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Hôtel Palace Royal Centre-Ville par JARO

4.0 star property
Hotel with a sauna, near Château Frontenac

Choose dates to view prices

Photo gallery for Hôtel Palace Royal Centre-Ville par JARO

Interior detail
Signature Room, 1 Queen bed and Sofa-bed | Living area | 32-inch flat-screen TV with cable channels, TV
Interior detail
Front of property
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5
  • Place, Théâtre Capitole
    ‪2 min walk‬
  • Place, Quebec City Convention Center
    ‪3 min walk‬
  • Place, Château Frontenac
    ‪12 min walk‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪17 min drive‬

Room options

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | Memory foam beds, in-room safe, desk, blackout drapes

Classic Room, 2 Double Beds

8.8 out of 10
Excellent
(152 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Room, 1 King bed and Sofa-bed

Signature Room, 1 King bed and Sofa-bed | Memory foam beds, in-room safe, desk, blackout drapes

Signature Room, 1 King bed and Sofa-bed

8.8 out of 10
Excellent
(78 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Exterior View Family Suite, 2 Queen and 1 sofa bed

Memory foam beds, in-room safe, desk, blackout drapes

Exterior View Family Suite, 2 Queen and 1 sofa bed

8.8 out of 10
Excellent
(25 reviews)
  • 549 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed | Living area | 32-inch flat-screen TV with cable channels, TV

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

8.8 out of 10
Excellent
(67 reviews)
  • 419 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed | Memory foam beds, in-room safe, desk, blackout drapes

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

9.6 out of 10
Exceptional
(5 reviews)
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed, Interior

Classic Room, 1 Queen Bed, Interior | Memory foam beds, in-room safe, desk, blackout drapes

Classic Room, 1 Queen Bed, Interior

  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen bed and glass shower

Classic Room, 1 Queen bed and glass shower | Memory foam beds, in-room safe, desk, blackout drapes

Classic Room, 1 Queen bed and glass shower

8.8 out of 10
Excellent
(20 reviews)
  • 279 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Memory foam beds, in-room safe, desk, blackout drapes

Classic Room, 1 Queen Bed

8.2 out of 10
Very good
(40 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Signature Room, 1 Queen bed and Sofa-bed

Signature Room, 1 Queen bed and Sofa-bed | Memory foam beds, in-room safe, desk, blackout drapes

Signature Room, 1 Queen bed and Sofa-bed

9.2 out of 10
Wonderful
(31 reviews)
  • 355 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Memory foam beds, in-room safe, desk, blackout drapes

Suite, 1 Bedroom

9.4 out of 10
Exceptional
(31 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed and Sofa-bed (Interior)

Suite, 1 Queen Bed and Sofa-bed (Interior) | Memory foam beds, in-room safe, desk, blackout drapes

Suite, 1 Queen Bed and Sofa-bed (Interior)

  • 419 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Exterior View Suite, 1 Queen bed and Sofa-bed

Exterior View Suite, 1 Queen bed and Sofa-bed | Memory foam beds, in-room safe, desk, blackout drapes

Exterior View Suite, 1 Queen bed and Sofa-bed

9.0 out of 10
Wonderful
(50 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite with Panoramic City View, 1 King bed

Suite with Panoramic City View, 1 King bed | Memory foam beds, in-room safe, desk, blackout drapes

Suite with Panoramic City View, 1 King bed

8.6 out of 10
Excellent
(7 reviews)
  • 527 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for City View Family Suite, 2 Queen beds and Sofa-bed

Memory foam beds, in-room safe, desk, blackout drapes

City View Family Suite, 2 Queen beds and Sofa-bed

9.0 out of 10
Wonderful
(58 reviews)
  • 549 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed | Memory foam beds, in-room safe, desk, blackout drapes

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

8.8 out of 10
Excellent
(69 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed | Memory foam beds, in-room safe, desk, blackout drapes

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

9.0 out of 10
Wonderful
(65 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed | Memory foam beds, in-room safe, desk, blackout drapes

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

8.8 out of 10
Excellent
(39 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed | Memory foam beds, in-room safe, desk, blackout drapes

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

8.8 out of 10
Excellent
(55 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

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About the neighborhood

Québec City

Located in Old Quebec, Hôtel Palace Royal Centre-Ville par JARO is within a 5-minute walk of Quebec City Convention Center and within 15 minutes of other popular attractions like Château Frontenac. This 234-room, 4-star hotel has a restaurant along with conveniences like an indoor pool and a gym.

What's nearby

  • Théâtre Capitole - 2 min walk - 0.1 miles
  • Quebec City Convention Center - 3 min walk - 0.2 miles
  • Grande Allée - 7 min walk - 0.4 miles
  • Quebec City Town Hall - 8 min walk - 0.5 miles
  • Château Frontenac - 12 min walk - 0.7 miles

Getting around

  • Quebec Palace Station - 9 min walk
  • Quebec City Jean Lesage Intl. Airport (YQB) - 23 min drive

Restaurants

  • ‪Cochon Dingue Rue Saint-Jean - ‬3 min walk
  • ‪Second Cup Café - ‬1 min walk
  • ‪Cabu - ‬5 min walk
  • ‪Poutineville - ‬1 min walk
  • ‪Brûlerie St-Jean - ‬1 min walk

About this property

Hôtel Palace Royal Centre-Ville par JARO

Hotel with a sauna, near Château Frontenac
Guests of Hôtel Palace Royal Centre-Ville par JARO have access to an indoor pool, a gym, and a sauna. Self parking is available for CAD 26 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a hot tub, conference space, and a business center.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free wired internet. Memory foam beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities. Weekly housekeeping is available.
An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (CAD 26 per day; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 25 to 25 for adults and CAD 15 to 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Beffroi Steak House

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Sauna

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10 meeting rooms
  • 4,502 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for CAD 15.0 per day
  • Cribs/infant beds are available for CAD 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CAD 100 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CAD 25 to 25 for adults, and CAD 15 to 15 for children
  • Self parking fee: CAD 26 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 15.0 per day
  • Rollaway bed fee: CAD 15.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 5:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).
Property Registration Number 2026-11-30, 160705

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a smoke detector and a security system.

Additional information about polices, regulations, and more:

  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • Parking has height restrictions.

Property is also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City

Frequently asked questions

Is a free cancellation option available at Hôtel Palace Royal Centre-Ville par JARO?

Hôtel Palace Royal Centre-Ville par JARO offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Hôtel Palace Royal Centre-Ville par JARO?

As of Dec 25, 2025, prices found for a 1-night stay for 2 adults at Hôtel Palace Royal Centre-Ville par JARO on Jan 5, 2026 start from $108.87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Hôtel Palace Royal Centre-Ville par JARO?

This hotel is situated in Old Quebec within a short 12-minute walk of Château Frontenac and also 9 minutes on foot from Quebec City Town Hall. You'll also find Quartier Petit Champlain and Quebec Cruise Terminal less than a mile away.

Will I be able to park at Hôtel Palace Royal Centre-Ville par JARO?

Yes, parking is offered for CAD 26 per day with in/out privileges. Accessible parking is also available for guests.

Is a spa located at Hôtel Palace Royal Centre-Ville par JARO?

Spa services at the hotel include massages.

Does Hôtel Palace Royal Centre-Ville par JARO include a casino?

No, Hôtel Palace Royal Centre-Ville par JARO doesn't have a casino.

Is there an indoor pool at Hôtel Palace Royal Centre-Ville par JARO?

Yes, this hotel has an indoor pool along with a hot tub.

Is Hôtel Palace Royal Centre-Ville par JARO good for couples?

There are many amenities for couples at this hotel, including in-room massages as well as an indoor pool and a bar.

Does Hôtel Palace Royal Centre-Ville par JARO have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Hôtel Palace Royal Centre-Ville par JARO feature a restaurant that includes a breakfast menu?

Yes, Hôtel Palace Royal Centre-Ville par JARO serves a full breakfast for a surcharge each morning at Beffroi Steak House.

Does Hôtel Palace Royal Centre-Ville par JARO allow pets to stay free of charge?

No, pets aren't allowed at Hôtel Palace Royal Centre-Ville par JARO though service animals are welcome.

Does Hôtel Palace Royal Centre-Ville par JARO have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hôtel Palace Royal Centre-Ville par JARO?

The closest major airport to Hôtel Palace Royal Centre-Ville par JARO is Quebec City Jean Lesage Intl. Airport (YQB), which is 12.1 mi away (23 minutes by car).

Are there rooms with balconies that I can book at Hôtel Palace Royal Centre-Ville par JARO?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy pool or courtyard views.

Does Hôtel Palace Royal Centre-Ville par JARO have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Hôtel Palace Royal Centre-Ville par JARO.

Hôtel Palace Royal Centre-Ville par JARO Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1913 out of 3590 reviews
Rating 8 - Good. 1034 out of 3590 reviews
Rating 6 - Okay. 387 out of 3590 reviews
Rating 4 - Poor. 149 out of 3590 reviews
Rating 2 - Terrible. 107 out of 3590 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 2 nights in Oct 2025

6/10 Okay

GAIL

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Location wins at this hotel but cleanliness - not so much. The hotel is dated and the bathroom and towels were sub par. Our “non-smoking” room smelled strongly of smoke. Overall it was “fine” but I hate a dirty shower so would not stay again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Alan

close to old town
Stayed 2 nights in Oct 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 2 nights in Sep 2025

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, amenities
Wonderful Hôtel restaurant overlooking p.m. Old City street lamps. Central to Old Quebec City.
Stayed 2 nights in Sep 2025

6/10 Okay

Katherine

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Excellent location! The building is a nice but needs upgrades and the cleanliness was not very good my bathroom had mold growing in the shower/bathtub and the pillows are all showing it’s time to get new ones. Pillow protectors would help. We had been getting room service every morning for breakfast from the restaurant in the hotel but our last night we decided to have dinner downstairs and they said there was no availability even though more than half of the restaurant was empty. Which was very disappointing. Overall our stay was ok wouldn't stay there again .
Stayed 3 nights in Sep 2025

6/10 Okay

Andreea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great, the only issue we had was the toilet handle kept loosing its chain and we had to keep digging for it. otherwise, location, comfort, staff, etc, was great.
Stayed 2 nights in Sep 2025

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Robert Louis, Moline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came. We saw. We rnjoyed ourselves.
Stayed 3 nights in Sep 2025

8/10 Good

Bette Jo, St. Albert

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were very disappointed with the check-in time being 5 pm. If we wanted to get a check-in time of around 1 - 2 pm we needed to pay another $50 when we had already paid $340 for the room. I would not go back there for that reason. Check-in was guaranteed for 5 pm but check-out was still 11 am.
Stayed 1 night in Sep 2025

6/10 Okay

Guy

Stayed 1 night in Sep 2025

10/10 Excellent

Charles James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that that this hotel was walking distance from everything in Old Quebec.
Stayed 3 nights in Sep 2025

10/10 Excellent

James

Traveled with partner
Liked: Amenities, property conditions & facilities
Very nice hotel!’
Stayed 3 nights in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great reception from the doorman as we pulled up and prepared to park.
Stayed 1 night in Sep 2025

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff, great location
Stayed 1 night in Sep 2025

10/10 Excellent

Takashi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great services and convenient location

The lights didn't work in some places, and a couple of doors were a bit squeaky. But since they weren't in the main areas, it wasn't a big deal. I really want to give a big thank you to the staff. They were so kind to repeatedly store our luggage and took great care of my family. The location was incredibly convenient, and the view from our room was absolutely stunning. I'll definitely be recommending this place to my friends.
Stayed 1 night in Sep 2025

8/10 Good

Don

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was close to Old Québec & staff was friendly. Did not like your housekeeping schedule. Was ok with many aspects such as not changing towels but did NOT like not even getting beds made daily. Customers pay a fairly high daily rate so feel that this should have been done. Soap dispensers were moldy.
Stayed 5 nights in Sep 2025

6/10 Okay

Susan

Traveled with partner
Liked: Cleanliness
The room and vie were lovely. Had room service on our first night. Food was ok. Left the next day around 9 with a note saying we were out of body wash. Returned to the room. We had new towels but our dishes from room service were still there! Good thing I rinsed some off. In addition, the bath soap dispenser was now off the wall and lying on the tub . Called desk. Dishes were picked up and then a guy came up to fix the dispenser while we were watching tv. Nice guy but really? Needed the wall to dry. Never did receive any bath gel! We were lucky at the check out. There was only one young woman at the check out desk. She was great but a line quickly formed. Several people were waiting for the concierge to check their bags. No concierge! We loved the panoramic view but the I think the hotel needs new management. The service should have been much better. No I would not stay here again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the old city
Stayed 5 nights in Sep 2025

6/10 Okay

Roxanne

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Over priced. Room was so dirty behind the Murphy bed, it was actually gross. We woke uo stuffed up both morning, the room insulation was garbage and we had to adk two extra times to get the crib we asked and was being charged for. The lady that came for the Murphy bed was rude, but the rest of the staff was lovely. We were given two face cloths and towels for three people for three days.. Absolutely ridiculous, not even complimentary soap which I thought was pretty cheap for a hotel that charges too much for a room that needs renovations.
Stayed 2 nights in Sep 2025

4/10 Poor

Ailsa

Stayed 1 night in Sep 2025

10/10 Excellent

Emilie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Gerard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful city view rooms available - and easy walk to restaurants and old Quebec
Stayed 2 nights in Sep 2025

10/10 Excellent

JOSE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
o
Stayed 2 nights in Sep 2025

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