See all properties

Mercure Queenstown Resort

4.0 star property
Family ski hotel with 2 restaurants

Choose dates to view prices

Photo gallery for Mercure Queenstown Resort

2 restaurants, breakfast served
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
In-room safe, individually furnished, desk, blackout drapes
2 restaurants, breakfast served
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Sainsbury Road, Queenstown, 9300
  • Place, Skyline Queenstown
    ‪3 min drive‬
  • Place, Kiwi and Birdlife Park
    ‪3 min drive‬
  • Place, Queenstown Gardens
    ‪3 min drive‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | In-room safe, individually furnished, desk, blackout drapes

Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(5 reviews)
  • 256 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Lake View

Superior Room, 2 Queen Beds, Lake View | In-room safe, individually furnished, desk, blackout drapes

Superior Room, 2 Queen Beds, Lake View

9.0 out of 10
Wonderful
(16 reviews)
  • 312 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View | In-room safe, individually furnished, desk, blackout drapes

Room, 2 Queen Beds, Lake View

7.6 out of 10
Good
(15 reviews)
  • 301 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Lake View

Lake view

Deluxe Room, 1 King Bed, Lake View

  • 301 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Double Beds, Garden View

Double Room, 2 Double Beds, Garden View | In-room safe, individually furnished, desk, blackout drapes

Double Room, 2 Double Beds, Garden View

9.0 out of 10
Wonderful
(22 reviews)
  • 267 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View | In-room safe, individually furnished, desk, blackout drapes

Superior Room, 1 King Bed, Lake View

7.0 out of 10
Good
(6 reviews)
  • 299 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

You may also like

Ad
Exterior

Holiday Inn Express & Suites Queenstown by IHG

Queenstown City Centre
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
9.2 out of 10, Wonderful, 1,004 reviews
$181 nightly
The price is $208
Jan 13 - Jan 14, 2026
Total with taxes and fees
Holiday Inn Express & Suites Queenstown by IHG

About the neighborhood

Queenstown

Located in Fernhill within a mile (2 km) of Lake Wakatipu, Mercure Queenstown Resort is within 2 miles (3 km) of other popular sights such as Kiwi and Birdlife Park. This 4-star hotel has 148 guestrooms and offers conveniences like 2 restaurants, an outdoor pool, and a gym.

What's nearby

  • Steamer Wharf - 2 min drive - 1.0 mile
  • Skyline Queenstown - 3 min drive - 1.2 miles
  • Kiwi and Birdlife Park - 3 min drive - 1.2 miles
  • Queenstown Gardens - 3 min drive - 1.4 miles
  • Bob's Peak - 10 min drive - 1.6 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 17 min drive

Restaurants

  • ‪Smiths Craft Beer House - ‬3 min drive
  • ‪Saigon Kingdom - ‬3 min drive
  • ‪Finz - ‬3 min drive
  • ‪Heritage Queenstown - ‬6 min walk
  • ‪Pub On Wharf - ‬4 min drive

About this property

Mercure Queenstown Resort

Family ski hotel with 2 restaurants
Mercure Queenstown Resort features an outdoor pool, a children's pool, and a gym. If you drive, self parking is NZD 15.00 per night, and there's also a ski shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this ski hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect free wired internet and 50-inch LCD TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include coffee makers, safes, and phones. Housekeeping is available on request.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

View from room
Holiday Inn Queenstown Frankton Road by IHG
  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning
8.4 out of 10, Very Good, 1,000 reviews
$167 nightly
The price is $192
Jan 17 - Jan 18, 2026
Total with taxes and fees
Holiday Inn Queenstown Frankton Road by IHG

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle (surcharge)
  • Uncovered self parking on site (NZD 15 per night)
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 32 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Rises Restaurant
  • South Eatery Restaurant

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Private wine tours
  • Sauna
  • Ski storage
  • TV in common areas
  • Wine tours

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 3,272 square feet of conference space

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LCD TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for NZD 65.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: NZD 100 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately NZD 32 per person
  • Uncovered self parking fee: NZD 15.00 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown

Frequently asked questions

Are free cancellation options available at Mercure Queenstown Resort?

Mercure Queenstown Resort offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Queenstown Resort?

As of Dec 24, 2025, prices found for a 1-night stay for 2 adults at Mercure Queenstown Resort on Jan 24, 2026 start from $196.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Mercure Queenstown Resort?

This hotel is situated in Fernhill, just steps from Mt Crichton Loop Track. You'll also find Lake Wakatipu and Queenstown Beach within a short drive.

Is there parking available at Mercure Queenstown Resort?

Yes, uncovered parking is offered for NZD 15.00 per night. Accessible parking is also available for guests.

Does Mercure Queenstown Resort have a casino at the property?

No, Mercure Queenstown Resort doesn't have a casino.

Will I find an indoor pool at Mercure Queenstown Resort?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 7:00 AM and 10:00 PM.

Is Mercure Queenstown Resort good for couples?

There are many amenities for couples at this hotel, including Champagne service as well as an outdoor pool and a bar.

Does Mercure Queenstown Resort have a hot tub?

Yes, this hotel has a spa tub.

Does Mercure Queenstown Resort feature a restaurant that includes a breakfast menu?

Yes, Mercure Queenstown Resort has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Mercure Queenstown Resort allow pets to stay for free?

No, pets aren't allowed at Mercure Queenstown Resort.

Are there connecting rooms at Mercure Queenstown Resort?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Mercure Queenstown Resort?

The closest major airport to Mercure Queenstown Resort is Queenstown Intl. Airport (ZQN), which is 6.2 mi away (17 minutes by car).

Are there rooms with balconies at Mercure Queenstown Resort?

No, there aren't any guestrooms with balconies at Mercure Queenstown Resort.

Does Mercure Queenstown Resort have a wedding venue on site?

Take advantage of the wedding venue at Mercure Queenstown Resort if you plan to say "I do" during your trip.

Mercure Queenstown Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 481 out of 1000 reviews
Rating 8 - Good. 343 out of 1000 reviews
Rating 6 - Okay. 117 out of 1000 reviews
Rating 4 - Poor. 41 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jatinder

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Location is perfect. Just the property is bit dated
Stayed 2 nights in Sep 2025

10/10 Excellent

Felipe Fiorino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely clean, people were great and breakfast was amazing. Would 100% recommend!!
Stayed 4 nights in Jul 2025

10/10 Excellent

Margo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely friendly and helpful despite our 3am arrival. Facilities were good. Restaurant was excellent.
Stayed 4 nights in Sep 2025

10/10 Excellent

Hyun Seok

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

SARAH

Stayed 1 night in Sep 2025

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Not having a duvet for the bed in winter meant having to have the heating running all time was negative friendly staff, but check in was delayed due to room not being ready late check at at 11 is positive
Stayed 1 night in Aug 2025

4/10 Poor

B J

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Disapointing stay

Place is getting to look dated, needs a good renovation. $15 a night to park is sheer greed.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the space in the rooms and also the sustainability on products to use in the shower. Also good breakfast options in the buffet
Stayed 3 nights in Aug 2025

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, kid friendly
Stayed 3 nights in Aug 2025

4/10 Poor

Fritz

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When I arrived, they said they upgraded me to a lake view room, which is great. Sadly, as we walked into the room we were surprised by wet upholstery smell from one of the benches and sewage smell in the bathroom. We did tell the front desk about it and they were very apologetic and tried what they can to clean it and even offered us a different room which we had to reluctantly reject. Unfortunately, we have our young infant with us so when we are in the hotel it is likely that he is asleep and moving will most likely disturb his sleep. Tldr: they really need to look into the issue with that room. I commend them on their customer service but if the issue isn't addressed, we certainly won't be the last person complaining about it.
Stayed 3 nights in Aug 2025

6/10 Okay

Marvin

Traveled with group
Liked: Amenities
Disliked: Staff & service
just the view of the hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were froemdly and motel was lovley. It is so hard to find a car park, not just at the motel, in all of Queenstown
Stayed 5 nights in Jul 2025

10/10 Excellent

John

Liked: Amenities
Very friendly helpful staff. Room was neat and clean.
Stayed 6 nights in Aug 2025

10/10 Excellent

Grant

Stayed 2 nights in Aug 2025

10/10 Excellent

evan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the Lake and mountains
Stayed 2 nights in Aug 2025

10/10 Excellent

Annamaria

Traveled with family
Liked: Cleanliness, amenities
Fabulous service Beautiful breakfast with stunning view Hotel restaurant was excellent.
Stayed 6 nights in Jul 2025

10/10 Excellent

Lucy

Stayed 2 nights in Aug 2025

10/10 Excellent

Harshil Chandani

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Hey It was nice to stay over there but just little bit concern about cleaning staff.. They are doing well but sometimes they forgot some of the stuff . Otherwise aalll good Thank you.
Stayed 4 nights in Jul 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

6/10 Okay

Sharon

Traveled with family and small children
Liked: Cleanliness, staff & service
Found the room cold. Only two cups provided when there was four of us. No shower cap provided. Not told there were spa towels by the pool. Waited too long for someone to make coffee so just left. And finally not enough parking and had to pay, which is absolutely ridiculous.
Stayed 3 nights in Jul 2025

6/10 Okay

Adecel

Stayed 1 night in Jul 2025

8/10 Good

Gizelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning View

Beautiful position and stunning view.
Stayed 1 night in Jul 2025

8/10 Good

Kunal

Stayed 4 nights in Jul 2025

10/10 Excellent

Sugianto

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Well maintained property. Bed can do with some upgrade.
Stayed 5 nights in Jul 2025

Hotels

Flights

Packages