annie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lindo lugar, el personal muy amable y las camas super cómodas Lo único que les falta es tener convenio con algún estacionamiento cercano porque nos salió carísimo y en la calle no hay lugar
Stayed 1 night in Oct 2025

8/10 Good

Joe and Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel in historic district
Stayed 1 night in Oct 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good breakfast, great customer service
Stayed 3 nights in Sep 2025

10/10 Excellent

Javier

Stayed 4 nights in Sep 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent at Casa Once!
Stayed 1 night in Oct 2025

10/10 Excellent

John

Stayed 3 nights in Sep 2025

10/10 Excellent

Geoffrey, Issaquah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Private. Beautiful.
Stayed 2 nights in Jun 2025

8/10 Good

Ana Maria

Liked: Cleanliness, property conditions & facilities, room comfort
Nuestra segunda vez en Este Hotel. Siempre es un plaver hospedarme ahi. Camas super comodas el staff super amigable. Muy cerca de todo el centro historico
Stayed 3 nights in Jun 2025

8/10 Good

Marcela, SAN JOSE

Stayed 1 night in Jun 2025

10/10 Excellent

oscar

Stayed 7 nights in Jun 2025

10/10 Excellent

Chamain

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So many things made this property wonderful. Helpful friendly owner, terrific room, comfy bed, great amenities, purified water for drinking, right in center of historic district. Nice breakfast help. Safe area!
Stayed 1 night in Jun 2025

10/10 Excellent

Davis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was super nice and communicated with me prior to arrival. Breakfast staff was so helpful and friendly! The room was spacious and had everything we could want. It was about half the price that I would have expected for such excellent accommodations. A real gem.
Stayed 1 night in Jun 2025

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked everything about this small boutique hotel in the Centro Historico of Queretaro. The included breakfast was very nice and there are lots of options if you like eggs, bacon, ham, cheese, beans and tortillas. Our luxury room had a Nespresso machine and a 55" flat screen TV. The King bed was large and comfortable. A very large shower in the functional bathroom. The property is centered in the midpoint between the aqueduct and the Zenea Garden. It's only 2 blocks from the Plaza De Armas. Lots of great food options within a half kilometer. I guess the only thing missing is an indoor lobby and breakfast area. There is a nice outdoor patio with awning. Service staff was very responsive and helpful.
Stayed 7 nights in May 2025

8/10 Good

Sarita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful property - very hospitable host. They made every effort to provide a vegetarian breakfast- for which we are so grateful. The manager drove to get us from the airport!
Stayed 2 nights in Mar 2025

4/10 Poor

VERONICA

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Me gustó lo limpio y bonito,no me gusto que no hubo muy biena comunicacion con el encargado desde el principio que yo trataba de comunicarme antes que llegara,y luego hubo un mal entendido sobre las fotos que ponen en expedia y luego ko es verdad.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lindsay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Casa Once. The courtyard & room were charming & well kept. Christina was attentive, kind & an excellent hostess & cook!
Stayed 2 nights in Mar 2025

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, quiet rooms located in a convenient location to walk everywhere and explore the historic quarter. The staff was so friendly and helpful. Breakfast was delicious! I wish we could have stayed longer!!
Stayed 2 nights in Mar 2025