Hôtel Palace Royal Centre-Ville par JARO

4.0 star property
Hotel with a sauna, near Château Frontenac

Choose dates to view prices

Photo gallery for Hôtel Palace Royal Centre-Ville par JARO

Interior detail
Property preview
Front of property
Indoor pool
Interior detail

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5
  • Place, Théâtre Capitole
    ‪2 min walk‬
  • Place, Quebec City Convention Center
    ‪3 min walk‬
  • Place, Château Frontenac
    ‪12 min walk‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪17 min drive‬

Room options

Classic Room, 2 Double Beds

8.8 out of 10
Excellent
(153 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

Signature Room, 1 King bed and Sofa-bed

8.8 out of 10
Excellent
(78 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Exterior View Family Suite, 2 Queen and 1 sofa bed

8.8 out of 10
Excellent
(25 reviews)
  • 549 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

8.8 out of 10
Excellent
(68 reviews)
  • 419 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

9.6 out of 10
Exceptional
(5 reviews)
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Classic Room, 1 Queen Bed, Interior

  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

Classic Room, 1 Queen bed and glass shower

8.8 out of 10
Excellent
(20 reviews)
  • 279 sq ft
  • Sleeps 3
  • 1 Queen Bed

Classic Room, 1 Queen Bed

8.2 out of 10
Very good
(40 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

Signature Room, 1 Queen bed and Sofa-bed

9.2 out of 10
Wonderful
(31 reviews)
  • 355 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Suite, 1 Bedroom

9.4 out of 10
Exceptional
(31 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

Suite, 1 Queen Bed and Sofa-bed (Interior)

  • 419 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Exterior View Suite, 1 Queen bed and Sofa-bed

9.0 out of 10
Wonderful
(50 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Suite with Panoramic City View, 1 King bed

8.6 out of 10
Excellent
(7 reviews)
  • 527 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

City View Family Suite, 2 Queen beds and Sofa-bed

9.0 out of 10
Wonderful
(60 reviews)
  • 549 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

8.8 out of 10
Excellent
(71 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

9.0 out of 10
Wonderful
(66 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

8.8 out of 10
Excellent
(39 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

8.8 out of 10
Excellent
(55 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

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About the neighborhood

Québec City

Located in Old Quebec, Hôtel Palace Royal Centre-Ville par JARO is within a 5-minute walk of Quebec City Convention Center and within 15 minutes of other popular attractions like Château Frontenac. This 234-room, 4-star hotel has a restaurant along with conveniences like an indoor pool and a gym.

What's nearby

  • Théâtre Capitole - 2 min walk - 0.1 miles
  • Quebec City Convention Center - 3 min walk - 0.2 miles
  • Grande Allée - 7 min walk - 0.4 miles
  • Quebec City Town Hall - 8 min walk - 0.5 miles
  • Château Frontenac - 12 min walk - 0.7 miles

Getting around

  • Quebec Palace Station - 9 min walk
  • Quebec City Jean Lesage Intl. Airport (YQB) - 23 min drive

Restaurants

  • ‪Cochon Dingue Rue Saint-Jean - ‬3 min walk
  • ‪Second Cup Café - ‬1 min walk
  • ‪Cabu - ‬5 min walk
  • ‪Poutineville - ‬1 min walk
  • ‪Bar Le Drague - ‬3 min walk

About this property

Hôtel Palace Royal Centre-Ville par JARO

Hotel with a sauna, near Château Frontenac
Guests of Hôtel Palace Royal Centre-Ville par JARO have access to an indoor pool, a gym, and a sauna. Self parking is available for CAD 26 per day. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a hot tub, conference space, and a business center.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free wired internet. Memory foam beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities. Weekly housekeeping is available.
An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (CAD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 25 to 25 for adults and CAD 15 to 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Beffroi Steak House

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Sauna

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10 meeting rooms
  • 4,502 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for CAD 15.0 per day
  • Cribs/infant beds are available for CAD 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CAD 100 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CAD 25 to 25 for adults, and CAD 15 to 15 for children
  • Self parking fee: CAD 26 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 15.0 per day
  • Rollaway bed fee: CAD 15.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 5:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).
Property Registration Number 2026-11-30, 160705

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a smoke detector and a security system.

Additional information about polices, regulations, and more:

  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • Parking has height restrictions.

Property is also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City

Frequently asked questions

Is a free cancellation option available at Hôtel Palace Royal Centre-Ville par JARO?

Hôtel Palace Royal Centre-Ville par JARO offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Hôtel Palace Royal Centre-Ville par JARO?

As of Jan 8, 2026, prices found for a 1-night stay for 2 adults at Hôtel Palace Royal Centre-Ville par JARO on Jan 12, 2026 start from $107.85, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Hôtel Palace Royal Centre-Ville par JARO?

This hotel is situated in Old Quebec within a short 12-minute walk of Château Frontenac and also 9 minutes on foot from Quebec City Town Hall. You'll also find Quartier Petit Champlain and Quebec Cruise Terminal less than a mile away.

Will I be able to park at Hôtel Palace Royal Centre-Ville par JARO?

Yes, parking is offered for CAD 26 per day with in/out privileges. Accessible parking is also available for guests.

Is a spa located at Hôtel Palace Royal Centre-Ville par JARO?

Spa services at the hotel include massages.

Does Hôtel Palace Royal Centre-Ville par JARO include a casino?

No, Hôtel Palace Royal Centre-Ville par JARO doesn't have a casino.

Is there an indoor pool at Hôtel Palace Royal Centre-Ville par JARO?

Yes, this hotel has an indoor pool along with a hot tub.

What do couples enjoy most about Hôtel Palace Royal Centre-Ville par JARO?

There are many amenities for couples at this hotel, including in-room massages as well as an indoor pool and a bar.

Are there hot tubs at Hôtel Palace Royal Centre-Ville par JARO?

Yes, guests can enjoy a spa tub at this hotel.

Does Hôtel Palace Royal Centre-Ville par JARO feature a restaurant that includes a breakfast menu?

Yes, Hôtel Palace Royal Centre-Ville par JARO serves a full breakfast for a surcharge each morning at Beffroi Steak House.

Does Hôtel Palace Royal Centre-Ville par JARO allow pets to stay free of charge?

No, pets aren't allowed at Hôtel Palace Royal Centre-Ville par JARO though service animals are welcome.

Are there connecting rooms at Hôtel Palace Royal Centre-Ville par JARO?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hôtel Palace Royal Centre-Ville par JARO?

The closest major airport to Hôtel Palace Royal Centre-Ville par JARO is Quebec City Jean Lesage Intl. Airport (YQB), which is 12.1 mi away (23 minutes by car).

Are there rooms with balconies that I can book at Hôtel Palace Royal Centre-Ville par JARO?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy pool or courtyard views.

Does Hôtel Palace Royal Centre-Ville par JARO have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Hôtel Palace Royal Centre-Ville par JARO.

Hôtel Palace Royal Centre-Ville par JARO Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1927 out of 3617 reviews
Rating 8 - Good. 1040 out of 3617 reviews
Rating 6 - Okay. 394 out of 3617 reviews
Rating 4 - Poor. 148 out of 3617 reviews
Rating 2 - Terrible. 108 out of 3617 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

great place to stay right outside the walled city. Old but clean rooms with friendly staff.
Stayed 3 nights in Dec 2025

10/10 Excellent

Michael

Stayed 2 nights in Oct 2025

6/10 Okay

GAIL

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Location wins at this hotel but cleanliness - not so much. The hotel is dated and the bathroom and towels were sub par. Our “non-smoking” room smelled strongly of smoke. Overall it was “fine” but I hate a dirty shower so would not stay again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Alan

close to old town
Stayed 2 nights in Oct 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

Kathie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The room was clean and comfortable. Great location for walking around. All the staff were very nice except the concierge in my opinion was rude.
Stayed 2 nights in Sep 2025

8/10 Good

wayne

Liked: Cleanliness, staff & service

Nice place overall

Hotel entrance for cars is very difficult to find. Only one clerk so it took awhile to check in. Room was nice and big , and clean. Sofa old and hard. No blackout curtains in L/R. Parking under the hotel, charged $20/day. Reasonable walk to old town, very hilly but beautiful. Definitely drive out of Quebec to the waterfalls and Gorge. Food in the area was good.
Stayed 3 nights in Sep 2025

10/10 Excellent

Ariagna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great, excellent location. Friendly staff.
Stayed 4 nights in Sep 2025

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing pool and hot tub. Comfortable bed and Murphy bed. Great location.
Stayed 3 nights in Aug 2025

8/10 Good

Guy, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel is beautiful the staff is very friendly, excellent location. There is no water bottle in the room which I would expect for the amount we paid per night they could place a water bottle, when we asked for one they told us to drink from the tap. Also we requested for 30 min late check out we were refused even though the hotel was half empty. Just want to mention the young bell boy when we arrived on Monday Oct 6 went out of his way to help us and was very polite sorry I didn't get his name.
Stayed 2 nights in Oct 2025

10/10 Excellent

Janice, Knoxville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great Spacious and clean. Staff friendly. Beautiful hotel and in walking distance to everything
Stayed 4 nights in Sep 2025

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

Great location just outside the gate to Old Quebec which made driving to the hotel much easier than if we stayed inside the wall. Nice hotel. We found it disappointing that the towels weren’t changed, glasses replaced and beds made everyday for the price we paid. We had the same drinking glasses for 3 days.
Stayed 3 nights in Oct 2025

8/10 Good

Lucia

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Great location. Good deal compared to other hotels in area. Nice room but few amenities and furniture was looking a bit shabby. Still, comfortable. Ate at the lovely restaurant twice - most dishes were very good except the lobster poutine which was downright disgusting - couldn’t eat it - stay away from that entree!!
Stayed 2 nights in Oct 2025

10/10 Excellent

Karishma, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Oct 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Frederik, Toronto

Traveled with partner
Liked: Cleanliness, amenities
Nice and big room
Stayed 4 nights in Sep 2025

10/10 Excellent

Terri

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed studying at this hotel. Very nice people and easy access to shopping and restaurants.
Stayed 2 nights in Sep 2025

8/10 Good

Martha

Liked: Cleanliness, staff & service, amenities
Broken shower door handle. However, when the toilet was plugged, they promptly fixed it.
Stayed 2 nights in Oct 2025

8/10 Good

Vu, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities were not in good condition (like70%) but it's unique design is really catchy
Stayed 1 night in Sep 2025

8/10 Good

Julie, Jacksonville

Stayed 2 nights in Oct 2025

8/10 Good

Weronika

Stayed 1 night in Sep 2025

10/10 Excellent

Elizabeth

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is phenomenal! Got to drop the car in the garage and not need it again until checkout. Able to walk everywhere in the old city. Beautiful hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walking to town and other neighborhoods.
Stayed 7 nights in Sep 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025