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Mercure Queenstown Resort

4.0 star property
Family ski hotel with 2 restaurants

Choose dates to view prices

Photo gallery for Mercure Queenstown Resort

Aerial view
1 bedroom, in-room safe, individually furnished, desk
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
Golf
Sports facility

Popular amenities

  • Hot Tub
  • 24/7 front desk
  • Parking available
  • Gym

Explore the area

Map
Sainsbury Road, Queenstown, 9300
  • Skyline Queenstown
    ‪3 min drive‬
  • Kiwi and Birdlife Park
    ‪3 min drive‬
  • Queenstown Gardens
    ‪10 min drive‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪13 min drive‬

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Room options

View all photos for Deluxe Room, 1 King Bed, Lake View

1 bedroom, in-room safe, individually furnished, desk

Deluxe Room, 1 King Bed, Lake View

  • 301 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View | 1 bedroom, in-room safe, individually furnished, desk

Room, 2 Queen Beds, Lake View

7.6 out of 10
Good
(15 reviews)
  • 301 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Lake View

1 bedroom, in-room safe, individually furnished, desk

Superior Room, 1 King Bed, Lake View

  • 299 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | 1 bedroom, in-room safe, individually furnished, desk

Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(5 reviews)
  • 256 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Double Beds, Garden View

1 bedroom, in-room safe, individually furnished, desk

Double Room, 2 Double Beds, Garden View

9.0 out of 10
Wonderful
(21 reviews)
  • 267 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Queen Beds, Lake View

1 bedroom, in-room safe, individually furnished, desk

Superior Room, 2 Queen Beds, Lake View

9.2 out of 10
Wonderful
(15 reviews)
  • 312 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Queenstown

Located in Fernhill within a mile (2 km) of Lake Wakatipu, Mercure Queenstown Resort is within 2 miles (3 km) of other popular sights such as Kiwi and Birdlife Park. This 4-star hotel has 148 guestrooms and offers conveniences like 2 restaurants, an outdoor pool, and a gym.

What's nearby

  • Skyline Queenstown - 3 min drive - 1.2 miles
  • Kiwi and Birdlife Park - 3 min drive - 1.2 miles
  • Queenstown Mall - 3 min drive - 1.2 miles
  • TSS Earnslaw Steamship - 4 min drive - 1.4 miles
  • Queenstown Gardens - 10 min drive - 2.1 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 17 min drive

Restaurants

  • ‪Fergburger - ‬4 min drive
  • ‪Skyline Gondola - ‬4 min drive
  • ‪Patagonia Chocolates - ‬4 min drive
  • ‪Smiths Craft Beer House - ‬3 min drive
  • ‪Mrs. Ferg Beach Street - ‬4 min drive

About this property

Mercure Queenstown Resort

Family ski hotel with 2 restaurants
Mercure Queenstown Resort features an outdoor pool, a children's pool, and a gym. If you drive, self parking is NZD 15.00 per night, and there's also a ski shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and tours or tickets. Other amenities at this ski hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect to find free wired internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include coffee makers, safes, and phones. Housekeeping is available on request.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Hindi, Japanese, Korean, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle (surcharge)
  • Uncovered self parking on site (NZD 15 per night)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 32 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Rises Restaurant
  • South Eatery Restaurant

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Private wine tours
  • Sauna
  • Ski storage
  • TV in common areas
  • Wine tours

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 3,272 square feet of conference space

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for NZD 65.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: NZD 100 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately NZD 32 per person
  • Uncovered self parking fee: NZD 15.00 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown

Frequently asked questions

Are free cancellation options available at Mercure Queenstown Resort?

Mercure Queenstown Resort offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Queenstown Resort?

As of Aug 2, 2025, prices found for a 1-night stay for 2 adults at Mercure Queenstown Resort on Aug 25, 2025 start from $122.97, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Mercure Queenstown Resort?

This hotel is situated in Fernhill, just steps from Mt Crichton Loop Track. You'll also find Lake Wakatipu and Queenstown Beach within a short drive.

Is parking available on site at Mercure Queenstown Resort?

Yes, uncovered parking is offered for NZD 15.00 per night. Accessible parking is also available for guests.

Does Mercure Queenstown Resort have a casino at the property?

No, Mercure Queenstown Resort doesn't have a casino.

Will I find an indoor pool at Mercure Queenstown Resort?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 7:00 AM and 10:00 PM.

What will couples enjoy most about a stay at Mercure Queenstown Resort?

There are many amenities for couples at this hotel, including Champagne service as well as an outdoor pool and a bar.

Does Mercure Queenstown Resort have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Mercure Queenstown Resort feature a restaurant that includes a breakfast menu?

Yes, Mercure Queenstown Resort has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Mercure Queenstown Resort allow pets to stay for free?

No, pets aren't allowed at Mercure Queenstown Resort.

Are there connecting rooms at Mercure Queenstown Resort?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Mercure Queenstown Resort?

The closest major airport to Mercure Queenstown Resort is Queenstown Intl. Airport (ZQN), which is 6.2 mi away (17 minutes by car).

Are there rooms with balconies at Mercure Queenstown Resort?

No, you won't find guestrooms with balconies at Mercure Queenstown Resort.

Does Mercure Queenstown Resort have a wedding venue on site?

Take advantage of the wedding venue at Mercure Queenstown Resort if you plan to say "I do" during your trip.

Mercure Queenstown Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 469 out of 1001 reviews
Rating 8 - Good. 348 out of 1001 reviews
Rating 6 - Okay. 124 out of 1001 reviews
Rating 4 - Poor. 41 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Susmita

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Na
Stayed 2 nights in Apr 2025

6/10 Okay

Varun

Traveled with family and small children
Liked: Property conditions & facilities
Safe and quiet location. Cleaning of bed linen is a concern as doonas are not clean.
Stayed 5 nights in Apr 2025

10/10 Excellent

Tamatu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view
Stayed 1 night in Mar 2025

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine for the night. Maybe felt a little dated.
Stayed 1 night in Mar 2025

8/10 Good

Graeme

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent staff. Good facilities Good dining Lovely outlook over lake Poorly situated for travellers without own transport
Stayed 2 nights in Mar 2025

2/10 Terrible

Casey

Stayed 1 night in Mar 2025

10/10 Excellent

Bradd, Centennial

Liked: Cleanliness, staff & service, property conditions & facilities
Nicer than anticipated
Stayed 1 night in Mar 2025

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff, beautiful property and view of the lake!
Stayed 1 night in Feb 2025

10/10 Excellent

Shuchi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very comfortable stay at Mercure Resort Queenstown. It has jacuzzi, pool, sauna gym and what not. Located at a convenient location. Highly recommended!
Stayed 1 night in Jan 2025

10/10 Excellent

Mckenzie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercure was wonderful. We loved it. Great staff and views.
Stayed 2 nights in Jan 2025

8/10 Good

David

Liked: Cleanliness, staff & service
This property was OK for the stay. It is a Little dated inside and out. It is a way out of town but we knew this during the booking. People who do not choose to walk would find this an issue. The bar food was adequate and the staff were friendly always. There was a shortage of staff that made wait times longer for food etc. Breakfast was great
Stayed 3 nights in Jan 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing, the views, the service, the room, the general set up and pool area was nice too. We really our stay. Maybe there was a damp musty smell as you opened the door but that went away immediately once inside. Hard to know if it was carpet around the door entrance but no bother once inside room. The resort went the extra mile to help me see clients in a meeting room which i appreciated and all the management and staff were helpful and friendly.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Tim

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Rushikesh

Stayed 2 nights in Jan 2025

10/10 Excellent

rovelyn

Liked: Amenities, property conditions & facilities
wonderful
Stayed 1 night in Jan 2025

10/10 Excellent

Joanna

Traveled with family
Liked: Property conditions & facilities
The view from our room was outstanding! Wish we could live there.
Stayed 1 night in Jan 2025

10/10 Excellent

Reece

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the facilities, especially the gym and pool. It’s a shame the gym doesn’t open until 7am, an earlier work out time would be better so that you can continue with your day. Buffet breakfast was amazing
Stayed 2 nights in Dec 2024

10/10 Excellent

Abdullah

Traveled with family
Liked: Amenities
Good
Stayed 6 nights in Dec 2024

10/10 Excellent

Swapneil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Great stay in clean and comfortable rooms. Nice and clean bathrooms. The service is great and the buffet is amazing!
Stayed 1 night in Dec 2024

10/10 Excellent

Marie-Lou

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort, the pool, the bar & restaurant. Great views, quiet, and overall good value for money (for Queenstown!) I guess only thing I'd say is the minifridge was so small and full of minibar items that we couldn't fit our own things...
Stayed 1 night in Dec 2024

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool & spa!
Stayed 1 night in Dec 2024

8/10 Good

Arul Thangadurai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The accomodation was good, nice breakfast and lake view from the room. The only inconvenient was parking. Had to park the car outside in the street.
Stayed 1 night in Dec 2024

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at a Mercure Hotel in Deauville, France so decided to try it again. Both stays proved to be safe, well priced. a nice breakfast, etc. Good value and reliable service.
Stayed 3 nights in Dec 2024

10/10 Excellent

Beverley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, stunning view of the lake from our room and the dining area. Breakfast was ok, but both time a lot of the food was cold
Stayed 2 nights in Nov 2024

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